Very nice hotel. I've stayed in many Courtyard's but this one is definitely a step above. Rooms and hotel are completely updated with modern colors and decor. Beds are very comfortable. Convenient to freeway, Rice Village and medical center.
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We had a very pleasant stay at this courtyard. Room was clean and the associates were friendly and helpful. I asked which cab company Ashley would recommend to get to the Toyota Center that evening and she set it all up for us. The building looked recently renovated inside and out. Very nice. Only draw back was that one of...
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Consider this hotel only if you like - no hot water; stained and ripped carpet; a toilet that clogs; rust on the shower head; soiled upholstery on fabric. Seriously, I will never stay at this location again.
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I am sorry you had a less than desireable experience at our hotel. I am glad to announce that most of the issues you wrote about are being corrected with our room renovation that is taking place at this time. The hot water issue is a concern of mine and if you could contact the hotel/myself and share what room...
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We have been coming to this hotel on a regular basis over the last 18 months while my husband is being treated at MD Anderson. Ray, Nicole, Cristine, Sharon and Cliff have adopted us. It is our home away from home and if we were family we could not get better treatment. The lobby has been upgraded in the last...
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Thank you for your kind words about our hotel and services we provide our guests.
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I stayed here on a business trip April 27-April 30. Its a nice little hotel--nothing spectacular, but the rooms were clean and the pool area was a lovely little place to sit and read. No breakfast in the morning, but there is a little place to buy snacks and food (not a restaurant, more like a counter). The gym was...
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Thank you for your comments about our property. I was surprised to read that our Bistro restaurant wasn't open for breakfast since we are open for breakfast seven days a week. Possibly you came after the breakfast period ended? Our location is in a different area nestled in between a retirement community and a water treatment plant which is good...
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I have stayed in a lot of Houston hotels, and this place is more expensive than several nicer Galleria area hotels, and does not even offer a free breakfast. The service in the overpriced "cafe" was awful and the food mediocre. Room was old and worn with carpet stains, mismatched furniture and smelled musty. I know Houston is humid but...
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I am sorry your experience at my hotel was an awful one. Our current renovation to the rooms should rectify the issues you wrote of. Courtyard brand hotels do not offer a free breakfast and we have received great comments about our food quality. I am sorry your experience with our Bistro food was mediocre. We enhance our menu selections...
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Terrible!!! Room was not clean... Staff was rude and and not attentive. Will never go back...
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I am sorry you felt the staff was rude and your room was not cleaned to your satisfaction. I ask that you contact the hotel so I can speak to you about your experience because our goal is have you leave satisfied with your stay with us.
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convenient business location and friendly staff but room had bedbugs! I was reading in bed, caught movement out of the corner of my eye, flung open the sheets and at least 10 grown bed bugs were crawling around. staff was immediate about changing rooms but I am still suffering the aftermath weeks later. there were so many they should have...
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While we did have this issue at the end of December we have eradicated the pests with a professional exterminator and we no longer have this issue present in our hotel.
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Nice modern hotel. Large rooms near shopping and groceries. Would be a great place for a family stay.
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This Courtyard did a fine job. The toilet had one minor maintenance issue, which I could live with, and reported when I left. Other than that, everything worked properly. Wireless internet worked fine, and there was an ethernet cable in the room as well.
Check-in and check-out were handled in an efficient and friendly manner. We were offered our choice...
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