I stayed at this hotel for five nights. How many ways can I say DON'T STAY AT THIS HOTEL. Let me count the ways: Carpets that are threadbare in spots; odour in room and in hallway; towels that do not seem clean; stains on pillow cases; expensive internet; awful food in restaurant and bar. I'll stop there, but you get... More

Stayed here for a night for work and it was very nice. Bed was really comfortable and the location was convenient to downtown. Ordered a pizza to go from Draft and it was very good! There is a nice lounge area in the lobby level to sit and have a drink.

Towels the size face washers, food at the bar is cold, beer warm, Internet expensive & drops out all the time or is slow, shower pressure is bad, swipe cards do not work, 3 days, 3 reprogramms and still do not work. Poor performance for this hotel.

Only stayed for a night after a conference in Dallas. I switched to the Sheraton after staying 5 nights at the Omni (which I also reviewed) and compared to the Omni, the Sheraton looks old. However, a couple of things made my stay great. The first one was the rate. After the conference finished, hotels dropped their rates and I... More

Very conveniently located to downtown, North Park Mall & good restaurants. The hotel in itself is rather tired ( yet another tired Sheraton), impersonal and lacking any personal warmth from the staff. The Guess Registration counter area looks & feels like an airport check-in counter, right down to the stantions. The damp, musty & cloying smell of the corridor carpet... More

When I got to the hotel after a rough ride in, Carrie greeted me at the front desk and was so fantastic. She helped take a minute to relate and got me back on track for the rest of the business trip. You need more people like her in your very nice hotel. Really great!

Upon pulling up to the Sheraton Dalls, my luggage was already pulled out of the trunk, door opened with the bellman reaching for me to help me out. This was all done before my cab driver even got a chance to settle my bill! Already impressed :) Once I got to the front desk, Auelea was extremely pleasant and moved... More

As SPG members, we were treated well from the valet service to checkout. Club room is probably the best of the 20 or so Sheratons we have visited. The hotel is not five-star, but is a solid 4 and gives you everything you would expect of a 4. Great job, good food, great service, clean rooms, nice high floor pool... More

6 nights at the Sheraton Dallas Downtown on Olive Street flew by rather fast, thanks to the comfort of the hotel. It is situated in the Arts District, a stone throw away from the Dallas Museum of Art and other interesting Art Museums, and a handful of scattered restaurants. The hotel itself is your standard chain hotel, with no special... More