I would like to be able to say wonderful things about this hotel, but I can't. We arrived at the hotel in February of 2011. It has taken me so long to write a review because it was an experience that I would rather forget. We are returning to Dallas this month for an event that we attend every year...
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I was very excited for our stay with this hotel. Based on all of the reviews that I had read about the hotel and the French Room restaurant I assumed that our stay would be excellent. Sadly my experience with the Adolphus was very disappointing. The hotel was advertised as a four star luxury hotel but in reality it felt...
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Dear Guest,
We apologize that you were disappointed with your stay. Please know that our resident manager will be meeting with our staff to review what you wrote, point by point. As other travelers have noted, we go above and beyond to make our guests comfortable. When we fail to accomplish this, we take it to heart and address the...
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Stayed here for one night and had a wonderful experience. Staff was great, very clean and lots of history. Would highly recommend at least one night stay here. Plenty of local bars and restaurants within walking distance. Great atmosphere.
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Dear Guest,
Our staff greatly appreciates your kind words and high praise.
We look forward to welcoming the guests you send our way.
Cordially,
David
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Stayed the weekend again as I do a couple times a year for a break from life. As usual, it was an wonderful experience with near pefect execution of service and quality. Try the Margarita at the French Room bar; Perfecto! Convenient to West End and just about everywhere else in Dallas. Recommend The Adolphus to anybody, you won't be...
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Dear Robert,
It is always a pleasure to hear from an Adolphus weekender.
Thank you for recommending us to other travelers. We will do our best to live up to your high praise.
Until your next visit . . .
Best,
David
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I travel quite a bit for business. I have stayed in nice hotels... and some not so nice hotels. In all of my travels, I have NEVER stayed in a nicer hotel than The Adolphus Hotel in Dallas, TX. The Adolphus was one of our conference hotels. It exceeded my expectations. The rooms were spacious ... the closet alone was...
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Dear Suzy,
Dave, Tammy, Paul, Anibal and the rest of our staff send you their heartfelt thanks for such a beautiful review. Your perspective will help guide many business travelers to our doorstep, and we appreciate it.
With warmest regards,
David
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My mom and I stayed at this wonderful establishment from aTuesday afternoon until a Thursday morning. Believe me, it was hard to leave this wonderful hotel. Gracious service along with an incredible lobby and public spaces, this is a real find! The restaurant was just amazing! Everything was just perfect without pretention. Genuine southern hospitality! Can't wait to return this...
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Dear Guest,
We are delighted that you felt at home with us and never wanted to leave. High praise, to be sure.
It was an honor to have you and your mother at The Adolphus.
Thank you for thoughtful review.
Kind regards,
David
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The Adophus Hotel is a beautiful downtown hotel that I recommend to every traveller. The hotel has so much character that in the evenings I would sit in the lobby to take in its beauty.
The staff were also a pleasure. Phillip, the gentleman at the entrance of the hotel, is the first person you meet to begin your fantastic...
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Dear Tracey,
Reviews like yours tell our story in a way that no advertising could ever do. Please know how grateful we are.
Phillip and Paul were so touched that you mentioned them by name. They are true believers in hospitality, as you learned firsthand.
We look forward to welcoming you back to The Adolphus soon. Phillip and Paul send...
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This was truly an experience that personified the "exceeding expectations" for a hotel stay. I stay in a variety of hotels for work and pleasure during the year and this hotel stands out in all the best ways. April checked me in, provided me with excellent information and checked me out, remembering me and always making me feel special. The...
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Dear Guest,
Your unique travel experience makes you a perfect reviewer. We are delighted that we measure up to your expectations.
April was so pleased that you were happy with her hospitality. Front Desk agents are among the hotel industry's unsung heroes. Thank you for recognizing her in this special way.
We look forward to your next visit.
Warm regards,...
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While attending a convention in Dallas I was lucky enough to spend four nights at the Adolphus Hotel, which is conveniently located close to Neiman-Marcus and a short walk from the Convention Center. Although an older hotel, it retains its elegance and attentive, personable staff. My room was spacious, room service was speedy, and my food was hot and delicious....
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Dear Pamela,
Thank you for honoring our staff in your review. They are what make a grand hotel truly beautiful and warm.
Ryan and Jerry send you their best regards and look forward to welcoming you back to Dallas, when we hope you can enjoy our legendary afternoon tea.
Take care.
Cordially,
David
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Over the years since 1972 I have stayed at the Adolphus a number of times. I like it very much but this time the experience was a bit different.
While it was during a conference the things I will not were unusual for the property.
Housekeeping was a hit an miss propositon. One day the glasses would not be clean,...
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Dear Guest,
We appreciate your candor and wise counsel. Our resident manager goes over each travel review to fine-tune our operations and instruct our staff. Your comments were particularly helpful. Each day brings new challenges and we do our best to rise to meet them.
Thank you.
Sincerely,
David
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