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All 19 Brentwood hotels

Extended Stay America - Nashville - Brentwood

2.0 of 5
9025 East Church Street, Brentwood, TN 37027 (Formerly Studio Plus Deluxe Studios - Nashville - Brentwood)
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Extended Stay America - Nashville - Brentwood
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44%
Ranked #17 of 19 hotels in Brentwood
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36 reviews from our community

    Trip type
Traveller rating
    7
    9
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    9
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Date Rating
Knoxville, Tennessee
1 review
1 of 5 stars Reviewed 13 June 2013 NEW

Check in was a nightmare as clerk told me about how bad the uniforms were with long sleeves, how little she was paid, how hot it was, and how bad her father and her family were. Took quite a while. Got a smoking room instead of the requested non-smoking room. Exercise room a mess, laundry room had several broken down... More

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Memphis, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 12 May 2013

Arrived on Friday evening. The bed was unmade (looked like someone rolled out of it), room smelled like urine, the sofabed had large cigarette holes on it (supposed to be a non-smoking room), trash was on the room desk, mold/vomit stuck on the sofabed, hallways were dirty and lined with trash. Immediately called the Front Desk. They suggested we buy... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review
10 June 2013

Beth - Thank you for the feedback about your stay at our hotel. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have reviewed your comments with our housekeeping staff to ensure your experience is not repeated. As well, I truly apologize for... More

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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 7 May 2013

I usually like extended stay hotels. This hotel wasn't really the original extended stay and was converted from some other hotel. The site claimed that renovation has been done recently, but wasn't really much renovation. Kitchen was poor and I wanted a bigger room, so I was put in a handicapped room. They are two extended stay next to each... More

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Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review
10 May 2013

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our property did not meet your expectations. Please accept our most sincere apologies. We continually work to improve our hotel, so I really appreciate you providing us... More

Navarre, Florida
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 7 May 2013

If you're only planning on using your hotel room for showering and sleeping, then this is a great deal. We spend the majority of our time in a new city out and about exploring and never stay in our hotel more than 8 or 9 hours at a time (to sleep and shower, lol). Couldn't ask for a better bargain,... More

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Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review
10 May 2013

Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about the staff; however, we apologize that the slight smoking odor made your stay unpleasant. Your comments were reviewed by the staff, and we are disinfecting as needed in order to ensure your experience is not repeated. I am grateful for the feedback you... More

Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 May 2013

Stayed at 9025 Church location which is a huge difference from the 9020 Church location. The pictures on the internet are of the updated rooms found at "some" locations- but not this one. Our room was very dirty---coffee cups in the cabinet with coffee dried to them, mold in the kitchen with tons of grease, cigarette burns on the blankets.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review
10 May 2013

The staff and I read your comments about your stay with us. I was disheartened to read that the level of cleanliness in your room was not in line with our company's standards. Please accept our apologies. As this hotel’s manager, I can assure you that I have shared your review with our housekeeping staff to ensure your experience is... More

Mount Pleasant, Tennessee, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 7 March 2013

I love this hotel. I stay here every time I come to town if they have anything open. They are always so accommocating and willing to work with me if I need early or late check in. Betty handled both my arrival and checkout smoothly and efficiently. She is always so friendly.1

Was this review helpful? Yes
See 3 more reviews by Sabrina N for Brentwood
Allen M, Manager at Extended Stay America - Nashville - Brentwood, responded to this review
27 March 2013

"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Nashville - Brentwood. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More

1 review
5 of 5 stars Reviewed 11 February 2013 via mobile

I Love this place I feel just like I'm at home and every time I'm in town I stay here. Everyone is always so nice and attentive. The rooms are large and accomodate me and my dogs very well! I Love this hotel

Was this review helpful? Yes
Allen M, Manager at Extended Stay America - Nashville - Brentwood, responded to this review
27 March 2013

"Thank you so very much for your glowing review of Extended Stay America Nashville - Brentwood. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,... More

ALABASTER
Top Contributor
59 reviews 59 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 31 December 2012

It's not a destination resort but for the price I'm impressed. Rooms are clean, beds are good, internet is fast, TV has more channels than most, overall pretty decent place. I think the management does a good job. There's obvious pride in the property. It's clearly a long term stay place but they don't pretend it's anything else. Kinda cute,... More

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See 5 more reviews by TOM S for Brentwood
mzubair, Manager at Extended Stay America - Nashville - Brentwood, responded to this review
7 February 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 December 2012

I had a standard room facing the back parking lot on the 2nd floor, which is a non-smoking floor. (The smoking floor is downstairs on the first floor) I had not heard of this hotel prior to staying here, but chose it because of location, price, free internet and the fact that it had a small kitchen. I have had... More

Was this review helpful? Yes 1
mzubair, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review
6 December 2012

"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

Brentwood, Tennessee, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 19 October 2012

DO NOT STAY AT THE STUDIO PLUS IN BRENTWOOD, TN . For your own safety do not stay at the Extended Stay Studio Plus Motel at 9025 Church St. E in Brentwood, TN. I made a reservation. Went to the motel from my place of employment in Maryland Farms which is about 2 miles. I checked in with my son.... More

Was this review helpful? Yes 1
mzubair, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review
6 December 2012

"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s General Manager, I challenge our staff to continually improve the... More

 
 
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Additional Information about Extended Stay America - Nashville - Brentwood

Also Known As:
Studio Plus Brentwood
Address: 9025 East Church Street, Brentwood, TN 37027 (Formerly Studio Plus Deluxe Studios - Nashville - Brentwood)
Region: United States > Tennessee > Brentwood
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 19 hotels in Brentwood
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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