Beth - Thank you for the feedback about your stay at our hotel. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have reviewed your comments with our housekeeping staff to ensure your experience is not repeated. As well, I truly apologize for... More

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our property did not meet your expectations. Please accept our most sincere apologies. We continually work to improve our hotel, so I really appreciate you providing us... More

Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about the staff; however, we apologize that the slight smoking odor made your stay unpleasant. Your comments were reviewed by the staff, and we are disinfecting as needed in order to ensure your experience is not repeated. I am grateful for the feedback you... More

The staff and I read your comments about your stay with us. I was disheartened to read that the level of cleanliness in your room was not in line with our company's standards. Please accept our apologies. As this hotel’s manager, I can assure you that I have shared your review with our housekeeping staff to ensure your experience is... More

"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Nashville - Brentwood. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More

"Thank you so very much for your glowing review of Extended Stay America Nashville - Brentwood. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s General Manager, I challenge our staff to continually improve the... More