I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you did not expect to be placed in a smoking room. This hotel is one of a handful within our Company which allows guests to smoke in most of the guest rooms. It seems this was not communicated to... More

I appreciate you taking the time to write such a great review of our hotel. It's great to hear that the room was clean and that the kitchen and recliner were great! I am also glad that we were conveniently located for your trip with restaurants and golf courses close by and that the security was visible at night. Thank... More

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay didn’t meet your expectations. I am disappointed that our bathrooms had numerous issues, bad bedding and the bad smell. In response to your feedback, I am a meeting with the manager and staff. We will be... More

Thank you for your great review of our property. I'm glad that the front desk staff was nice and that the hotel and rooms were clean and quiet. I will have the maintenance engineer shampoo the hallways and clean the stairwells. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

I received a copy of your review, and wanted to thank you for such an outstanding review of our hotel. I'm so pleased to hear that the staff was very cheerful and helpful. I am also glad to hear that you enjoyed our rooms with kitchens and sofas for guest to feel like they are at home!! Thank you again... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. We know that our guests have many lodging... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More