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Extended Stay America - Fort Worth - Fossil Creek

2.5 of 5
3261 NE Loop 820, Fort Worth, TX 76137 (Formerly Extended Stay Deluxe - Fort Worth - Fossil Creek)
Hotel amenities
Extended Stay America - Fort Worth - Fossil Creek
Ranked #57 of 100 hotels in Fort Worth
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19 reviews from our community

    Trip type
Traveller rating
    8
    4
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    1
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Date Rating
Johnstown, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 22 May 2013 NEW

We were confused by the on going road construction around the area exits no longer there and so on,so we called and Richard directed us to the hotel. They were over booked and the room I requested was taken,but that was quickly amended by Richard who gave us a free up grade to the Deluxe Studio. Room was clean and... More

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See 5 more reviews by joan_m_weaver for Fort Worth
San Diego, California, United States
1 review
5 of 5 stars Reviewed 15 May 2013

This was hard to move to a new state but staying here has been really easy on us. The staff is always so nice and helpful. They make you feel like you are family and not just staying at a hotel. It has been really great for my husband and I staying here. We always feel like we are wanted... More

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Federal Way
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 13 May 2013

This was a bad experience, beginning at the front entrance. the central security panel had the keys hanging in the lock. this panel is located in the main entrance, out of view of the staff. the elevator is not ventilated and was 30-40 degrees above the hall temperatures. The room was a partially converted handicap with very worn and frayed... More

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See 2 more reviews by BigStrapper for Fort Worth
1 review
5 of 5 stars Reviewed 24 April 2013 via mobile

My husband and I came from North Dakota because my son was in a serious car accident. After talking and getting frustrated with hotels, we stopped here and was greeted by Thomas. Excellent, fast, and prompt service. We needed helped with directions and other things, and Rachel & Cynthia were awesome. It is a huge relief to come to a... More

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Manager_11525, General Manager at Extended Stay America - Fort Worth - Fossil Creek, responded to this review
30 April 2013

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the excellent service you received from both Thomas and Cynthia. I'm so sorry you had to visit us under the circumstances you did. Our thoughts continue to be with you, your Husband and your son. Thank you again... More

Fort Worth, Texas
1 review
4 of 5 stars Reviewed 23 April 2013

We are currently staying in this hotel during the 3 day lapse from the time we sold our house til our new one is ready. Thomas was very personable and courteous when we arrived and was quick to get us checked in. The room was clean and everything worked fine. After the first night with an 80 pound dog sleeping... More

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Manager_11525, General Manager at Extended Stay America - Fort Worth - Fossil Creek, responded to this review
30 April 2013

Jana - It is so rewarding to read that you had a pleasant stay with us. I am so pleased to read that Thomas was so helpful to you during your 3-day period between houses. We truly enjoyed having you stay with us and Hank too! The staff and I would like to thank you again for posting your review.... More

Plainview Tx
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 14 April 2013

The front desk was friendly, and that is where it ended! My wife and I are both disabled (I am on oxygen) and really needed assistance getting luggage cart to the room-staff stood and watched my wife struggle with the cart (bruise on arm to prove it). Our heater/ac unit was out-(temp was in 40's first nite) and staff offered... More

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Manager_11525, General Manager at Extended Stay America - Fort Worth - Fossil Creek, responded to this review
16 April 2013

Tony - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the air conditioner wasn't working in your room. As this hotel’s manager, I can assure you that I have discussed this with my maintenance staff to ensure your experience is not repeated. As well, I am sorry you... More

Winnsboro, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 March 2013

When I arrived was greeted verry nice by Yeni.Was told everything i needed too know about the motel stay everything in the room worked great verry good .The morning grab and go was A nice start too A long day at work. When I get in either Yeni,Rachel,Cynthia or Colleen.Would always ask how my day was. made me feel at... More

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DFWCC, Manager at Extended Stay America - Fort Worth - Fossil Creek, responded to this review
7 March 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

Dallas, TX
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 November 2012 via mobile

Good location. Less than personal front desk staff that came out in grease stained clothing with his zipper open. The room was huge but the couch and chairs had questionable stains. I Found a used condom and condom wrappers at the headboard area on the floor. Good value for a one night stay but I didn't expect it to be... More

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bbrauss, Manager at Extended Stay America - Fort Worth - Fossil Creek, responded to this review
14 November 2012

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our... More

Ft. Worth tx
1 review
4 of 5 stars Reviewed 25 October 2012

Hotel staff is very efficient and friendly. Room, very comfortable with all amenities. Dog friendly which is very nice for those of us who travel with our pets. Had a nice big window with a lovely tree to look at. An overall very good experience.

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bbrauss, Manager at Extended Stay America - Fort Worth - Fossil Creek, responded to this review
14 November 2012

Thank you so very much for your nice review of our property! Friendliness of both guests and their pets is something we strive for, and whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that.... More

San Antonio, Texas
Top Contributor
117 reviews 117 reviews
52 hotel reviews
Reviews in 58 cities Reviews in 58 cities
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed 14 May 2012

My husband and I stayed here in April 2012 while we were in Ft. Worth for a fun weekend away. We originally had a reservation at the Motel 6, but on the way through the mess of construction around I-35, my husband suggested we play "Hotwire Roulette". I ended up booking this hotel for two nights. Getting to the hotel... More

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Management response:
11 July 2012

Thank you for the review. Unfortunately, the construction is out of our control but we can definitely relate to the inconvenience it creates. We appreciate all feedback and with the help of your suggestions, we can continue to improve the overall guest experience. Please do keep us in mind should your travels bring you back to the area. We look... More

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Additional Information about Extended Stay America - Fort Worth - Fossil Creek

Also Known As:
Extended Stay Fort Worth
Fort Worth Extended Stay
Extended Stay America - Fort Worth - Fossil Creek Texas
Address: 3261 NE Loop 820, Fort Worth, TX 76137 (Formerly Extended Stay Deluxe - Fort Worth - Fossil Creek)
Region: United States > Texas > Fort Worth
Amenities:
Fitness Centre Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 100 hotels in Fort Worth
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Fort Worth - Fossil Creek
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