The check in and desk service was fine. But on getting to the room, we found that one of the bed's top sheets had obviously not been changed. The back door to this property had a big sign on it saying that a guest key was necessary to enter the building, but not only was there no box to swipe... More

We stayed at this location during the 127 yard sale & was very unhappy. 1. The room cost was ridiculous, way to high for this location. Stayed in 2 other hotels that weekend that were very clean & up to date & thecost p/room was much less than this Best Western! 2. The pool was filthy. 3. The back door... More

We stayed here for one night. The whole place feels very tired and in need of a revamp. The bedroom carpet and bed coverings did not seem to have been cleaned for some time. We were glad to leave. More

The staff was extremely friendly and helpful. The room was large and the bed was very comfortable. The breakfast was fantastic and the attendant was very friendly and made sure everyone had what they needed. This place is pet friendly! More

We stopped at this hotel to inquire about room availability while traveling along the Route 127 Yard Sale. Several other travelers went in to inquire at the same time. The hotel clerk met us with the following exchange: "Do any of you have a reservation? The bad news is the cost is $180 per night." (at this point he grinned).... More

Booked this hotel before starting our relocation across country. Husband became ill and we called the Best Western in Jackson, TN in the early afternoon to request a room for our unexpected abbreviated travel day. They said they would contact the Leisure Inn and cancel our reservation for us. Apparently this didn't happen. We assumed it had been taken care... More

We loved this hotel. After a bad experience booking a cabin in a nearby city, we found the Best Western and had to stop for the night with two small children. The clerk booked a walk-in room for us and it was very clean. Ask for the middle building as there is no smoking which was important to us. It... More

I come to Crossville twice a year on business. I usually stay somewhere cheap--but since it was Thanksgiving, I decided to treat myself. Upon entering, the Front Desk Clerk acted as if Iwas bothering him to check in. He had to hang up his cel phone, and actually do his job. I checked-in, I asked for directions to my room,... More

Checkin at this hotel was very quick with a reservation. The parking for the back building was at an angle due to limited space which might be trickly The air conditioner was adequate, and did not blow directly into my face on the side of bed nearest it. The curtains above the ac shut completely blocking out all outside light.... More