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Mount Sorrel Hotel

Porthkerry Road, Barry CF62 7XY, Wales
Hotel amenities
Mount Sorrel Hotel
Ranked #3 of 5 hotels in Barry
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75 reviews from our community

    Trip type
Traveller rating
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Date Rating
UK
1 review
1 of 5 stars Reviewed 19 May 2013 NEW

My mother stayed in this hotel on a Glentons coach trip and the heating and shower did not work. She was advised not to complain as she was given a good deal!!! I only put this review here since the manager advises she prides herself on good customer service!!! I think not

Was this review helpful? Yes
Gemma A, Manager at Mount Sorrel Hotel, responded to this review
20 May 2013

Thank you for your recent review of your stay with us recently. I was very sorry to read your comments which have been taken on board and are being investigated with the Management Team at the hotel. We agree that there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of... More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 28 April 2013 via mobile

Loved the cell so much. Call it the cell as the size of it. My first roon they put me in had 3 tvs. Wondered how much tv spmeone could watch then found out it was a storage room. But it wasn't the service or decor but the company.

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Gemma A, Manager at Mount Sorrel Hotel, responded to this review
30 April 2013

Thank you for your recent review of your stay with us recently. I was very sorry to read your comments and to learn that you had to change rooms. We agree that there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, I am sorry that you did... More

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 15 April 2013

The hotel is tired, rather like myself having had an awful nights sleep in the uncomfortable bed. The room was really spacious (38) but very stuffy. The heating must have been set to tropical mode as it was that hot. Bedroom window was not easy to open. Bathroom rather grubby,and just generally tired interior. The staff were faultless.very welcoming and... More

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Gemma A, Manager at Mount Sorrel Hotel, responded to this review
30 April 2013

Thank you for your recent review of your stay with us recently. I was very sorry to read your comments and in particular, those relating to the cleanliness of your bathroom. This has clearly not reached our usual standards and as such I must apologise. We have taken steps to address this by ensuring that the housekeeping teams were given... More

Travellers are raving about these Barry hotels

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5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 14 April 2013 via mobile

We arrived for a one night stay on a Sunday evening and i'm really happy that it was for one night. Working in hotels myself I admit I am a little bit picky but even my partner agreed with me! I had to change rooms when arriving at the hotel as my first room smelt of drains and was crawling... More

Was this review helpful? Yes
Gemma A, Manager at Mount Sorrel Hotel, responded to this review
30 April 2013

Thank you for your recent review of your stay with us recently. I was very sorry to read your comments and in particular, those relating to the cleanliness of your room. This has clearly not reached our usual standards and as such I must apologise. We have taken steps to address this by ensuring that the housekeeping teams were given... More

Kent
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 27 March 2013

The hotel is a little rough around the edges, the bathroom's a a little outdated and the choice of TV channels very limited and patchy, but it's clean, the food is good and the staff are welcoming. Hot water can take a time to get through, and can be a little lacking at certain times, but I've had that in... More

Was this review helpful? Yes 1
Andrew P, Hotel Group Operations Manager at Mount Sorrel Hotel, responded to this review
28 March 2013

Many thanks for your recent review We know we have some work to do within the hotel, but was are chipping away with it and we will get there. Once again many thanks for your comments. Kind regards More

Doncaster
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 27 March 2013

Got a single room at a very good price £39, I was not expecting much and that's exactly what I got, except for breakfast which was excellent. Pretty scruffy hotel all round, not recommended unless you get a room at a bargain price as I did.

Was this review helpful? Yes
Andrew P, Hotel Group Operations Manager at Mount Sorrel Hotel, responded to this review
28 March 2013

Many thanks for your recent comments. We know we have some work to do but be asured we will get there. Once again many thanks Kind regards More

Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 18 March 2013

My husband and I, were at the Wales v England match and only got the tickets 2 weeks before so it was hard to find somewhere to stay, Cardiff was fully booked. I phoned the Mount Sorrel in Barry and they had one room left (£99) so immediately took that so we could get to the game. On arriving, the... More

Was this review helpful? Yes
Andrew P, Hotel Group Operations Manager at Mount Sorrel Hotel, responded to this review
20 March 2013

Many thanks for your constructive review. We know we have some work to do here and will soon be puttting a refurbishment programme together. My apologies if we did not meet with your expectations on this occcasion. Once again, many thanks Kind regards More

Derbyshire
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 17 March 2013

I found the staff to be very friendly and helpful. Breakfast was excellent, bar OK. Room was a little dated and needed some TLC but adequate. Generally the hotel was OK but as it was an International weekend we paid full price so does not score well on value for money. Easy to get to Cardiff from here. Railway station... More

Was this review helpful? Yes
Andrew P, Hotel Group Operations Manager at Mount Sorrel Hotel, responded to this review
20 March 2013

Many thanks for your recent review. I was pleased to read you had enjoyed your stay and note you were not to happy with the price you paid. I don't know what the average price being paid in and around the Barry area was, but I am sure we were not excesive in any way. There was a reduction on... More

Farnham Common, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 8 March 2013

We chose the Mount Sorrel Hotel as there was a family party in Barryand the hotel was close by .Usually I would have chosen a hotel from one of the well-known chains as you tend to know what you are getting before hand . We had booked three rooms and so we had a fair idea of some of the... More

Was this review helpful? Yes
Andrew P, Hotel Group Operations Manager at Mount Sorrel Hotel, responded to this review
11 March 2013

Thank you for your recent review. I was please to read your recent review and thank you for your observations of which I will pass on to management for them to look into. Glad to also read you enjoyed your stay. Once again man thanks Kind regards More

Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 15 February 2013 via mobile

A good experience and overall enjoyed the visit. could of done with the room being a bit more cleaner. A fantastic breakfast in the morning! Would love to see the place when it's been done up. And I wish you all a happy stay

Was this review helpful? Yes 2
Andrew P, Hotel Group Operations Manager at Mount Sorrel Hotel, responded to this review
17 February 2013

Many thanks for your recent review. My apologies if the room was not as clean as you would have expected, I will pass this on to the managemnt team who will make sure that all rooms are as clean as possible in future. We value your review as this helps us the maintain and improve our standards Once again many... More

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Additional Information about Mount Sorrel Hotel

Also Known As:
Best Western Cardiff
Best Western Barry
Barry Best Western
Mount Sorrel Hotel Barry, Wales, UK
Address: Porthkerry Road, Barry CF62 7XY, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Barry
Amenities:
Fitness Centre Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #3 of 5 hotels in Barry
Price Range: $
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Mount Sorrel Hotel
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