Unfortunately a hotel guest had an incident in one of the rooms on the 6th floor which led to the sprinkler system kicking in and flooding numerous rooms on the 6th/5th and 4th floors.The hotel team reacted quckly and professionally and tried to give all guests the best service possible.The breakfast is great sets you up for the day.As a... more

We had a reservation for 2 rooms beginning December 31 for 3 nights that we made six or seven weeks in advance. We were in town for a football game and were excited because we were going to take advantage of many of the Downtown activities for New Years Eve. When we arrived at the hotel at 7:30pm, they didn't... more

The layout of the room is terrific! The living and desk area were comfortable for a business traveler. The breakfast was a little better than some continental-style buffets and the staff was very helpful. While the West End was disappointing in it's restaurant and shopping opportunities, the hotel is within 3 blocks of the DART system for easy transportation to... more

I was here on business. The staff is outstanding, especially the blonde front-desk manager. They gave me rides to where I needed to go and really went out of their way to make me feel comfortable. The housekeeper was very cordial (although she only spoke Spanish, but it gave me an excuse to practice my Spanish). Room was very clean,... more

Generally acceptable... Good breakfast, clean room, good bed... Being a business traveler, I am interested in how well the property suits the business traveler. Here's where they failed. The staff seems untrained or unsupervised. When I arrived, I was greeted with a ""Hey,Hey,Hey" and thy weren't particularly helpful. The room desk chair is to short for the desk making it... more

Came to Dallas to see a couple of Texas Ranger Baseball games with two other 50+ adult friends. The area is far from the ballfield in Arlington but close to most of the nightlife and restaurants that Dallas has to offer. The pool is small and the gym is marginal, but the amount of space in the suite made up... more

Went last weekend for a getaway trip. Everything was fine with our stay. This is our 3rd stay at West End Springhill. Staff was very helpful. Convenient to several restaurants. The Dallas World Aquarium is a short block away and definitely worth a visit. We ate at Landry's and RJ, enjoyed both, however ate at Hoffbrau Steak House and I... more

This hotel isn’t luxurious, but it is clean and comfortable. All the staff members we encountered were friendly and helpful. Our room was a nice size and we enjoyed having a sofa in the room as well as a mini-fridge. The bed was very comfortable. The window unit air conditioner worked better than most window type units and kept the... more

I am surprised how high this hotel is ranked. I found the staff to be rude and distracted. During two different conversations with two different front desk employees, I was asking a simple question and they anwsered the phone while I was talking! The air conditoner simply made the room more humid and everything felt damp. The rooms are down... more