We chose this Holiday Inn Express for it's location on our drive through Houston. It is right next to the freeway and as we had a room on the back of the hotel, the noise did not bother us at all. Check in staff was very wecoming, the room was clean, and the decor very nice. The down side, our...
More
We are happy that you enjoyed most of your stay. We are sorry that there were issues with the plumbing. I will make sure that we take a closer look at that and make sure we solve this issue.
We are also sorry to hear that you would not stay with us again. We are always working on bettering our...
More
No restaurant in the evening
Hugh noise from AC
No minibar
No curtains to get room dark
Flimmering television
Not value for money
More
We are sorry to hear that your stay was not perfect. Unfortatnly like most Express’s we do not provide an on sight restaurant or an in room mini-bar. I will defiantly keep that in mind in the future if these opportunities come up for us to obtain one of these.
All our rooms have black out curtains they are located...
More
We just got back from a 2-night stay at this hotel. The check-in staff was fantastic and made sure our stay was a good one. We chose this hotel for the location, since it offered convenient access to downtown, port of Houston and the Galleria, without the inflated prices.
As at other Holiday Inn Express hotels, the breakfast is complementary....
More
Thank you for the great comments, we do work hard to keep our guest happy. I am only sorry that we could not get you in a Suite sooner to help with the sleeping arrangements.
Over all it sounds that your trip was satisfying and I am glad that you will be coming back.
We look forward to having you...
More
I spent just one night here and did not linger the next day. That being said, the rooms were clean and comfortable. The staff was very friendly and helpful. The free wireless worked great and there was a good choice for breakfast. The only negative is that the hotel is very close to the highway. It's convenient, but there was...
More
We are sad that you couldn't have stayed longer with us. I greatly appreciate the great comments on our staff's hard work. We strive to make every guest stay perfect.
It is a bit of bad luck that the city made I-10 wider. That does place us closer to the freeway then we were, although it is not as noisy...
More
Great place to stay while traveling through Houston. People are very friendly and courteous and always willing to point you in the right direction. Place is very clean and rooms are spacious. When you stay, you can enjoy the facilities from the LA FITNESS Gym accross the street at no charge. Again, great place!
More
That is what we aim for, thanks so much on the great words. There are a lot of places out there that are fixated on just getting customers. We are fixated on making friends. We are a large group of family and friends here that work hard everyday to make you feel at home.
Lots of our guest asked about...
More
Nice hotel. Pool & ht tub are same size as any other hotel . It was clean well kept! Nice breakfast with plenty to choose hot & cold! Coffee available day and night! The suites are so large, better than other hotel suites I've stayed in. Close to Memorial city mall & lots of shopping. IMAX & improv across interstate!...
More
This is a well run operation. The management team is courteous and efficient reflecting a very effective management style. Good management always starts at the top and it is apparent that this place has an excellent manager. The rooms are comfortable and always cleaned to perfection. The staff takes pride in their work and they are eager to assist the...
More
Thank You, So much on that. We want everyone to feel at home here and we continue to change and work hard. Not for the hotel but for our guest, and we continue to change so that our guest understand that everything we do is for them. I'm glad you had a great stay see you next time and we...
More
Great value for Hotel Stay...was there for a full week and was extremely pleased. Front counter staff was awesome..Room was spotless....Daily Breakfast was fresh, tasty and Free!!
Pool was very clean and access to computer and printer was invaluable!!'
Fresh baked cookies at 4:00 daily!! I travel extensively throughout the country and my first ever visit to steamy Houston was...
More
Thank You, for your comments. Yea, we kinda get lots of people hate those cookies and still they come and steal a few. We have baked cookies here for our guest everyday for the past 12 years that we have been here.
People are not all the same and we try very hard to make sure all our guest get...
More
Awesome hotel! Clean Pool and hot tub. Beds were great and no smoke or mildew. Staff was very professional and knowledgeable of roads and destinations. It is close to the Marquee on I-10 and Memorial Park. No complaints here.
- The computer needs to be reformatted in the lobby. I had trouble checking facebook and email because of all the...
More
Nice reception, nice indoor pool that my grandsons loved along with a nice continental brkft. This location happened to be very convenient for us. We were granted an early check in and that helped with our busy schedule. I left my phone charger in our room and it was promptly mailed to me. The only concern was the feeling of...
More
I am happy to hear that you had a rather pleasant experience. We try to make this experience the best that you have in Houston. Walking away with any part of your stay unsatisfactory is not a success for us. We continue to work on these issues whether it is through our cleaning processes, maintenance work, or isolated incidents. We...
More
191 Reviews
64 Reviews
222 Reviews
