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Homewood Suites Memphis - Hacks Cross Hotel Reviews, Memphis

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Homewood Suites Memphis - Hacks Cross

3.0 of 5
3583 Hacks Cross Rd, Memphis, TN 38125 (Walnut Grove - Shelby Farms PD)
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Homewood Suites Memphis - Hacks Cross
15 traveller photos
Ranked #35 of 134 hotels in Memphis
4.0 of 5 stars 50 Reviews
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50 reviews from our community

    Trip type
Traveller rating
    26
    9
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Date Rating
Atlanta, Georgia
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Just don't get a room by the elevator”
4 of 5 stars Reviewed 7 May 2013

I recently stayed here for 4 days while attending the Memphis in May Festival. This hotel was about a 30 minute ride from MIM. It was about $200 cheaper than the hotels that were close to MIM. As I was spending about 17 hours each day at MIM, I didn't spend a whole lot of time at this hotel. The... More

Was this review helpful? Yes
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review
15 May 2013

CarolinaBlue73 - Thank you for the feedback regarding your recent stay at our hotel. While we are delighted that you found our hotel to be in a safe and convenient location, we are sorry that you were disappointed with some aspects of your stay. I truly apologize for the malfunctioning of the elevator; I can only imagine your frustration after... More

Memphis, Tennessee
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Great staff”
4 of 5 stars Reviewed 9 April 2013

We stayed at this hotel for three nights while we had work done on our house. We have two kids that attend schools with different start times so we wanted a couple of rooms. We had never stayed at a Homewood Suites so I stopped in to look at the facility. One of the employees took me to look at... More

Was this review helpful? Yes
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review
12 April 2013

hootch62 - Thank you for the positive feedback regarding your stay with us. Being your "Home Away From Home" is truly what we try to embody on a daily basis and are please that you experienced that at every point of contact. Should you need a "Home Away From Home" in the future, we hope you will keep us in... More

Fort Worth, Texas
2 reviews
“If smoking irritates you go elsewhere, poor room location layout leaves you stuck with the stinch!”
2 of 5 stars Reviewed 6 April 2013

Rooms in a separate structure with poorly laid out parking access to building. No canopy/cover to protect you from the rain while you fight the prohibitively awkward card reader cover. Parking is poorly laid out for close access to the structure. The 4th floor and elevator both stink of tobacco even though the room was labeled no smoking.

Was this review helpful? Yes
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review
8 April 2013

bnolte - I appreciate your review of your recent experience at our hotel. Our main concern is for all our guests to have an exceptional stay so you can imagine my disappointment that you were inconvenienced by some issues. I truly apologize if your room smelled like smoke and the elevator and floor you stayed in smelled of cigarettes. Your... More

Northport, Alabama
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
“Good location, but bed is soft”
4 of 5 stars Reviewed 27 March 2013 via mobile

This is an older Homewood Suites, but it is fine. It is located near a suburban area so several inexpensive restaurants to choose from within a couple of miles. There is also a Costco & Sam's Club within a mile as well as other stores. We had a studio unit on the 4th floor in the back of the hotel... More

Was this review helpful? Yes
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review
1 April 2013

Crazydukefan - Thank you for your feedback regarding your stay at our hotel. While we are very happy that you chose our hotel for your recent stay, we are sorry that you were disappointed with some aspects of your stay with us. I truly apologize that the quality of the mattress was not to your liking and that you were... More

Memphis, Tennessee
1 review
“This is a nice corteous location, no drama near a variety of eateries.”
5 of 5 stars Reviewed 18 March 2013

I recommend you make your reservations in advance because this is a popular hotel for this area. The front desk is very helpful in most needs you may have. The area is surrounded with most eateries that would fit almost all taste buds such as: Zaxby's, T.G.I. Fridays, Happy Mexican, Red Lobster, Olive Garden, Arby's, KFC, Taco Bell, The Great... More

Was this review helpful? Yes
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review
22 March 2013

Alisha W - Thank you for the positive feedback regarding your stay with us. Being your "Home Away From Home" is truly what we try to embody on a daily basis and are please that you experienced that during your stay. Thank you also for highlighting the many features and benefits our guests have when selecting our hotel as their... More

davenport
1 review
“will be back!!”
5 of 5 stars Reviewed 28 February 2013

I have stayed here several times - clean rooms, friendly staff! Enjoy the breakfast and the evening reception - gives you a chance to unwind before turning in for the evening or whatever else the Memphis area will have you doing!!

Was this review helpful? Yes
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review
4 March 2013

rj k - Thank you for the positive feedback regarding your recent stay with us. We know that you have many choices when traveling and are pleased that you selected our "Home Away From Home". Should your travels bring you back to the Memphis area, we hope to be your hotel of choice again! GREAT NEWS...our new liquor license has... More

Central Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Homewood Suites, Hacks Cross TN”
3 of 5 stars Reviewed 6 February 2013

I've been staying at this hotel once a month for a week at a time for work for over a year now. This hotel is in a convenient location, close to many different restaurants, a couple shopping centers, and only a 15-20 minute drive from the airport/rental car locations. It's in a secure location and the staff are always willing... More

Was this review helpful? Yes
See 3 more reviews by Rich B for Memphis
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review
19 February 2013

Thank you for the positive feedback regarding your stay with us. We know that you have many choices when traveling and are pleased that you selected our hotel. Should your travels bring you back to the Memphis area, we hope to be your hotel of choice again! UPDATE...the hotel does have plans to starting a renovation project later on in... More

Atlanta
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great place to stay for a business trip.”
4 of 5 stars Reviewed 29 January 2013

Had a business engagement at FedEx HQ across the street. Perfect place to stay for that purpose. Would stay here again if business takes me to FedEx again. Otherwise for Memphis business trips, like to stay downtown, but that is based on location of business.

Was this review helpful? Yes
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review
19 February 2013

Thank you for the positive feedback regarding your stay with us. We know that you have many choices when traveling and are pleased that you selected our hotel. Should your travels bring you back to the Memphis area, we hope to be your hotel of choice again! More

Huntsville, Alabama
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Low end of average”
3 of 5 stars Reviewed 4 December 2012

My initial take on this property was that it was showing its age. The carpet is picked and dirty, the walls are dinged and scraped, the trim is chipped and bedraggled looking. It smelled a little funny, and the lay out was strange. But the bathrooms have been updated, and the kitchenette looked fairly new as well. Then on the... More

Was this review helpful? Yes
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review
18 December 2012

I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance. We work closely with a professional pest control company to address and rectify any pest situation that might occur. We have reviewed your comments with our staff and have addressed the situation. Again, I... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent”
5 of 5 stars Reviewed 27 October 2012 via mobile

Employees are Great!!!!! A + in service.. Had a great time at the 5:00pm free food and beers!!! The employees very friendly. I will stay again without hesitation. Great job!!!! Rooms are very comfortable. Plenty of stores and restaurants around area. Overall, great hotel!!!

Was this review helpful? Yes
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review
18 December 2012

Thank you Tito6410 for the great feedback. Our guest are our #1 priority and we strive to ensure that during each and every stay you are made to feel like Homewood Suites Memphis Hacks Cross is your "Home Away From Home". I am pleased that we delivered those results during your stay. More

 
 
Homewood Suites Memphis - Hacks Cross
Homewood Suites Memphis - Hacks Cross
4.0 of 5 stars 50 reviews
Enter dates 1 night 2 nights
 
 
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Additional Information about Homewood Suites Memphis - Hacks Cross

Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Suites Memphis
Homewood Memphis
Memphis Homewood Suites
Memphis Homewood
Address: 3583 Hacks Cross Rd, Memphis, TN 38125
Phone Number:
Region: United States > Tennessee > Memphis > Walnut Grove - Shelby Farms PD
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#13 Best Value Hotels in Memphis
Price Range: $$
Hotel Class:3 star (3*)
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Homewood Suites Memphis - Hacks Cross
3583 Hacks Cross Rd
Memphis, TN 38125
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