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All 144 Nashville hotels

Best Western Downtown Convention Center

2.5 of 5
711 Union Street, Nashville, TN 37219 (Downtown Nashville)
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Ranked #86 of 144 hotels in Nashville
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219 reviews from our community

    Trip type
Traveller rating
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Date Rating
Indianapolis, Indiana
1 review
1 of 5 stars Reviewed 14 June 2013 NEW

The staff is incredibly friendly, as I start out on a positive note. The only other positive I can take away is the free wifi and the distance to attractions. They snuck in the 16 dollar parking fee, as a full valet, basically monopolizing the parking issue around the facility. We were stuck with a room on the street side,... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
16 June 2013

Let me first apologize for your perception and experience during your stay. We certainly understand the challenges of our property, our downtown location and the behaviors of some individuals who do not respect the comfort of other guests. Keep in mind that the property is currently in transition of becoming totally transformed into a Best Western Plus. This should resolve... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 June 2013 via mobile

We were four in a room. When the parking man is nicer then the recepcionist it starts bad. A small double room, typical best western, clean and in perfect status but small for four adults, you cannot move inside. I know we were 4 but also you pay for it. Noisy air conditioning, you cannot sleep with it on. The... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
10 June 2013

Thank you for you response and I hope you enjoyed CMA. Yes, we are still remodeling and would have liked to had all things completed by the time of the event but we have been very blessed to have been extremely busy since January 2013. We will have a little more time after CMA to get more done and will... More

Chicago Heights, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 4 June 2013

OK - this is not the Ritz, but it's clean, great location and really helpful staff. Stayed June 1st and June 2nd. We arrived early and they checked us in right away. Our room was on the courtyard side away from the street. Other reviewers say it's loud with people walking back and forth - I did not think it... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
16 June 2013

I definitely appreciate your assessment and specific comments regarding the property. We are moving at a faster pace to get renovations completed and I'm thrill you enjoyed some of the improvements we have made. I will let Cliff know you said hello. I'm sure he will appreciate that. Thanks so much for staying and I hope you will return to... More

Toronto, Canada
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed 29 May 2013

I stayed at the Best Western May 17th to 20th. I honestly have nothing really bad to say about the hotel. Sure it's a bit dated and yes you hear street noise, but don't you hear noise in any other hotel in a city location? 1 funny thing to note, the guys working valet. They were great and very friendly.... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
1 June 2013

Thanks for responding and I will certainly take "a not bad" any day. I do understand as some of our comments are mixed but mostly positive however we do strive to make sure everyone's stay is a good one. You are actual right about the valets. They know how important it is to me to ensure guests are happy and... More

Champaign, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 7 May 2013

Went to Nashville for girls weekend. Best Western Convention Center was perfect location. Staff was super friendly and helpful right from the start. Room was clean beds comfy. We stayed four in the room only issue was no separate door between stool/shower area and sink/vanity area so only one could get ready at a time. We made do using desk... More

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See 2 more reviews by Debbie N for Nashville
GM711, General Manager at Best Western Downtown Convention Center, responded to this review
10 May 2013

Dear Debbie, Thank you so much for letting me know about your positive stay. It is important for me to know what is working and what is not. Our location is a good one to any venue along with the amenities such as the Deli & Market, Cafe Fuzion Restaurant, free breakfast and wifi are just some of the things... More

Turners Falls, Massachusetts, United States
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 7 May 2013

Conveniently located near the capitol area. Short walk to farmers market, museums, honkytonks etc. The beds are new the remainder of the room was icky and old. The bathroom was dark. The front desk staff were awesome though. Much improvement needed. Seems to be in progress, or progress has stopped. Had to hop over a treadmill to get to the... More

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See 3 more reviews by Ivannapetapooch for Nashville
GM711, General Manager at Best Western Downtown Convention Center, responded to this review
10 May 2013

Your comments are much appreciated as to the quality of service of received from the staff. As we are still in our renovation process, we do expect there will be some issues that will eventually be addressed. I do apologize experience and for the street and fan noise. I hope when we are completed you will give us another chance... More

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Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 May 2013

The staff are friendly, and the location convenient, but this is a tired old hotel with outside corridors. The current refurbishment attempts to address some of the shortcomings, but my remodeled room had street noise competing with a noisy bathroom fan, and the only coat-hangers were behind the bathroom room door. The single elevator was slow and noisy, and the... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
7 May 2013

Appreciate the comment and I apologize for you not being satisfied with your stay. We are still currently addressing all of the issues you claimed and will continue to make improvements. Your comments are being listened to and in time I hope you will give us another try. Thanks so much for staying with us! More

Clarksville, Tennessee
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 May 2013

Going to a concert in Nashville, TN? Best Western Downtown Convention Center is your best pick. We had a nice clean room, comfortable queen size beds, and a decent continental breakfast. The only parking is valet, but you know your car is safe. The hotel is within walking distance to The Bridgestone and Nashville's downtown. We thought we had reservations,... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
7 May 2013

Thanks so much for your wonderful comments and I really appreciate knowing that "Momma" Gwen took great care of you. Know what is working and not working is important to us and I thank you again for taking the time to do so. Please come and visit with us again! More

1 review
2 of 5 stars Reviewed 4 May 2013 via mobile

We came to nashville for a concert and wanted a hotel within walking distance of Bridgestone. When we walked into the lobby we waited for several minutes for the lady at the front desk to acknowledge us. When we finally got registered, we were directed to the darkest, noisiest elevator I've ever been in. When we got to our room,... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
6 May 2013

Thanks for your response and concerns. As females, I know it's difficult when traveling and I know that any negative perceptions especially downtown can sometime be a little scary for some. I do apologize if we did not acknowledge you properly and quickly and I will be following up with the staff to ensure we are being more consistently aware... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 May 2013

As 2 Australians travelling around the US, we have decided to review all properties we stay at on Tripadvisor. Yes - this property is an older one, but the room we stayed in was remodelled, so no complaints. Clean room, great bed, great location. 3 blocks from the heart of downtown Nashville and at a very modest price. Would stay... More

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GM711, General Manager at Best Western Downtown Convention Center, responded to this review
5 May 2013

Thank you for the positive comment as it s an indicator we are moving in the right direction. In the hotel business it is understandable that we may not please all people but it very encouraging to us to know that you were satisfied. When in Nashville, please stay again and we appreciate you taking the time to comment. Our... More

 
 
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Additional Information about Best Western Downtown Convention Center

Also Known As:
Best Western Downtown Hotel Nashville
Best Western Downtown Hotel
Best Western Nashville
Nashville Best Western
Address: 711 Union Street, Nashville, TN 37219
Phone Number:
Region: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Wheelchair access
Hotel Style:
Ranked #86 of 144 hotels in Nashville
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Best Western Downtown Convention Center is a great location in downtown Nashville at an affordable price. It has 100 guestrooms and 1 guest suite. Amenities are a Breakfast Room with a free deluxe continental breakfast, Exercise Room, Guest Laundry, ATM and free internet. There is elevator access, a full service convenience store and restaurant on site. The hotel also offers “valet parking only” at a discounted fee. ... more   less 
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