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All 189 Dallas hotels »

The Westin Park Central

4.0 of 5
12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
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Ranked #67 of 189 hotels in Dallas
3.5 of 5 stars 146 Reviews
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146 reviews from our community

What travellers say about this hotel
  • Lobby bar(5)
  • Front desk staff(5)
  • Friendly and helpful(5)
  • Business travelers(4)
  • CUSTOMER SERVICE(3)
  • Flat screen TV(3)
  • Room service(3)
  • Very comfortable(3)
Traveller rating
    33
    44
    48
    13
    8
Only show reviews for Family (17) | Couples (29) | Business (62)
Date Rating
hhrvt
Omaha
Contributor
19 reviews
3 helpful votes
4 of 5 stars Reviewed 8 February 2012

I got a great deal for this hotel on hotwire, ad was pleased when I saw the location, easy to get to, and easy to go anywhere in north Dallas. The lobby looks great, check in was super fast on a Sat around noon. We did the free parking on the corner, but valet and self-park for a fee is... More

Was this review helpful? Yes
WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
10 February 2012

Dear hhrvt, Thanks for taking the time to share your experience with fellow travelers. I’m happy to hear your husband enjoyed our Heavenly beds; but, sorry that you did not find the bed as comfortable. Please know the room renovation plans for 2012, will include our showers. In addition to the many restaurants near us, Westin Park Central has a... More

CaSteve565
Boca Raton
Senior Reviewer
8 reviews
1 helpful vote
4 of 5 stars Reviewed 7 February 2012

Stayed here for four nights. Was a bit weary after the overall negativity on Trip Advisor. The lobby looks great, obviously after a renovation, clearly up to Westin standards. Yes, the rooms are still outdated, but the hotel claims they are next. The SPG floor I stayed on was still not that bad, yet clearly not renovated, nor up to... More

Was this review helpful? Yes
WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
8 February 2012

Dear CaSteve565, Thank you for your kind words and wonderful feedback. It’s nice to hear good things about our associates and buffet. I will share your comments with my team. Please know we are planning room renovations for 2012. We hope you come and visit us again soon. Be well, Terry G. Bechtold General Manager More

LoraKB
Richmond, Indiana
Reviewer
3 reviews
3 helpful votes
4 of 5 stars Reviewed 26 January 2012

We booked through Hotwire and got an excellent rate. We were in Dallas for a conference, downtown at the convention center and drove in each day. The staff were all friendly. Check-in was a breeze. I asked if we could have a refrigerator in our room because my colleague needed to refrigerate her insulin. The clerk said no problem and... More

Was this review helpful? Yes
WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
31 January 2012

Dear LoraKB, Thank you for the kind words regarding our friendly staff and easy check-in. It was our pleasure to have you stay with us. We hope to see you again, soon. Be well, Terry Bechtold General Manager More

RobertGrunnah
Austin, Texas
Contributor
15 reviews
6 helpful votes
3 of 5 stars Reviewed 23 January 2012

Because I book many hotels on Hotwire for the great prices, this review is based on the low price I paid. Had I paid the hotel's "rack rate" on their website, the review would have been 2 stars. But for $58/nt, it's pretty much the best deal you can find in decently Central/North Dallas for clean accommodations. Frankly, I think... More

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WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
24 January 2012

Dear RobertGrunnah, Thank you for taking the time to share your comments regarding your past stay with us. We consider all feedback as a gift and will share your comments our associates. Please know 2012 marks the start of major renovation plans for our rooms. We hope to have you stay with us again. More

Sandra J
Saint Louis, Missouri
Reviewer
4 reviews
2 helpful votes
4 of 5 stars Reviewed 21 January 2012

The place seems to be nice & updated especially lobby is wonderful. No problems at all during the stay except the shower which didn't had much pressure as expected according to the luxury hotel. Will stay again if visiting dallas. More

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WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
24 January 2012

Dear Sandra J, It is always nice to hear good things about our hotel. Thank you for taking the time to let us know your thoughts and we look forward to having you visit us again. Be well, Terry Bechtold General Manager. More

LyndaD3
Contributor
15 reviews
3 helpful votes
5 of 5 stars Reviewed 19 January 2012

I booked a couple of rooms for myself and family to attend the Armed Forces Bowl. This hotel is beautiful. Parking was easy and it was a great location for anything in central Dallas. It was also in a beautiful and quiet area, while only 2 minutes to several freeways. The bathroom was very luxurious. Loved it. More

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WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
24 January 2012

Dear LyndaD3, It’s great to hear your stay with us went so well. I hope you enjoyed the Armed Forces Bowl. Your kind words will be shared will my fellow associates. We look forward to having you stay with us again. Be well, Terry Bechtold More

Coffeeaddict17
Perth, Australia
Senior Reviewer
8 reviews
9 helpful votes
3 of 5 stars Reviewed 18 January 2012

For a non-smoking hotel we walked into our room and were greeted with a horrendous smoke smell! A call to the front desk had us moved to a room without the smoke smell, but no offer from the hotel staff to help with luggage when moving rooms, the new keys were literally handed to us and the staff member grabbed... More

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WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
24 January 2012

Dear Coffeeaddict17, I am sorry to hear your recent stay with us was not all positive. Your comments will be shared with the necessary associates so these issues may be discussed. It does make me happy to know you enjoyed our lobby bar and were treated well. Please know renovations and updating of our rooms is scheduled for 2012. We... More

Lynn1962LA
LA
1 review
1 helpful vote
3 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

Pros: Good service, clean, safe area, adequate decor,Starbucks coffee in room. Cons: small room, small double beds, no refridgerator or micowave in the room but there were spaces for them, no free wi-fi, but you could pay $5.95 for 15 minutes of internet service in their business services office, the surprise of a $13 per night parking fee, no complimentary... More

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WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
18 January 2012

Dear Lynn1962LA, Thank you for the comments regarding your recent stay. It's always nice to hear nice things about our service. I'm sorry your room did not have the refrigerator or microwave. I will make sure to pass this information on to the necessary people. We are excited to announce room renovation plans for 2012. Hope you will stay with... More

asgross1
Austin, Texas
2 reviews
5 of 5 stars Reviewed 5 January 2012

I came here for a convention and stayed at the hotel. Everything was fabulous--from the check-in, the room and room service. Very reasonable rates and the hotel is just minutes away from the Dallas Galleria! The only thing that would have made it better was to have free wi-fi in the hotel room--don't most places offer this these days? More

Was this review helpful? Yes
WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
9 January 2012

Dear asgross1, Thank you for your comments regarding your recent stay with us. We enjoy hearing from our guests and are glad to hear you enjoyed our hotel. We hope you will stay with us again in the future! Stay well, stay Westin, Terry Bechtold General Manager More

Thefoox
Contributor
19 reviews
3 of 5 stars Reviewed 5 January 2012

Amazing lobby bar Rooms need to be refurbished Well located More

Was this review helpful? Yes
WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
9 January 2012

Dear Thefoox, Thank you for the comments regarding your recent stay. We are excited to announce room renovation plans for 2012. Hope you will stay with us again soon. Stay well, stay Westin, Terry Bechtold General Manager More

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The Westin Park Central Also Known As

  • Westin Park Central
  • Westin Hotel Dallas
  • Westin Dallas
  • Dallas Westin
Address: 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)

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