I recently booked a reservation for this property last weekend, I was so distraught by my experience so I decided to leave a review, something I dont usually do! I've been working with Marriott hotels for 5yrs currently an assistant General Mgr so I know the type of standards Marriott set, one being providing each guest with a room thats...
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This hotel is one of the worst hotels I have ever stayed in in my entire life. It is supposed to be a Marriott property but the condition of the hotel was deplorable. The lobby itself is very plain and it desperately needs of a renovation. The hallways had large stains in the carpet, bleach spots, puddles from the leaking...
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JinNC,
Thank you for taking the time to comment on your stay. As you know Marriott takes great pride in offering services and amenities that exceed our guest’s expectations and I would like to apologize for falling short of yours.
I wanted to take a moment to comment on the conditional items discussed and ensure you that we are working...
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Wow! The previous reviews are scary and not representitive of what my wife, myself and friends experienced during our stay. I have stayed at this hotel several times in the past and never had a bad experience. The staff at the hotel could not have been more helpful or pleasant. We were very satisfied from checkin to checkout. We ate...
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How in the world could this be considered 3stars? The place is dilapidated, smells, halls dirty, hot tub broken, and obviously been broken for a while, considering I could see it, and it had boards laying in it! Ended up checking out in the middle of the night, due to hearing doors slam, and the AC not working well at...
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Thank you for your comment. The hotel is making preparations for an extensive renovation in 2012 and is looking forward to many exciting changes. Until then, we take great pride in delivering exceptional customer service. In fact, we have a dedicated team focused on exceeding your service standards for every stay. We sincerely apologize for your concerns and hope for...
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I booked 2 one bedroom suites for 6 nights. When I checked in they told me the rooms I booked were not even an option at that hotel. Why do they call them suites if they are just regular rooms? I was given a "King room" with a pullout sofa and pool view but no balcony. The room did not...
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I am so sorry that the room type you requested when booking your stay was unavailable. We were sold out the weekend that you were here with some room types oversold and therefore, our options were very limited. I can understand that you would be disappointed that you did not get the room type that you were expecting and my...
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We stayed here for a family reunion and got this hotel on priceline. Let me tell you, I was traveling with my 10 month old baby and husband and as all you mother's know, babies make a mess. Our room stunk so bad because the maid and staff refused to clean our room for 2 days!!!! (The maid was upset...
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Thank you for taking your time to share your comments with us. As I stated in my correspondence with your husband earlier, I am extremely sorry that you did not receive the service that you expected. That is not the way that Marriott nor our hotel does business. I do appreciate that you made us aware so that measures could...
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This hotel is every thing you would expect of a Courtyard Marriott. It may be a little far from the beach but its an easy safe walk or a $4.00 taxi ride. Front desk staff was very helpful in giving imformation and resturant recommendaions. The only problem we had was the first morning, we always leave a couple of dollers...
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I am currently staying at this hotel. It is 2:57 pm and we have been gone for almost 7 hrs and our room has not been cleaned. I had to go to the front desk to get fresh towels. I spoke to the clerk at the front desk and she said they clean the "check out rooms" so they can...
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As in our previous correspondence, I am truly sorry that you did not receive the level of service that we both expected you to receive. This is not acceptable by Marriott nor by the staff of this hotel. I do appreciate your comments and regret that your stay with us was not what it should have been. For the record...
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Or experience was disappointing, and that is being nice. Upon arrival, we were told that our room was not available so we would be upgraded. Our "upgraded" room was the handicapped room. When we got to our room, we thought someone was in there-it sounded like they were in the shower. We checked with the cleaning lady and she said...
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I am so sorry that you did not receive the room nor the upgrade that you requested. I also am disappointed that I had to read your review to find out that you had so many issues while you were our guest but i want to thank you for making me aware so that future guests would not encounter the...
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We stayed here almost a week for my son's Cal Ripken baseball tourney. After reading recent reviews, I had one foot out the door before we even arrived. I am thrilled to say I was pleasantly surprised. The staff was VERY accommodating. You get a lot more with sugar than you do with vinegar! The Broadway - which has something...
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Thank you so much for taking the time out of your busy day to post your review of our hotel. We always like to hear from our guests. We work very hard at our customer service skills and even though we don't please everyone everytime, we always strive to meet or beat their expectations. We hope that you will stay...
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51 Reviews
