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Aloft Nashville West End

3.0 of 5
1719 West End Avenue, Nashville, TN (Formerly Indigo Hotel West End)
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Aloft Nashville West End
Ranked #86 of 144 hotels in Nashville
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70 reviews from our community

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Date Rating
Georgia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

I recently overnight stayed at the Aloft for a meeting the next morning. After the meeting was over, I charged my tablet on one of the high tables in the lobby (which feature charging stations). In my hurry to catch the airport shuttle, I left one of my charge cables in the charging station. I called the next day to... More

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Great Falls, Virginia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW via mobile

Read all of the negative reviews about the construction and housekeeping issues. Construction inside the hotel seems robe done. Construction across the street is going on, but I didn't notice it. Staff was friendly and helpful, and room was functional. No problems with the housekeeping or plumbing, noise, etc. A good location and a fair value for the price.

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Mel_Garber, Starwood Hotels at Aloft Nashville West End, responded to this review
20 May 2013

Dear KLA59, We appreciate your positive feedback about your recent stay with us. We are glad to hear you enjoyed our hotel accommodations now that all of our renovations are complete. We're also pleased that you found our staff to be friendly and helpful during your stay, and that you were satisfied with our housekeeping services as well as our... More

Raleigh, North Carolina
2 reviews
1 of 5 stars Reviewed 18 May 2013

I travel 90 nights a year and picked this hotel mainly for the Starwood points. This is one of the worst stays I have had at a hotel this year. If I had to do it over, I would stay just about anywhere else. There are many other nice hotels in the area competitively priced. For this hotel, the positives... More

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Mel_Garber, Starwood Hotels at Aloft Nashville West End, responded to this review
24 May 2013

Dear trapeze3000, Thank you for sharing your feedback with us, we appreciate you taking the time to make us aware of the issues you encountered during your stay. We apologize for the noise disturbances and mechanical difficulties you experienced in your room, as well as the inconvenience and frustration this caused you during your stay. We know the importance of... More

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Orange County, CA
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2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 12 May 2013

The location and facilities has potential to be a great Aloft brand hotel but the service quality is the worst. We thought it was a fluke the first time but the second time was just as bad. It is a huge attitude problem where things aren't attended to...coffee machine with old canisters left in, no cleaning of rooms except making... More

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Mel_Garber, Starwood Hotels at Aloft Nashville West End, responded to this review
24 May 2013

Dear TedNapaValley, Thank you for taking the time to share your comments with us about your stay. We are disappointed to hear of the issues you encountered at our hotel, and want to apologize for any inconvenience this may have caused you. It is our number one priority at Aloft to provide our guests with everything you may want or... More

Seattle, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 12 May 2013

1 friend 9 reviews A S. Leave the gun, take the cannolis. Falls Church, VA 5/10/2013 What would you do if a bomb exploded, shaking the entire hotel and woke you at 6:30am? Would you be scared? Would you want to know what was happening? Would you try to call the front desk? I was traveling with a friend to... More

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Huntsville, AL
Top Contributor
62 reviews 62 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 7 May 2013

We stayed here while in town overnight for fun. I'd seen the place many times and we usually stay down the street at the Hampton Inn. We wanted to try something different and this particular weekend we noticed the Aloft was a good bit cheaper than Hampton so we gave it a try. We were pleasantly surprised with the room.... More

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See 6 more reviews by drunkitty2000 for Nashville
Mel_Garber, Starwood Hotels at Aloft Nashville West End, responded to this review
9 May 2013

Dear drunkitty2000, Thank you for taking the time to share your positive feedback about your recent stay with us. We are so pleased to hear of your satisfaction with our hotel and room amenities during your stay. We're glad you found your room so accommodating and enjoyed the little extras like our Keurig coffee makers. We look forward to welcoming... More

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 May 2013

I have had the most awful experience dealing with the management at the Aloft Hotel Nashville West End. I spend a significant time in Nashville on business and stayed at the hotel at the suggestion of a friend. When I went to check out of the hotel, there was a fradulent $500+ bar tab on my bill with no recourse... More

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See 3 more reviews by Felicia S for Nashville
Deci A, General Manager at Aloft Nashville West End, responded to this review
6 May 2013

Dear Felicia S., I do apologize that you had some charges on your credit card that you feel are not yours. The hotel has done some research on these charges and will reach out to you privately to discuss what we have found. I am sorry that this trip was not what you expected, as our goal is to make... More

1 review
2 of 5 stars Reviewed 3 May 2013 via mobile

My conference hotel sent me here because they were full. It has a hip vibe that is...different. All the way down to the bean bag chairs in the room. Okay no problem. However, let me begin with the black hole that is the desk area, no light on it or anywhere near it for that matter. One little tiny window... More

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Deci A, General Manager at Aloft Nashville West End, responded to this review
6 May 2013

Dear animatedlibrari...G I am sorry to see that you were disapopinted with your stay. We have recently been renovated, and are working through some of the design areas. I will definitely share your comments with our design team, as we do use them as learning tools. I'm sorry that you had an inconvenience with the housekeeping situation, as we are... More

Richmond, VA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 May 2013 via mobile

The lobby looked good and it is probably a mile walk to downtown and all the fun. The cleaning product smell in room was horrible and there were clear signs that this is an old hotel with a few new surfaces...not impressed. There are some nice conveniences like a Keurig in the room and for the price it is ok... More

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Mel_Garber, Starwood Hotels at Aloft Nashville West End, responded to this review
6 May 2013

Dear Travelck, Thank you for providing comments on your recent stay with us. While we are glad to hear you enjoyed our convenient location to downtown as well as certain features of your guest room, we regret to hear of your dissatisfaction with other features of our hotel. We apologize for any inconvenience you experienced due to the cleaning products... More

Philadelphia
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 26 April 2013

I loved their staff here, super nice people, very friendly, the room I was in left pretty B grade. That might have been only because it was a pet friendly room, so I'll take what I can get. The Staff was super nice to my dog, me, my family. The room at first glance was great, and actually the rooms... More

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Mel_Garber, Starwood Hotels at Aloft Nashville West End, responded to this review
3 May 2013

Dear wilreynolds, Thank you for taking the time to provide feedback on your recent stay with us. While we are glad to hear you found our staff to be friendly and accommodating, we are disappointed to hear that that you were not satisfied with the cleanliness of your guest room and our housekeeping services. We understand your frustration and know... More

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Additional Information about Aloft Nashville West End

Also Known As:
Hotel Indigo Nashville
Indigo Hotel Nashville
Address: 1719 West End Avenue, Nashville, TN (Formerly Indigo Hotel West End)
Region: United States > Tennessee > Nashville
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #86 of 144 hotels in Nashville
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Aloft Nashville West End hotel is located in the heart of Tennessee’s music scene right on Music Row. Our hotel features loft-inspired design, custom room amenities, and free high speed internet. We are currently under renovations with a scheduled completion date of mid April. ... more   less 
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