Manuel is one of the reasons we have an exceptional staff as it his example and style that attracts and retains team members. Thank you for recognizing the many positive attributes of our hotel, including our exceptional staff. We are delighted that you had an excellent stay and thank you for your feedback. We look forward to seeing you again... More

It was good to hear from you and we are delighted that you had an excellent stay with us. Our two room suites are perfect for business with the separate room for work or entertainment and we are glad you found the suite very accommodating to your needs. Thank you for you comments and your business and we look forward... More

Thank you for staying with us on your recent visit to Nashville as your business and feedback is very important and much appreciated. I am disappointed in our slow response to the hairdryer malfunction as that is one item we know requires immediate response. I will be reviewing this with our team at our stand-up meeting to insure that we... More

One of our best attributes is that we are away from the Rat Race, but also very close to it, so when guest are ready to jump into the Nashville scene, it is still quite convenient. We are delighted that you had an excellent stay and very much appreciate your business and look forward to seeing you again. More

The Hhonors program is one of the best reward programs in the hotel industry and we are delighted that you chose to redeem your hard earned points at our hotel. Thank your for posting your review and we are delighted that you had an excellent stay. We hope to see you again soon. More

Service has always been our hallmark and is something we have become well known for. As you pointed out, service however, does not always make up for maintenance concerns. We have cross referenced some information you provided and addressed/repaired the room with the slat in the French Door and replaced the tub mat that had glue residue around the edges.... More

The team members of our hotel pride themselves on being the best and you highlighted some of the hotels most important attributes which are service, cleanliness and comfort. Regarding the cosmetic enhancements you recommend, our ownership group is very much aware of the steps they must take and they are currently reviewing PIP recommendations from Hilton which outline an 18... More

I would like to apologize again for your check-in experience and I am sorry that there was not more that I could have done to correct that issue. From our conversations in person I know that the rest of your stay was without incident and I have also communicated the actions we have taken to our account representative to your... More

First, congratulations on your anniversary and thank you for choosing our hotel on your trip to Nashville. I know that our service will always be tied to this anniversary memory and I am glad that our team did what they could to create a positive memory. I would like to thank you for this follow-up survey to the prior review... More