didnt receive welcome gift items that were supposed to have been placed in my room from my employer(paid for by the employer). Came back to my room and had no power therefore everything in my fridge was bad, hair dryer didnt work, housekeepers continuously let the doors slam while cleaning rooms which is a nuisance to guests who are trying...
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I am sorry to hear that you had so many problems that were not resolved to your satisfaction. We make it our duty to make sure every guest leaves our hotel satisfied and this was not the case. The power issue was due to the overloading of circuits in your room but it should have been handled and communicated to...
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This hotel was old, and you could tell. The AC didn't work very well and the whole room smelled musty. They also didn't even bother to put a comforter on the bed, just one blanket. I only paid 40 through priceline and I thought it was too much. However, the staff were very friendly and helpful.
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Thank you for recognizing our friendly and helpful staff. I'm sorry to hear about the problems you encountered in the room. We are concerned about the situation and addressing those issues with our Director of Engineering. Your valuable feedback is vital to our continued success. We hope to have you as our guest again very soon!
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The hotel was over run by cheerleaders the night we were there, but they were mostly well behaved. The rooms were big and very clean. We were overall. We were happy with the quality of this hotel and we booked an advanced rate securing us a great price.
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Thank you for choosing our hotel. We are glad that you were able to enjoy your stay and find a great rate for the room. The Cheer Competition was being held at Reliant Park and it is good to hear that the cheerleaders were well behaved. We appreciate you taking a moment to share your experience and look forward to...
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In terms of location, this hotel can't be beat. My room was facing Reliant Park, and the medical center was just a few minutes away (along with related facilities). If you are visiting one of the medical facilities, they will usually call the Holiday Inn and make arrangements to give you a discounted rate (which can be substantial!). The surrounding...
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Went to the Sports Page bar twice within last couple of weeks. Was very disappointed to see the popcorn machine has been taken out. Was told it's too hard to clean. Seriously? The focus should be more on pleasing the customers, not on making an employee's job easier. Was told bowls of nuts are going to be placed on tables...
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Thank you for visiting the Sports Page Bar and providing us with valuable feedback. I apologize that your recent visits were not up to the standards. We are addressing those issues and our new Chef is reviewing new options for the Bar. I hope you will have a chance to revisit us in the future to see the efforts we...
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I have been going to this Holiday Inn for 5 years, And the staff is awesome they make feel right at home. From the front office to the bar, food, cleaning ladys.
Just complete all around.
Beds and rooms very clean
Pool clean
Shuttle service & staff is great.
Bruce B, Maggie C, George D, George W, Greta H, Susan...
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We appreciate your loyalty. I am glad that you feel at home while staying with us. Thank you for taking a moment to recognize our staff. Each enjoys providing exceptional service to our guests and thank you for being a “customer for life”. We look forward to your next visit to Houston.
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I had a nice stay at this hotel. The rooms were decent. Good shower pressure, average beds, free parking, free wifi. Prices of the hotel bar are reasonable and they have a pretty good happy hour but the service wasnt great. For a three star hotel I would much rather stay at a courtyard marriott, but I would stay here...
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Thank you for choosing our hotel for your travel. We are glad that you were able to join us for happy hour in the Sports Page Bar. Your candid comment is vital and allows us to address the issue. We are reviewing the standards with the staff and appreciate another opportunity to welcome you back.
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Stayed at hotel for 10 days while was visiting a family member in TIIR. Courtesy bus runs to the medical district every hour (on the half hour) & the drivers are very friendly and accommodating. Rooms are spacious and housekeeping is excellent. Recommend this hotel
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Thank you for your review and mentioning the great service provided by our staff. Our shuttle service is definitely an advantage for our guests visiting the Texas Medical Center. We appreciate your recommendation and look forward to your next visit.
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Hesitant to stay here after reading some of the reviews, but I got a good rate so I decided to give it a try. Am so glad I did. The updated room was lovely. I appreciated having a choice of pillows (firm vs soft). My bathrooms was not spacious, but it was clean and well equipped including a coffee maker...
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Thank you for the review. We are grateful that you gave us an opportunity and were able to experience an amazing stay at our hotel. It is good to hear that you enjoyed our amenities and recognized the upgrades in the guest rooms. We are the only hotel with a private access gate to Reliant Stadium/Astrodome. Our shuttle service provides...
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Stayed here one night with family prior to bowl game in December. The best thing this hotel has going for it is being at the north end of Reliant Stadium's parking lot. There is a gate connecting the hotel property with the lot - don't even have to cross a street.
The room was clean and beds were comfortable, it's...
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100 Reviews
