We recently stayed for 3 nights at Regency Inn and Suites, at Memphis Airport during the new year weekend. While the hotel facilities (bed, cleanliness, good sound proofing, complimentary parking, microwave) are good, we had some discomfort as hotel guests. The room was not made after the first night with neither any explanation, nor apology. I had to call Housekeeping,...
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Thank you for taking the time to review our hotel. We apologize for any inconvenience that our staff may have caused you. We as managers are currently looking into the situation. We apologize sincerely for this. We have taken all of your thoughts and concerns to our managers. We use these to help us improve on our service to you...
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