This is the worse hotel we have ever styed in. The kitchen was dirty and inadequate. The fridge was so loud we could hardly sleep, the bathroom was so worn the cranes leaked all the time. From the aircondition we noticed ants, and twice we had to kill some cockroaches.....disgusting. When we booked the hotel we asked if the double... More

Good value for money and very homely. The location is right close to the Galleria and the other high class hotels.The hotel is ideal for a business trip to Houston. The wifi works perfectly, the rooms are clean but you will miss on the staff as they are virtually invisible. I have been staying at this hotel every April/May when... More

The hotel is the perfect area of uptown, but the facility can use some serious updating. The carpet is nasty and smells old. I have experienced no hot water 2 days in a row, my co-worker had bugs, and now items have been stolen from the room.

the bad: after reserving a non-smoking room, even with a copy of my reservation as proof, they gave me a smoking room! Their explanation was that they must have overbooked their nonsmoking room. They charge for fax services. There was an annoying noise from the bathroom that we coulndt find the source. My bedside lamp was broken. NO HAIRDRYER! The... More

Stayed here for a week in March for work. Pros: free wifi, coffee in the morning and Showtime. Next to CVS. Cons: non-smoky room smelled smoky, blanket had big hole (they replaced) and found gum on nightstand in middle of night (they cleaned next day). Overall what I expected.

Ive been here for 2 months and will be here for another while on business. The company I work for has me here in this hotel. In the 60 days I've been here, they have run out of hot water twice. And not for just an hour or so; try 2 days at a time. I wake up at 7am... More

Needed to stay one night at this location because of a business meeting across the street on the next morning. Knowing that I would be taking the late flight from Dallas to Houston and arriving at the hotel after 11:30pm I had my secretary to call in person to confirm my room and make a note to hold it. Extended... More

I work throughout the US and stay at many different places. This Place has the best service by far of any other place(s) I have stayed. It was nice to come back to the hotel and have a friendly smile and genuinely nice people. I seemed to run into Tiffany every night and always got a big smile and how... More

I liked the support staff they taken care of any issue that was being faced by me during my stay. Once i did not like a room due to some reason they immediatley made arrangement for me to shift to another room. I will definitely stay here again in my future visit to Houston/USA. I remember few front desk staff... More