Booked executive suite and upon arrival at 3:30 room was still not ready. Once checked in ( about an hour later) we were greeted by a cockroach on the sofa. We put a cup over the intruder called the front desk and asked for another suite and of course no other suites left. We were given a double room and... More

It's a little long inn the tooth but good all around. A fine place for business travel. Central location, good service, etc... I will stay there again on ky next visit to Nashville. I don't know that I'd have my family stay there buy I'm kinda picky when it comes to family stays.

I have stayed in tons of hotels and I would have to rate the staff here as best ever! Who ever trains and hires these fine folks know what they are doing!! Yes, I had a couple of very minor glitches ( weird reservation) but the staff was so gracious and accommodating it didn't matter. Extremely convenient location if you... More

Where to start, to set the scene, we were a large group of 44 travelling with Thomas Cook, therefore we didn't check in ourselves. The hotel is tired and although the atrium is massive, if it wasn't there the hotel looks like a high level motel or block of council flats. All four elevators were slow, the skirting in our... More

Stayed here last month whilst my husband attended a conference, and it was only an OK experience. The room itself was a good size with a comfy seating area, clean and comfortable bed. We were on the 11th floor and even though we were there for 5 nights, were put in a room with no view and the noise from... More

There was everything out to give an impression of quality and sumptuousness from the white flowered decorated revolving doors to the iced fruit filled huge decanter of water. However the hotel room carpet had three blobs of chewing gum well trodden into it, but still sticky. The noise from the four elevators in constant use was sleep disturbing . The... More

This hotel, was clean, well appointed and conveniently located in downtown Nashville, near the Capitol and government offices. Of course that makes it a little farther from the Honky tonks downtown, but a short and safe 10 minute walk in each direction. I ate in the hotel twice, once for lunch, I had a veggie wrap with fruit and it... More

In May attended a 3 day conference at the Sheraton. Nothing was super. We were on the 9th floor. My roommate and I took 4 showers during our stay and did not have a shower where the hot water didn't disappear for a significant portion of the shower. I thought it might just be just our room. But another person... More

My wife and I have had our share of issues with various Sheraton's service over the years. We ended up in Nashville and the whole town was sold out of 4 stars that accepted pets. We were able to get one of the last rooms thru Starwood Loyalty and, although the price was a bit ridiculous, couldn't have enjoyed it... More