My husband & I spent Sun. eve. as an "intown getaway" here. Mon. was the MLK holiday . This hotel is smaller than many Embassy Suites,, only 6 floors total. I really liked the smaller feeling. The rooms are the same size, with the usual amenities. We used the fitness room, it was really cold & I was glad I...
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Not the largest nor the best Embassy Suites but very nice. The breakfast had no buffet which made the wait for hot food a minor annoyance. The evening Happy Hour was very nice and attended by many of the guests. The room was very clean and nicely appointed. A little pricey but the location probably demands it. Helpful, friendly staff.
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This was an enjoyable place to stay. We arrived to the Hotel late Friday night (After 12am) and were greeted with a warm welcomes by both the front desk person and a late night housekeeper. Both people made us feel immediately welcomed and at home.
Love Embassy for their suites, it is always nice to have the extra space.
We...
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Very clean and good staff. Excellant breakfast. Close to Galleria and other locations. Had a security guard at night. Needs a smokers outpost out side the front entrance to let smokers deposit thier cig butts instead of having to throw them on the ground. Nice pool and hot tub.
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We stayed here recently for both Business and Pleasure. We checked in on Wednesday ( 09/28) and checked out on Friday (09/30), We then checked back in on Friday (09/30) and out Sunday morning (10/02) keeping our business and personal stays separate. I heard the desk clerk tell the Housekeeper (Amanda) we were a "stay over" and to clean our...
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Thank you for the feedback, and I apologize that things were not handled in a more effective manner as you noted. In this case, miscommunication, or rather a lack of the correct communication amongst the housekeeping team overall, played a major role in the frustration you experienced. Additionally, the daily housekeeper should have replenished the tissue box in a more...
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my husband and I went there to enjoy a night away from the kids. The cocktail hour (5:30-7:30) was great. We had three drinks each. Our room was on the top floor and never cooled down below 74. I like my room cold. When we checked out, we told the front desk about the room being warm and he said...
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Thank you very much for the feedback and constructive comments.
I apologize that I, nor the duty manager, were not available to speak with you during your stay. I did check the log to check any trend of A/C unit issues during the month of June, and it appears to have been an isolated incident with the particular unit in...
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We stayed here the first weekend in August as we were in town to see FC Barcelona play Club America at Cowboy Stadium. While it is north of Dallas, it is a good location with great shopping near by and easy to get to Cowboy Stadium, downtown Dallas, as well as Fort Worth. Rooms were big and clean. Staff was...
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This is a good hotel, we were there for our wedding aniversary, they told the shuttle driver to take us to a good restaurant to celebrate. We had a good time.
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Love the hotel. Swans in the indoor fountain were a great touch of romance.
I will stay there again.
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Really poor room service: ordered cuban sliders...got 2 slices of salami with a few slices of pickles. (missing ham, swiss cheese, pork). ordered soup and they didn't give me a spoon.
at breakfast, dishes and utensils were dirty
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Good Morning,
Thank you for your review and your comments. I wanted to take this opportunity to apologize for the short falls, you experienced during your stay with us. It is feedback like yours that aide us in our pursuit to give great guest service.
With respect to the issued you pointed out, I do apologize that they created such...
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116 Reviews
190 Reviews
