I am a Hyatt Gold Passport Platinum member and often stay @ Hyatt for personal and business travel. I stayed here one night in late January 2012. Discovered @ 10:45 p.m. that the bed sheets were dirty from the previous guest. Found hair and dirt in bed! Evidently the maid never changed the sheets. Spoke with the manager the next... More

Stayed at this hotel because I love the Hyatt brand. I know the room will be clean and updated looking. This was also true for this particular location. Did not have any room issues aside from there was no exhaust fan (just found that strange). More

We stayed here for a weekend getaway and we were impressed totally! Your about 10 mins from downtown attractions and bout 15 mins from The Hermitage! I totally recommend staying here, we planning on returning and staying here again! More

This is my second time staying at this hotel. I love it. I used the shuttle for the first time and I'm not sure about others who had complaints, but the shuttle was on time for me. Not only that, but he was courteous and took me to get my rental car which I had booked at the cheaper Enterprise... More

You will definitely like this hotel. It has a nice pool area as well as a good place to grab some food and a nice cold drink. The rooms are large and well appointed with flat screen TVs. Close to area attractions. More

Staff is wonderful, helpful and always available. This Hyatt is a Five star hotel. More

Our group of 60+ booked 24 rooms this past wknd for a trip to the Stellar awards. The hotel was great! Free parking, Free wifi, Free brkfst (they now have HOT items), free shuttle service, down the street frm grand ole orpyhouse. Staff was awesome! Especially Tiffany. she took great care of our group. Most of us went 3 adults... More

I stay here every month for work and there are only 2 cons: 1) Thin doors- u can hear everything outside if your room, and as thin as the doors are- they shut/slam heavy. If you are a light sleeper like I am, use a white noise app or earplugs. 2) mist if the time they are understaffed- one person... More

The room we got was very large with a nice king sized bed. We also had a large sofa bed. There was a 46' flat screen tv, office area and nice sink area in the bath and a wet bar. The carpet was new and the room was clean. The commode & toliet area was small. The lighting was good... More