Thank You for your recent review of our hotel, we truly value this information as it helps us continually improve our service levels. First please let me apologize for the issues you had in your sleeping room in regards to the towels, I know how it feels to not have a nice plush towel to dry off with. Please know... More

Thank You so much for your recent review, we truly value this information as it helps us continually improve our service levels. I was so excited to read what a great experience you had with us and that you indeed did find the "Diamond in the Rough" in our hotel. We have great associates in all areas of the hotel... More

Thank You for your recent review of our hotel, we truly value this information as it helps continually improve our service levels. I was glad to hear that you had a good stay with us, enjoyed the Concierge's lounge as well as the Food & Beverage offering. Our Chef recently re-vamped the offering in the Concierge's Lounge so there should... More

Thank You for your recent review of our hotel, we truly value this information as it helps us to continually improve our service levels. I was glad to hear that you had a good experience while at the hotel and our staff took great care of you from the concierge's to the service staff in our conference center. We hope... More

Thank You very much for your recent review of our hotel, we truly value this information as it helps us continually improve our service levels. I would like to apologize for the departure experience you encountered upon leaving, you are correct in that we should have dedicated one front desk agent to assist all other guests that were not with... More

Thank You so much for your recent review of our hotel, we truly value this information as it helps us continually improve our service levels. I was glad to hear that you found the rooms clean, quiet and comfortable for your stay. You are correct we do have refrigerators upon request, next time you are with us just let us... More

Thank You very much for your recent review, we value this information as it helps us continually improve our service levels. I was glad to read that you had a great experience during a time that can be trying with a sick child. Our bellstand, valet and front desk staff strive everyday to provide the best possible experience for every... More

Thank You so much for your recent review of the hotel, we truly value this information as it helps us continually improve our service levels. I was glad to hear that on the occassions you have stayed here the staff has gone above and beyond for you and made it a great stay. The Galleria along with the restaurants and... More

Thank You for your recent review, we value this information as it helps us to continually improve our service levels at the hotel. I was gald to hear that you had a great stay with us from the service, to the beds, to the Scotch Extravaganza that you were here for. Thank You again for the great review, we look... More