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Houston Marriott Westchase

3.5 of 5
2900 Briarpark Dr., Houston, TX 77042 (Westchase)
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Houston Marriott Westchase
Ranked #122 of 437 hotels in Houston
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152 reviews from our community

    Trip type
Traveller rating
    50
    52
    36
    9
    5
Date Rating
Windsor, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 23 May 2013 NEW

First stay at this very large corporate hotel. The rooms are the standard offering of this level of U.S. hotel group. Usual amenities and geared predominantly to the corporate traveller. There is nothing in the near locality of interest, so you would have to be coming here for a specific reason. Its adjacent to a shopping area, but mostly food... More

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America
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 20 May 2013 NEW

I wish we would have continued staying at the Hilton across the street. In comparison, the Marriot was dirty, unfriendly, and the rooms a lot more dated. The room need to be vacuumed upon arrival and then my crawling son still had dirt marks on his hands, knees, and feet. Gross! I think those carpets are due to a good... More

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Perth, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 9 May 2013

Stayed here for one week during the Offshore technology conference and would recommended to the business traveller. Rooms are very comfortable...Marroitt, seem to have got this right and you can even order the mattress bed linen etc. Free Internet throughout and good selection at breakfast. Bathroom is typical of many U.S. hotels where the shower is in the bath...but the... More

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See 4 more reviews by Rossco888 for Houston
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review
13 May 2013

We could not be more pleased to hear that your recent conference and stay at the Houston Marriott Westchase was such a positive experience. It was wonderful to find out that you were so comfortable while staying with us and enjoyed our convenient location, services, amenities and staff so much. Thank you for your recommendation; we hope that we will... More

Baton Rouge, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 7 May 2013

We found this hotel less than desirable. When we arrived we wanted to upgrade to a larger room and were very happy to pay the difference. The manager told us that the hotel was fully booked by an oil company and that we couldn't upgrade. I then explained that I had been online 10 minutes earlier and there were rooms... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review
13 May 2013

We appreciate your review regarding your recent stay. Our management team takes all guest feedback seriously and we sincerely apologize for all the difficulties encountered at check in. It is clear from your review that we missed an opportunity to create the experience you had expected of us but hope that one day you will visit us again and we... More

Dallas, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 May 2013

I stayed in this hotel for three nights for business. The lobby was under construction when I was there, but it did not affect my stay regarding noise, etc. The beds were comfortable and the rooms spacious enough. The breakfast buffet was an excellent value, and comes included in some room rates. The staff with the breakfast buffet was also... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review
6 May 2013

Thank you for choosing the Houston Marriott Westchase for your recent stay in the area. Providing friendly and efficient service in addition to comfortable accommodations and great amenities are important to us and we truly appreciate your feedback. We hope that on your next trip to Houston you will allow us the pleasure of welcoming you back. More

Eureka Springs, Arkansas
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 May 2013

We stayed at the hotel for a high school reunion. The hotel was very nice. We had a very good rate for the nights of the reunion but were shocked when we asked for the rates for an extra day. I guess the price reflects the location. We were disappointed when we tried to change our reservation. The front desk... More

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See 10 more reviews by drose007 for Houston
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review
6 May 2013

We are delighted that we could provide you with comfortable accommodations and friendly service during your recent stay for the reunion. Your kind remarks are greatly appreciated; however, we would like to offer our apologies for the trouble you experienced with the hot water. The next time you are visiting the area we hope that you will allow us the... More

Dublin, Ireland
Top Contributor
133 reviews 133 reviews
105 hotel reviews
Reviews in 60 cities Reviews in 60 cities
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed 29 April 2013

I am afraid to say that this Marriott property falls well below the acceptable standard I expect from the chain. To begin with this is one hectic hotel. Throughout my two night stay the hotel lobby was jammed with functions and the design of the atrium lobby only aided in the amplifying of the noise. The constant hum and shreiks... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review
6 May 2013

It is certainly disheartening to learn that we did not make a better impression during your stay. We do regret to read that you had challenges in so many areas and that your experience fell short of your expectations. We sincerely apologize for all the difficulties encountered during your stay and hope to have the opportunity to regain your trust... More

uk
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 22 April 2013

Have recently stayed at this property, its a marked difference from any other Marriott Hotel that I have stayed in. The staff, were not particularly helpful, friendly or approachable.The only commendable staff member I came across was a room cleaning lady, who was chatty and friendly. Rooms were Ok, mine was clean, small, and the air con....well, its archaic, you... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review
29 April 2013

It is disheartening when a guest leaves our hotel and feels they did not have their expectations met nor does it reflect the high standards of customer service that we set. It is clear from your review that we missed an opportunity to create the experience you had expected of us. We do regret any inconveniences you encountered and have... More

Toronto
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 21 April 2013

Arrived at 10pm, upgraded to suite. Had 8 place dining table in room.King bed in large bedroom. Bathroom on the small side. Furnishings are a bit dated but clean and functioning. Hotel was full and breakfast buffet therefore had lineup. Excellent stay-for-breakfast rate. Check if available when booking and staying over a Saturday night. Would stay again when in area.

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review
22 April 2013

Our guests’ experience is always important to us and we are delighted to learn that you enjoyed your stay at the Houston Marriott Westchase. Thank you for taking the time to post your review; we hope to welcome you back soon. More

San Francisco, California
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 17 April 2013

I've stayed at this Marriott a few times. The atrium area is beautiful, the hotel is quiet, the staff is very friendly and the location is great. It's tucked away in a relatively busy part of Houston with many restaurants close by. There are some areas for improvement, though. During one stay, the shower didn't drain and the air conditioning... More

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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review
22 April 2013

While we are so glad to know you enjoyed the friendliness of our staff and our convenient location, it is certainly disappointing to learn that you were not as happy with the decor. We would like to take this opportunity to let you know that our hotel is currently going through renovations and hope that the next time you stay... More

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Additional Information about Houston Marriott Westchase

Also Known As:
Houston Marriott Westchase Hotel
Houston Marriott Westchase Hotel Houston
Marriott Houston
Houston Marriott
Address: 2900 Briarpark Dr., Houston, TX 77042
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#83 Business Hotels in Houston
Price Range: $
Hotel Class:3.5 star (3.5*)
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