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Holiday Inn Pigeon Forge

3.0 of 5
3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863
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Holiday Inn Pigeon Forge
Ranked #53 of 95 hotels in Pigeon Forge
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207 reviews from our community

    Trip type
Traveller rating
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    37
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Date Rating
kentucky
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 May 2013

Given the experience at other Holiday Inns, we decided to book this hotel. We were greeted by friendly staff as well as a complimentary bag of treats and bottled water for being a club member. The lobby area and restaurant areas were nice and clean. However, the photos online are deceiving as the room decor was outdated and our bathroom... More

Was this review helpful? Yes
See 3 more reviews by lexcountrymusic for Pigeon Forge
HolidayInnPF, Social Media Director at Holiday Inn Pigeon Forge, responded to this review
16 May 2013

Dear lexcountrymusic, We are pleased you enjoyed our breakfest buffett and that we made your family feel welcome. Thank you for alerting our desk about your door. Our Maintenance team followed up with repairs and was also instructed to check all other doors. We hope you continue choosing Holiday Inn for your lodging needs. Thank You, Candis M. Social Media... More

Minneapolis, Minnesota
Top Contributor
64 reviews 64 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 May 2013

The check in process was easy and pleasant, the staff were friendly, and since I am Platinum status with IHG I was offered a 2pm check out without even asking for one. My room was upgraded to one of the largest hotel suites I can remember staying at in recent times. There was a huge room with a king bed,... More

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HolidayInnPF, Social Media Director at Holiday Inn Pigeon Forge, responded to this review
16 May 2013

Dear ZCT808, Thank you for taking the time to write a review about our hotel. We appreciate your loyalty as a Platinum Priority Club Member. We are so happy we could honor the request we recieved from your reservation for an upgrade to our Two Room Suite. As the hotel has only two of the suites, there are no exterior... More

1 review
2 of 5 stars Reviewed 30 April 2013 via mobile

The pictures online are very deceiving! We received this room for "free" from Holiday Inn Club Vacations. Me and my fiancée both agreed it wasn't up to par, even for a free nights stay. The cleanliness of this room was beyond atrocious. The shower looked as if it hadn't been cleaned in many visits and there were stains on every... More

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IHGCare, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review
16 May 2013

Dear Trip103, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It is with regret that you did not enjoy this most recent visit due to the condition of the room you were given. Please... More

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Johnson City
Top Contributor
54 reviews 54 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 14 April 2013

We stayed because of a seminar. The pictures I saw online looked great. The pictures are a little deceiving. We had a fireplace, jacuzzi room, room 200. The room was a little worn, wood coming off the bathroom door. There was a dead bug in bath upon arrival. The fireplace didn't work. I brought this to their attention at the... More

Was this review helpful? Yes
See 6 more reviews by srjpJohnsonCity for Pigeon Forge
IHGCare, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review
9 May 2013

Dear srjpJohnsonCity, Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of... More

DOVER
Top Contributor
142 reviews 142 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 13 April 2013

We have stayed at many holiday inns before, and this by far is one of the yuckiest hotels I have ever stayed at. We travel a lot, and my husband had a seminar at the holiday inn convention center, so we stayed here, in fact we r still here, leaving tomorrow, can't wait.the outside is pretty, the pool area is... More

Was this review helpful? Yes 1
See 13 more reviews by CAROL L for Pigeon Forge
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review
17 April 2013

Dear CAROL L, I am sorry your stay with us was less than pleasant during your husband’s seminar. The issues with your sleeping room and our staff members have been addressed with the appropriate departments. Thank you for sharing your feedback and we hope you will stay again in the future. Sincerely, Candis M, Social Media Director More

Plymouth, Indiana
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 8 April 2013

This is a very nice hotel off the main road. Very clean, quiet and looked to be newly updated. The staff was very friendly and helpful. We are very picky about the kind of hotels we stay at. If they are not clean and not what we expect we will not stay. We would stay here again without question. We... More

Was this review helpful? Yes
See 5 more reviews by lablover8_11 for Pigeon Forge
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review
17 April 2013

Dear lablover8_11, Thank you for your wonderful comments. We take great pride in knowing that our guests are happy and comfortable during their visit with us. Your review will be shared with our entire team so they know they are appreciated. We look forward to your return visit with us soon! Sincerely, Candis M. Social Media Director More

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 April 2013

The indoor pool (a deciding factor in which hotel we stayed) was dirty. There was brown grime on the walls from water level up, that could be scraped off. The bottom of the pool felt dirty as well. The temp of the pool was warm, but did not want to get in it again due to the cleanliness, although there... More

Was this review helpful? Yes 1
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review
17 April 2013

Dear sunnythefish, Thank you for taking the time to write your review. We have taken necessary actions to make sure our swimming pool and other areas throughout the hotel are clean, and we are continuing to keep it clean. We would love a little more feedback from you regarding the curtains, water pressure and coffee pot in your sleeping room... More

Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 April 2013 via mobile

Wonderful service! The staff was ver accommodating, rooms were clean & we actually checked in before the check in time! Nice pool & hot tub. Breakfast bar had a great variety. I would recommend this hotel. It is vey modern, but with a down home country feel you'd expect from pigeon forge.

Was this review helpful? Yes 1
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review
17 April 2013

Dear by and i1990, Thank you for your review. Your wonderful words have been passed to every department in our hotel to share with all of our team members. We hope you continue choosing Holiday Inn Pigeon Forge for your lodging needs. See you soon! Candis M. Social Media Director More

Contributor
19 reviews 19 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 April 2013 via mobile

I and my family go to Tennessee twice a year and this is the best hotel we've ever stayed in. It had a very nice pool and lobby. It is in a great location and the rooms are very nice. The beds are very comfortable and my family loved. I'd recommend that everyone stay there when they visit Pigeon Forge.

Was this review helpful? Yes
See 9 more reviews by SaMMe97 for Pigeon Forge
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review
17 April 2013

Dear SaMMe97 Thank you so very much for your wonderful review about our hotel. We appreciate your loyalty and hope you continue choosing Holiday Inn Pigeon Forge for your lodging needs. Sincerely, Candis M. Social Media Director More

Rogersville, Alabama
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 23 March 2013

The lobby is really nice and customer service were great. I looked in at the pool but it was crowded so i didn't use it but it looked nice and there were several coin operating games also in the same room as the pool. The room was clean and I agree with others that have made comments on the pillows.... More

Was this review helpful? Yes 1
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review
17 April 2013

Dear CrazzzyDe, Thank you for your review. Your comments are important to us. I have shared your review with our enitre team. Giving great customer service is extremely important to us, thank you for letting us know we succeeded. We look forward to your return visit with us soon! Candis M. Social Media Director More

 
 
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Additional Information about Holiday Inn Pigeon Forge

Also Known As:
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Holiday Inn Pigeon Forge Hotel
Pigeon Forge Holiday Inn
Address: 3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 95 hotels in Pigeon Forge
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome Home! From the time you enter our lodge-style lobby, you will feel right at home at the Holiday Inn Pigeon Forge. Whether you are here for a meeting in our all new convention center, a quick bite in our brand new restaurant, or a family getaway, you will find comfort in our newly renovated rooms which are all equipped with microwaves and refrigerators and in room coffee. Our newly remodeled, completely non-smoking hotel is in the heart of Action Packed Pigeon Forge, TN, right in the center of all the family fun that Pigeon Forge has to offer. We are located at traffic light #6 only minutes away from Dollywood, Dixie Stampede, Country Tonite, Smith Family Theater, Black Bear Jamboree, and all your favorite shows and attractions. You can buy tickets to all the local attractions or get information about the 75th anniversary of The Great Smoky Mountains National park at our front desk. We will make sure that you will be ready to get your adventure started, and avoid the lines. Our staff will provide you with the level of service that you deserve whether you are planning a meeting for 1,000 people, or just need a quick getaway with the family. Enjoy total comfort and convenience in Pigeon Forge with the most trusted name in travel and we will make your stay a memorable one. We are planning for your arrival, and waiting to say Welcome Home! ... more   less 
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