This would be a good hotel to stay in for a long stay at the hospital. The have a microwave and stove and dishes. Only a mini fridge though. Rooms are decent, internet is decent. Service is OK. The bartender wasn't particularly friendly. The food prices aren't great but not rediculous. I had a burger which was pretty tasty. I...
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Thank you for your review and we appreciate your feedback. If you are traveling back and require a larger kitchen please know that we also offer Deluxe Suites and Two Bedroom Suites that feature full size kitchens. We would be interested in finding out more on your experience in our restaurant/lounge, service is an area we pride ourselves on and...
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I am staying at the hotel as I write this. Being a little bored, I decided to see what Trip Advisor was saying about this hotel. I'm thinking this old Holiday Inn is a little stale and I am shocked to read all of the glowing reviews. I can't point to any glaring flaws but I just don't see what...
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Thank you for your review. We appreciate your feedback and would definitely like to speak with you further on your observations of the hotel. You can email me at Michelle.Hosey@ihg.com. We do have a great location and team but definitely want our guests to enjoy the physical property as well.
With Hospitality,
Michelle Hosey
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We are Americans who live overseas and travel very frequently for both work and vacations. (about 60 nights a year between vacations and work spent in hotels). We generally stay at Starwood and Hilton properties but chose this hotel based on is proximity to MD Anderson and the size of the 2 bedroom suites.
Pros: Very friendly staff- the couple...
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Thank you for your review! We are glad to you were able to take advantage of all the amenities our two bedroom suites have to offer. The restaurant staff is one of our greatest assests as well as our Front office team. You are right that our location is one of the best when traveling into the Texas Medical Center...
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This was a venue hotel for an event we were attending over the week-end. The location was chosen because of its location. The building and decor seem tired and old. The rooms were clean and spacious (with full kitchen) but were in dire need of updating. A few small things just bump this rating to average. We had 2 people...
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Thank you for your review, We truly appreciate your comments. If you are open to providing some additional information please contact me via email Michelle.Hosey@ihg.com.
You are correct that you should have the sufficient number of towels available in your room upon check in. We shared with our Housekeeping team and explained the importance of providing our guests with the...
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We've been coming to Houston, to the M. D. Anderson cancer hospital from Alabama every 2 months for almost a year now. We stayed elsewhere several times and were never completely satisfied. We tried out the Holiday Inn and Suites about 4 months ago. We will be arriving there tomorrow for our third stay with them. It is far and...
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Thank you for your review! We truly appreciate your comments and are so glad that you consider our hotel your home away from home. You are absolutely right that our suites have plenty of room and employees are the best in the industry! We look forward to your next arrival and stop by to say Hello!
With Hospitality,
Michelle Hosey
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I have had the good fortune of traveling to 29 countries on 4 different continents. At no point have I ever encountered such wonderful hospitality. There is a lady named Maria that works in the hotel restaurant. She is by far the kindest, most gentle soul I have ever met. My father is receiving treatment for cancer in Houston. She...
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Thank you for your review! You did a great job in writing about how great of an asset Maria is to our hotel. We shared your comment with our entire staff to show what an impression Maria leaves with our guests. Maria is a shining example and we agree that we are very lucky to have her as our employee....
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I was in town to visit my brother who is having treatment at MD Anderson. The location was great and the room was very comfortable and spacious. This hotel is perfect if you need to stay for an extended period of time. They have a kitchen with a full size frig, microwave and stove. Perfect for a long stay. Everyone...
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Thank you very much for your review. We truly appreciate your feedback. You are absolutely right that if you are here for an extended amount of time we have suites that are perfect for long term stays. Our kitchens definitely are an advantage for most of our guests.
We look forward to your next arrival!
With Hospitality,
Michelle Hosey
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My husband and I stayed with our 2 grandchildren the week of Thanksgiving. The hotel personnel were very knowable and extremely helpful. From the moment we entered the lobby we were given assistance. The room was very clean and large enough for the four of us. The location was great since it was near the museums and zoo. It was...
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Thank you for your review. We are so glad you enjoyed your stay and were able to take advantage of our location. Our staff is great in knowing what our area has to offer our guests and always willing to give that extra attention to your needs.
We look forward to your next arrival!
With Hospitality,
Michelle Hosey
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I stayed here one night while visiting a relative who is going to Rice University. Location was convenient to Rice, and if you had to stay for any of the hospitals, the location can't be beat. I thought the room was a little dingy, and the beds were in need of replacement. Not what I normally expect from this chain....
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Thank you for your review and being a member a loyal member to the IHG brand using your Priority Club Rewards. You are correct that our location is great for anyone visiting the Texas Medical Center, Rice University and Reliant Park/Museum District areas. We recently went under the new branding for Holiday Inn and had bedding items replaced at the...
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I came to Houston for my brother's arterial bypass surgery. Not sure of the hotels in the area, I booked reservations with the Holiday Inn - Medical Center, because their accomodations are normally very pleasant. Arriving before check in time, the hotel stored my luggage which gave me the freedom to visit my brother before his pending surgery. Being rushed,I...
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Thank you for your review! Our General Manager sets a great example for our staff in making sure that our guests receive great service while staying with us. We understand that any extra effort our staff provides to guests can make a huge difference.
With Hospitality,
Michelle Hosey
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103 Reviews
