We stayed here in April and were very happy with the service and quality. That seems to have changed. We have had to ask for 2 days in a row to have the room cleaned up, clean towels, garbage emptied, toilet paper and soap and shampoo. Very disappointed. We also reserved 2 rooms each with 2 king beds. One was... More

We booked this hotel because my husband was coming to Memphis for a moth of training. When we called the hotel direct, we spoke with Alyssa, and she was amazing and helpful she arranged a pickup from the airport at no cost for us. The hotel is super clean, the staff is very friendly, professional, and kind. The room was... More

I spent several days here, on some business with my wife, and it could not have been better. We were treated like royalty and I loved every minute of it. When I noticed a couple of things amiss, corrections were made, properly and QUICKLY. They are to be highly commended on all aspects of their operation. More

Stayed here for 3 nights, on arrival we were greeted in a friendly manner and told where our room was, the rooms are detached from the main building, more like a motel, when we got to the suite it smelt musty and horrible and the toilets didn't flush, we reported both, toilets was fixed the next day and we were... More

The hotel is in a great location. It's quiet and well off the main road. There are so many places to eat and shop in that area. I was visiting family that lived about 25 minutes away and it wasn't a bad drive from the quiet of the country to the hustle of the little area of Hacks Cross. The... More

We had trouble finding the Homewood Suites as it is set back from the road and was hard to find at night. Friendly enough welcome. Decor definitely needs updating - many the carpets (rugs) that are showing their age. But, they may be reluctant to do this if they get a lot of groups. There was a football (soccer) competition... More

Don't let the few people who gave negative reviews deter you on an awesome hotel stay experience. I give it 10's all the way! My family of 4 (myself, husband & 2 children) had a 3-night stay. From reservation to checkout everything ran smooth as silk... Professional staff; beautiful room decor, complete with granite countertops, cherry furnishings and internet. Although... More

We stayed here only one night and if I have the chance I will do so again. Plus, we were travelling with our two small dogs and they accept them for only a $25.00 fee. It is well worth it to stay in comfort. The pet rooms are toward the back of the hotel and it really is very quiet.... More

I have stayed here for business for years and they do the best job at making you feel like part off a family. The extended stay hotels try to foster a community spirit and this hotel does a great job at that. From the homemade breakfasts to the welcome home dinner, you always feel happy to return to your hotel... More