We stayed in a cabin for the weekend. Got to the location after a long day and the AC did not work. The gentleman who came out to check the AC was polite but couldn't fix it. It was our last night and so hot that we left at 1130p to go home. Their response the next day was to...
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Thank you for your review Angie! We apologize your AC went out during your stay and it caused you to cut your vacation short. We had a qualified professional out to the cabin the very next morning and fixed the unit. We wish we could have gotten a vendor there sooner but this was the earliest we could get a...
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just wanted to say that this was the best vacation we have had in a long time. My husband and I rented southern styles cabin for 5 nights. we brought along my in-laws. We were so pleased with this cabin that we will definitely be back...I can't even begin to tell you how wonderful this place is. The pictures don't...
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Thank you for the tremendous review Rodney! Southern Style is a beautiful cabin situated in a serene setting. For travelers looking for a quiet upscale getaway, this cabin is a can't miss. We hope to see you back soon in the beautiful Smoky Mountains and thank you again for the awesome review!
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We had a good time here at Rocky Retreat. The views were great, the cabin was beautiful. Only issues we had was the Picture in the Cabins USA page showed a beautiful blue pool and when we got there it was green with algae and frogs sounds all around the pool area. The inside of the cabin was great, nice...
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Thank you for the great and descriptive review! We hope the resort gets the pool up and running again soon and it was a customer favorite! We will be sure to get the inspector into the cabin on its next opening and replace any of the items you had an issue with. Thank you again for the review and we...
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We rented a cabin last weekend through Cabins USA...we have booked several times with them and the cabins are always nice but the upkeep needs to improve. I know a lot of the cabins are individually owned but the owners need to do a better job of keeping the cabins updated..We stayed in the cabin called A Smoky Mountain Jewel...the...
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Hi Ginger! Thank you for taking the time to write such a descriptive review on your stay at "A Smoky Mountain Jewel". We take our customer's comments very seriously and will inspect your cabin in great detail and ensure any issues are resolved. At Cabins USA we strive to have the safest, cleanest, and best maintained cabins in the Smokies....
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We stayed at Amazing View with Cabins USA. First of all, we have used Cabins USA both Gatlinburg & Pigeon Forge. We have never had any problems with either company. We had to push back our vacation by 1 week due to my work schedule and they were more than accommodating to us. We stayed in the Amazing View cabin....
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Thank you for your review! Amazing View is definitely a great cabin to get away and unwind in. I am very please you had a great stay and have one of our maintenance employees going out to inspect the decks of this cabin. I hope to see you back in the future and don't forget about our additional 5% off...
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Our cabin was dirty and nothing like the picture. Had to call a maintenance man first day there for broken microwave and a jacuzzi that was not working. He greeted me talking on his phone with a cigarette hanging out of his mouth not even introducing himself to me. Very rude I thought. Later that evening I witnessed what looked...
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Thank you for your review of one of our cabins! I apologize someone on our staff was anything less than courteous and professional during your stay. We take pride in our hiring and training programs and have the most professional employees in the industry. I hope you give us another opportunity to show you just how accommodating our staff, cabins...
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This was our first time using Cabins USA and we were impressed. We stayed in "Bare Bottom." It was the coziness little cabin. There was a faux tree in the living room with a fireplace and flat screen TV. The upstairs loft was adorable with the bear/bare theme everywhere. It had a lovely, romantic jacuzzi tub in the shape of...
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Thank you for your review of "Bare Bottom"! We strive to have the safest, cleanest, and most comfortable cabins in the Smokies and we are very happy you enjoyed your stay! Don't forget about our 5% off for return customers if you can make it back for Christmas and let us know if we can do anything to help you...
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Our stay at CabinsUSA Lookout Point was wonderful. It is located near Dollywood. The cabin is very spacious. It has a bedroom with a jaccuzi tub and a bathroom on the main floor making it perfect for my husband with limited abilities. Will definitely look to CabinsUSA for future stays.
Excellent review thank you so much! "Lookout Point" is one of my favorite cabins and am glad you enjoyed it. I hope to see you back soon!
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This was our first time with Cabins Usa, we normally stay at another cabin resort in the area.Cabin was nice,clean,plenty of hot water. Could use bigger parking pad(at least a space for each bedroom)Tv's need updating, would be nice to have dvd or bluray player.
Your review of Big Bear Lodge is greatly appreciated. There are several upgrades this cabin will experience over the next several months and we will be sure to relay your comments to the owner during this process. We hope to see you back soon and don't forget about our additional 5% off for our return customers. Thanks again!
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We have used Cabins USA for several years, and once again we had great service and another great cabin. Our cabin was "Diamonds in the Rough" and located in Hidden Springs Resort. The cabin was just as it was advertised - very spacious, very clean and very well supplied. Having the pool table in the kitchen was a little ackward,...
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Hi Deb, thank you for your wonderful review! It is always nice to hear from our repeat customers and know they have had such a great time on their vacations. We hope to see you again soon and we will have "Diamond in the Rough" ready when you get here. Thanks again Deb!
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