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212 Dollywood Lane, Pigeon Forge, TN 37863
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RiverStone Resort
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Most recent review
5 of 5 stars Reviewed 17 June 2013
dikline Defiance, Ohio
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232 reviews from our community

Traveller rating
    168
    39
    14
    9
    2
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Families
154
 
Couples
40
 
Solo
0
 
Business
4
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Defiance, Ohio
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

We were very happy with our four day stay at a three bedroom condo at the RiverStone. Seven of us had plenty of room to move around, with enough space in one bedroom for a pack and play for baby. We liked the location just a block or so from the main drag and found it to be quiet, yet... More

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See 3 more reviews by dikline for Pigeon Forge
tdmksg
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 12 June 2013 NEW

We stayed here for a short 5 day vacation. I must say the location is excellent if you are going to Dollywood which is about 5 minutes at the most from the property. Dixie Stampeed is right across the river and takes about 2 minutes. The room were very nice in regards to space. We have a two bedroom two... More

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See 4 more reviews by tdmksg for Pigeon Forge
Nashville, Tennessee
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 8 June 2013

Was so excited to stay at such an upscale resort but was highly disappointed! The lazy river was fun and the condo was extremely clean and lovely to look at but was lacking in the basics. The cleanliness during your stay is your responsibility and you pay a $75 cleaning fee when you check out. We needed more towels and... More

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See 14 more reviews by Elizabeth55229 for Pigeon Forge
RiverStoneGM, General Manager at RiverStone Resort, responded to this review
12 June 2013

Dear Elizabeth55229, Thank you for taking the time to give us feedback on your recent visit. First, I would like to apologize for not giving you the vacation experience that you expected. When we hear that a guest is not satisfied, I assure you that we do not take it lightly. Our front desk staff should have offered you a... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 June 2013

Our 1br apartment was very clean and spacious. The hut tub in the restroom was a nice surprise that we didn't know about, indoor and outdoor pool were very clean (water could have been warmer). We loved staying here. I would definitely agree that this is one of the best resorts in the area. We are recommending it to everyone... More

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RiverStoneGM, General Manager at RiverStone Resort, responded to this review
12 June 2013

Dear Tia K, Thank you for your recent stay and review of RiverStone Resort & Spa. I am very pleased to hear that you found your condo clean and spacious. Our bathrooms are very luxurious with most having the whirlpool tub; they are very nice and relaxing! Thank you for recommending us to everyone, I believe that is the best... More

Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 28 May 2013 via mobile

Our three bedroom condo was beautiful and super clean. Well equip kitchen for cooking. The staff around the resort was professional and helpful. We would recommend this resort highly!! Our family had a great time and thanks to all the staff.

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RiverStoneGM, General Manager at RiverStone Resort, responded to this review
4 June 2013

Dear Checkpilot767, Thank you for sharing your recent experience at RiverStone Resort & Spa. We appreciate the recommendation! I have shared your feedback with our team, we are very happy to hear that your family had a wonderful time; we look forward to your next visit! More

Gastonia, North Carolina, United States
Top Contributor
60 reviews 60 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 28 May 2013

My husband and I have been to Riverstone resort a number of times. Years ago with children (teens) and more recently just the two of us. We're never disappointed. The staff is friendly and attentive, Spa services are world class, amenities are top notch. Such a convenient location, but secluded enough to relax! We'll be back! We've rented through the... More

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See 12 more reviews by MartineV77 for Pigeon Forge
RiverStoneGM, General Manager at RiverStone Resort, responded to this review
4 June 2013

Dear MartineV77, I love hearing from repeat guests! It really shows me that our team is doing our jobs to provide exceptional service to keep you coming back! RiverStone is great for both families as well as couples with our secluded location and spa services as well as the lazy river and 24 hour indoor pool. Thank you so much... More

Plano, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 21 May 2013

I was expecting a decent place but this hotel was over the top. The room was clean, spa was great, and staff was friendly. We booked out trip on the river side thinking the river would be nice. It wasnt bad but you are staring at the main road and parking lot of businesses on the main road. I asked... More

Was this review helpful? Yes 1
RiverStoneGM, General Manager at RiverStone Resort, responded to this review
4 June 2013

Dear Eric t, Wow! Thank you for sharing your experience and I love the expression that we are “over the top!” I agree, while the river view can be nice and relaxing, the golf course view is very serene and makes you feel like the property is secluded. I’m pleased to hear that our front desk was able to upgrade... More

Larose, Louisiana
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 21 May 2013 via mobile

We have stayed here before and had a great time in a beautiful two bedroom condo. This time only 1 1/2 years later we stayed in a one bedroom condo and had to sleep one night without air condition because it broke and yes it was 80 degree weather! There was a large mildewed area over the tub and the... More

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See 6 more reviews by simplykelly22 for Pigeon Forge
RiverStoneGM, General Manager at RiverStone Resort, responded to this review
12 June 2013

Dear simplykelly22, Thank you for being a repeat guest of RiverStone Resort. I apologize that you had A/C issues during this visit, and I understand your frustration. I am glad that we were able to fix your air conditioning the next day and the remaining days of your stay your air conditioning did work. I understand that our Guest Services... More

East TN
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 21 May 2013

We visited Riverstone Resort and Spa for one night May 19th/checked out on the 20th. We have been twice before. Once with our two kids, and once for our anniversary, alone. This time we took my parents + our two kids and we got a 2 bedroom condo. We arrived at 1pm, and knew our condo would not be ready... More

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See 15 more reviews by 10ecMom for Pigeon Forge
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed 7 May 2013 via mobile

I stayed with the Holcombe family at their condo at RiverStone for my birthday and had a wonderful experience. The check in was quick, rooms were clean and the furnishings were top notch. I have absolutely no complaints in regards to my stay. I stayed in condo 299561

Was this review helpful? Yes
See 2 more reviews by Summertime1950 for Pigeon Forge
RiverStoneGM, General Manager at RiverStone Resort, responded to this review
20 May 2013

Dear Summertime1950, Thank you for your recent stay at RiverStone Resort & Spa. I am very pleased to hear that you had a wonderful birthday experience here. We appreciate your feedback, I will make sure to share your positive comments with the entire team. We look forward to your next visit! More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Lazy river(49)
  • Golf course(24)
  • Indoor pool(20)
  • Bedroom condo(18)
  • Very clean(15)
  • Hot tub(6)
  • Fitness center(6)
  • Parking garage(4)
  • Game room(4)
  • Great Place(4)

Additional Information about RiverStone Resort

Address: 212 Dollywood Lane, Pigeon Forge, TN 37863
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool
Hotel Style:
Ranked #6 of 61 Speciality lodging in Pigeon Forge
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Riverstone Hotel
Riverstone Hotel Pigeon Forge

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