Staff was uncaring, unresponsive, and seemed to just be doing whatever minimum required of their job. Got the dreaded "I JUST work here" comment twice when it would have been far better to address the customers concern. Everything came with an excuse. Bathroom was dirty. Walls had who knows what stained all over them. Breakfast was poorly stocked, never refilled... More

I stay here several times a year for business and am always pleased by the hotel. The front desk staff is courteous if a little distracted sometimes. The rooms are well maintained and clean. The breakfast is well stocked with quiet a few choices to be had throughout the serving hours. There are several restaurants within walking distance and quite... More

Were a military family. So we constantly are moving. Last year my mother in law passed away. This was the second time we had stayed at this hotel. I may say its a very nice, quiet place to stay. The staff is helpful and there is a pool inside which makes it a great plus for my 4 kids. I... More

After finding the top rated hotels full for my Tuesday night stay, I booked a room at the Comfort Suites on hotels.com. Driving up the hill to the hotel, I liked the setting a lot. Our "suite," which is a double room with a little partition, a sofa and another tv, was pretty nice. The beds and bedding (soft duvet,... More

This is a very nice hotel.. happy with most things.. However, Having internet access is very important to me.. and this hotel's internet connection is poor.. Very sporadic. Unable to get much work done during my stay. I have experienced the internet going down about every 20 minutes.. sometimes more.. sometimes less. This is 2012.. get the internet. and maintain... More

Tremendous value booked two rooms while traveling to Nashville very convenient location. Easy on and off route 81 Hotel rooms were comfortable,clean and large. Breakfast in morning only added to this great value.

Clean and comfortable, looked older than its 1 year in business Room door was extremely hard to close and the gap at the bottom of the door allowed so much light into the room that I was afraid small planes would use the room for a landing strip. Public areas are not kept as clean as the rooms. . Complimentary... More

This Comfort Suites here in Tennessee is pretty nice. The beds and rooms in general are quite comfortable, and the employees are very nice. The hotel is very pretty, and outside there is a nice gazebo with a grill in case you want to cook out while overlooking the mountains in the distance. Unfortunately, there is only one computer in... More

Second stay here since opening. Very nice property - this is one of the latest styles from CSuites. King room had two tv's, couch, workstation and dim lights (eco-friendly makes you squint more I suppose). I will continue to stay here when necessary for business. My only dislike is the lack of restaurants close by. I travel a lot for... More