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Residence Inn Houston Northwest/Willowbrook

3.0 of 5
7311 West Greens Road, Houston, TX 77064
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Residence Inn Houston Northwest/Willowbrook
Ranked #18 of 437 hotels in Houston
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51 reviews from our community

    Trip type
Traveller rating
    34
    12
    3
    2
    0
Date Rating
New York City, New York
1 review
5 of 5 stars Reviewed 19 April 2013

I was detailed to Houston for 90 days for a work related detail.  I stayed at this hotel and was made to feel like I was at home.  The staff were all polite and courteous.  They knew my name and always greeted me in a welcoming manner.  It was always refreshing to come back from a day at work and... More

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Pittsburgh, Pennsylvania
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 9 April 2013 via mobile

What a pleasant surprise to actually be treated as a welcome guest from the moment of check in to check out. The reception staff were outstanding and made every effort to make my short stay pleasant. Location was great, mall, food, full gym.. I will be going back.

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See 2 more reviews by Rob A for Houston
Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 March 2013

My family had a flood in our home. Our insurance company placed us in the Residence Inn Willowbrook when we first arrived we were amazed at the greeting, we received homemaide cookies from a staff member as soon as we arrived. Our room was amazing clean and beautiful 2 bedroom 2 bathroom with a livingroom and a full kitchen. It... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
2 April 2013

Thank you so much Mrs. Bolden!! Your family was such a pleasure to have at our hotel and we truly miss you all! :) More

Fairfax, Virginia
1 review
5 of 5 stars Reviewed 22 February 2013

I am in Houston 3 days a week for an extended period of time. Believe me, business travel is not the glamorous life most would like to believe. Long hours, infrequent meals, the absence of loved ones, etc. etc., make for some long weeks. Fortunately, the management and staff at the Willowbrook Residence Inn bridge some of these gaps. Always... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
20 March 2013

Thank you so much Mr. Carlin!! We enjoy having you here every week! You brighten our days each week! :) More

Marble Falls, Texas
1 review
5 of 5 stars Reviewed 14 February 2013

We have stayed several times in the last few months. The most recent was during the Houston RV Show. We stayed 1 week. Our room was clean and comfortable. All the employees were nice and friendly. We are managers at Sunset Point RV Resort in Marble Falls, Texas, and Residence Inn Willowbrook felt like home! Thanks, Ed and Carol Robinson

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
18 February 2013

Thank You Ed and Carol!! Next time I am near Marble Falls I will come by the RV Resort! :) More

Canberra, Australia
1 review
5 of 5 stars Reviewed 31 January 2013 via mobile

I stayed here with my mum and two kids on a Houston shopping trip. The front desk staff were wonderfully friendly and helpful and we felt welcome from the moment we walked in. Great location for shopping and not far from premium outlets. We will definitely be back. Thank you.

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
18 February 2013

Thank you for the comments! More

Berlin, Germany
1 review
5 of 5 stars Reviewed 15 January 2013

Again visiting the Houston area from Berlin, Germany and returned to the Residesce Inn now for the fourth time. Again this is simply the perfect place to stay especially as a longstay and with kids. A very well run place by Martha the Manager, supported by her very friendly, helpfull and at all times guest-orientated reception staff Marisia, Julie, Brandon... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
18 February 2013

Ralph, Thank you for the great comments! Would love to see you and your family next year! More

Houston, TX
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 20 December 2012

I stay in a lot of Marriott hotels at varying price points... and the desk clerk when I checked in was the friendliest, most engaged desk clerk I've come across in a long time. It wasn't that I was particularly important - she seemed to remember everyone's name and a little bit about them and talked to them as they... More

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martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
18 February 2013

Snarky- Thank you for the great comments! More

Atlanta, Georgia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 December 2012 via mobile

This place has a great location right across from the Macy's at Willowbrook mall. It was quiet, had great service, and provided a good breakfast daily. We booked through the Marriott website and got a great deal for 3 nights. I'd definitely stay here again. Only things I'd change would be to make the in room air conditioner/heating system quieter... More

Was this review helpful? Yes 1
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
18 February 2013

Adjay30, I apologize for the issue with the AC in the room and the USA Today! Thank you for the great comments! More

San Jose, California
Top Contributor
209 reviews 209 reviews
90 hotel reviews
Reviews in 113 cities Reviews in 113 cities
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 25 October 2012

Hotel is located next to Willowbrook Mall, and there are some restaurants in walking distance (walk under the bridge to the other side of 249). The hotel checkin was easy, even though they were overbooked (may have been due to Silver status). Bananas and apples were available 24h. Breakfast buffet with good selections. Did not attend their evening meal choices... More

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See 11 more reviews by usuallyhappytravels for Houston
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
19 February 2013

Thanks for the response! See you again! More

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Additional Information about Residence Inn Houston Northwest/Willowbrook

Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Residence Inn Houston
Houston Residence Inn
Residence Inn Houston Northwest
Address: 7311 West Greens Road, Houston, TX 77064
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotels in Houston
#30 Family Hotels in Houston
Price Range: $$
Hotel Class:3 star (3*)
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