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Country Inn & Suites by Carlson - Chattanooga North at Hwy 153

2.5 of 5
5000 New Country Drive, Hixson, TN 37343
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Country Inn & Suites by Carlson - Chattanooga North at Hwy 153
Ranked #1 of 5 hotels in Hixson
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71 reviews from our community

    Trip type
Traveller rating
    32
    20
    6
    6
    7
Date Rating
Gloucester, VA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 13 May 2013 NEW

We stayed at this hotel while visiting Chattanooga. When we arrived, our reserved suite had been given away to another guest and the staff member working stated that it was a typical thing for the female that worked that day to mess up like that and he was sorry but they were booked otherwise- so we squeezed into a smaller... More

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites by Carlson - Chattanooga North at Hwy 153, responded to this review
16 May 2013

Dear ehogge12, Thank you for taking the time to write a review. Obviously we dropped the ball with your stay at the hotel and did not provide you with the service you deserve and expected. If you choose to stay with us again please contact me personally for your reservation. I am working diligently to correct these issues and I... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 13 May 2013 NEW

Should have known we were in trouble when MapQuest couldn't find it. Had to call the hotel for directions and even then it was difficult to find. It sits off (no on) Hwy 153 on a side street. Room was just OK but had an unidentifiable odor to it. The lobby, stairs and elevator floors were dirty. Breakfast was not... More

Was this review helpful? Yes 1
Rene B, General Manager at Country Inn & Suites by Carlson - Chattanooga North at Hwy 153, responded to this review
16 May 2013

Dear Mslewis9281, Thank you for taking the time to write a review. I apologize we not meet your expecations during your stay. I have address your issues with my staff and we are correcting them immediately. The directions is an ongoing issue GSI changed our physical address to the New Country Drive from Hwy 153 and it has caused it... More

Birmingham, Alabama
1 review
4 of 5 stars Reviewed 6 May 2013

We had a great stay. The staff was awesome and very helpful. The pool was great and refreshing that is was warm. The kids loved that part. I would have given this hotel an excellent but you have to put your do not disturb sign up because house keeping will knock on your door even on the day you are... More

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Cusco, Peru
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 23 April 2013

This is an excellent hotel that is conveniently located, has a great breakfast buffet and all of the staff that we came across were quite helpful and friendly. The rooms were super clean and the beds are very comfortable. Hotel, in-room coffee usually sucks, but that was even great! I would highly recommend this hotel.

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites by Carlson - Chattanooga North at Hwy 153, responded to this review
16 May 2013

Dear Eric L, Thank you so much for the great review. We appreciate your business and I'm glad we made it a great stay. Look forward to seeing you in the future. Sincerely, Rene' Baker General Manager More

Nashville, Tennessee
1 review
5 of 5 stars Reviewed 22 April 2013

Pamella Carter is the one person that made this trip and accommodations so great. She helped get the type of rooms we needed and met all our needs. The breakfast was very good. The service overall was great. The price was right. We plan to stay again in July.

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites by Carlson - Chattanooga North at Hwy 153, responded to this review
24 April 2013

Thank you for taking the time to complete tripadvisor review. I am thrilled to see that you enjoyed your time at the hotel! I have shared your compliments with Pamella andshe was honored that you mentioned /her by name. Thank you for giving me the opportunity to recognize /her for a job well done! On behalf of our entire staff... More

Eastman, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 March 2013

Stay was great. Breakfast & snacks were great! Attended Bible conference & hot chocolate was fabulous to "come home to on the snowy, cold nights!" Room was clean & comfortable & a very good deal for the price. Jeff & Marquita were very helpful and polite with big smiles helping us get the room charges on different credit cards at... More

Was this review helpful? Yes 1
Rene B, General Manager at Country Inn & Suites by Carlson - Chattanooga North at Hwy 153, responded to this review
24 April 2013

Dear 5383red, Thank you for great review and for recogonizing the staff members Jeff & Marquita. Since you did mention them in your comments these employees will receive a certificate of recognition. We look forward to seeing you again when you come back for the next conference. Sincerely, Rene' Baker More

1 review
5 of 5 stars Reviewed 3 December 2012 via mobile

The stay was great. The breakfast lady Ms. Ruby was very nice. Room was clean and big nice room for family. Kristen was sweet when we checked in. The business center came in handy I left my laptop at home.

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites by Carlson - Chattanooga North at Hwy 153, responded to this review
12 February 2013

Dear Kynedilove, Thank youi so much for the great review and for recogizing Judy and Kristen. They will receive a certificate of recogition for the mentioning of their name. I'm glad we were able to make your stay a great one. We look forward to seeing you again in the future. Sincerely, Rene' Baker General Manager More

Greensboro, Alabama
1 review
5 of 5 stars Reviewed 28 November 2012

Travel to the city for a Youth Football tournamet. the staff was friendly from the moment we arrived. They made everyone feel at home and was very knowledgable about the surroundings. The morning breakfast was great. we did not have to try to move kids to feed them. they open up there conference room so that we could feed the... More

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites by Carlson - Chattanooga North at Hwy 153, responded to this review
24 April 2013

Thank you so much for the great review and comments. I'm glad to know you felt at home. We look forward to seeing you again in the future. Sincerely, Rene' Baker More

Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 8 November 2012

Was part of a group that stayed for a softball tournament at U Tenn Chatt. Very friendly staff, Renee and Marquita at the front desk were very helpful and witty. Ana and Beatriz did an excellent job on the room, extremely clean and it was nice to walk into clean fresh smelling room after a long day at the fields.... More

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites by Carlson - Chattanooga North at Hwy 153, responded to this review
5 February 2013

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. Thank you for recoginizing the staff especially our housekeeping staff. I shared your review with them and they were estatic. We look forward to your next stay. Please friend us on Facebook to stay informed... More

Atlanta, Georgia
2 reviews
4 of 5 stars Reviewed 6 November 2012

I stay at a this hotel at least 3 to 4 times a month it is very clean. They have the best staff everyone make you feel right at home. I especially was impressed by Marquita she always make my stay more comfortable.

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites by Carlson - Chattanooga North at Hwy 153, responded to this review
8 November 2012

Dear Kimala K, I am thrilled to see that you enjoyed your time at the hotel! I have shared your compliments with Marquita she was honored that you mentioned her by name. Thank you for giving me the opportunity to recognize him/her for a job well done! On behalf of our entire staff at Country Inns & Suites we thank... More

 
 
 
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Additional Information about Country Inn & Suites by Carlson - Chattanooga North at Hwy 153

Also Known As:
Country Inn Hixson
Hixson Country Inn
Address: 5000 New Country Drive, Hixson, TN 37343
Phone Number:
Region: United States > Tennessee > Hixson
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Hixson
Price Range: $
Hotel Class:2.5 star (2.5*)
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