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Econo Lodge

2.0 of 5
625 East Disk Drive, Rapid City, SD 57701
Hotel amenities
Econo Lodge
Ranked #36 of 50 hotels in Rapid City
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86 reviews from our community

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Date Rating
Yankton, South Dakota
1 review
5 of 5 stars Reviewed 11 May 2013

Over the years I have stayed at a number of Hotels in the Black Hills.By chance stopped at Econo Lodge.The best decision I have made recently.The rooms were spotless.Unlike many other hotels the staff made the room look like we had never been there on the second day.. The staff was very courteous and helpful.Special Kudos to the general manager... More

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Orlando
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 16 April 2013

This was not what I remember an Econo Lodge being!! With some friendly persuasion from General Manager Jamie I agreed to give it a try. What a surprise! Rooms were large and very nicely appointed. What I would expect to see in a much higher priced property. Another nice surprise was the hot tub! Spent some time there for sure!!... More

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Dallas, Texas
1 review
5 of 5 stars Reviewed 10 April 2013

We do a lot of traveling for our company and have never come across such wonderful service as we did during our 2 different stays at this EconoLodge. From the management to housekeeping, all staff were professional and friendly. Thier consistant outward show of courtesy and professionalism to all of their guests is phenomenal. The hotel itself has recently been... More

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jcarda, Manager at Econo Lodge, responded to this review
16 April 2013

First and foremost, I would like to take the time as you did to say thank you for complimenting our hotel. We take a lot of pride in the customers and their needs. It is always soooo rewarding when a customer takes the time to write a review about what they found most pleasureable in our hotel. I noticed that... More

1 review
5 of 5 stars Reviewed 9 April 2013 via mobile

We were pleasantly surprised by the cleanliness of this hotel, the politeness of the staff, and the fun pool and large slide! We checked in mid afternoon and were greeted by a friendly front desk employee. Check in was quick and easy. We went right to our room and were surprised at how nice they were for what we paid.... More

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jcarda, Manager at Econo Lodge, responded to this review
16 April 2013

I am sorry that you had some trouble with the plumbing, however, I am very pleased that my staff handled it diligently and professionally. I take pride in all the staff and their training. A General Manager is only as good as the staff and how it handles all its customers. We have made some major improvements in the last... More

South Dakota
1 review
4 of 5 stars Reviewed 29 March 2013

After a morning at the doctor's office a young man at the front desk was so nice to me. Helped me get checked in with a room on the ground floor that made it easy to get my suitcase to. He checked on me when I came down for ice and the next morning said, oh, are you leaving us... More

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jcarda, Manager at Econo Lodge, responded to this review
16 April 2013

This makes me very proud! Thank you for your review! Jonathan is one of our newest staff members and I am glad that he understands exactly what it takes to make the customer feel at home when the customer is not able to be at home. Doctor's visits are not always fun, and it is important for staff to remember... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 21 March 2013 via mobile

Friendly front desk staff. Clean room and great price. Needed to stay just one night for meeting and this was a great choice The two staff on duty when I checked in were very friendly and helpful. Mike and Jonathan.

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jcarda, Manager at Econo Lodge, responded to this review
16 April 2013

I am very happy that my staff could be accomodating to you since you had to be delayed in your plans in departing Rapid. Jonathan and Michael are very valued in the Econo Lodge of Rapid City. I would be lost without both of these two. It always makes me happy to hear that things are going well with my... More

Wagner, South Dakota, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 12 March 2013

Our first stay at an Econo Lodge and it will be our last. While the staff was friendly and helpful whoever is in charge of the housekeeping needs a new job. I have to go back to my days in the army to recall a dirtier and less well maintained room and bathroom. We are just happy not to have... More

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jcarda, Manager at Econo Lodge, responded to this review
16 April 2013

I am saddened to have read this response. I know this took me a little while to respond but I had to see exactly what would be the best measure to resolve this issue. I would like to inform you that the head housekeeper was replaced. As you can see by the following comments, there has been no more comments... More

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Las Cruces, New Mexico, United States
1 review
5 of 5 stars Reviewed 2 March 2013

I hadn't stayed at an Econo Lodge recently, and was I surprised! It's new and has a great pool. The people were friendly and helpful. It was the best experience in a motel that I have had in a long time. I highly recommend it. They even recommended a good place to eat, the Chinese restaurant next to the K... More

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jcarda, General Manager at Econo Lodge, responded to this review
16 April 2013

Thank you for your response! It is always great to hear from a customer that had a great stay! I like to eat at that Chinese restaraunt also! I get a lot of great comments on behalf of my front desk staff and it does me pround to know that they treat our customers with such great care. The customers... More

Wyoming
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 26 February 2013

I read the terrible reviews, I was really hoping that our stay would be good. I was wrong. We walked into a non smoking room that smelled so terrible of smoke that our eyes burned throats burned, My daughter spent most of the night coughing. We checked in late, there was no lighting in the room, very dark, in the... More

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See 7 more reviews by kclmarshall for Rapid City
MN
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 12 February 2013

We just drove through a blizzard and finally made it to rapid city. We headed to the econo lodge hoping for a quiet night of much needed rest. We got in about about midnight and checked in got all settled and then heard people in the hallways talking very loud. We figured they would quiet down but it got worse... More

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jcarda, General Manager at Econo Lodge, responded to this review
16 April 2013

Thank you so much for contacting me directly. Many times people go straight to TripAdvisor.com and will list some of their concerns without giving me the chance to demonstrate what I can do for them. I do not necessarily blame them. Throughout the years people have steered away from customer service, so naturally people tend to think their concerns will... More

 
 
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Additional Information about Econo Lodge

Also Known As:
Econo Hotel Rapid City
Econo Hotel
Econolodge Rapid City
Econo Lodge Rapid City
Rapid City Econo Lodge
Address: 625 East Disk Drive, Rapid City, SD 57701
Region: United States > South Dakota > Rapid City
Amenities:
Business Centre Free Breakfast Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotels in Rapid City
Price Range: $
Hotel Class:2 star (2*)
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