Absolutely Disgusting. You could not pay me to stay here again.
-We had prepaid for a king bed room and didn't get it for our first night, had to move rooms the next morning.
- Disgusting stains on the headboard, bathroom had dirt and hair all over it, black stuff bubbling up from the drains, splatters all over every piece...
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Room was comfortable. Property is large and has a variety of additional features. Pool, workout room, bar/grill and breakfast area.
Bar and grill is very spacious and has a large menu. Plenty of places to sit to watch sporting events or visit with your group.
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Good hotel, good atmosphere, good rooms, good room service.....but the front desk was bad. Nobody had any hustle in them. Good luck finding a cab, good luck asking for a restaraunt, and good luck having people go out of there way for you. I always tip very well, but nobody there seemed to want my money.
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We didn't arrive until early in the AM totally exhausted but we still received warm chocolate chip cookies and fresh apples. That alone made the visit very nice.
The rooms are standard for this price range but offer huge plush towels and a shower with plenty of water pressure.
The pool area is actually more of a resort with palm...
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We appreciate you taking the time to share your experience from your recent stay. Glad that you found our service and amenities to your satisfaction. The outdoor garden is truly relaxing and unique for an airport hotel and the chocolate chip cookies are a great treat – glad you enjoyed them. The next time you are in the Houston area...
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I stay at this hotel twice a year for business. I love it's close proximity to the airport, and the staff is absolutely amazing here. I never feel the need to complain about my stay, mainly because the staff and service make me forget about any negative experience. This time was different. The staff was still just as wonderful, but...
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Thank you for choosing to stay with Doubletree we appreciate your loyalty. Your positive comments and feedback are valuable – we pride ourselves on providing great customer service – so thank you! I apologize that we did not meet up to your satisfaction in the quality of the guest rooms.
Would appreciate if you can contact me directly at Patti.Patenaude@hilton.com...
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Warm and friendly staff; great accommodations; delicious cookies at check-in!
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Thank you for being our guest and giving us a review. Look forward to your next stay.
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Very convenient for air and ground travelers with a shuttle to the airport and free parking for those with a car. There are a limited number of restaurant and bars within walking distance of you want to use them. The Hotel is kept in excellent condition and the staff is exceptional.
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Thank you for staying with us and taking the time to provide a review. Glad the location and shuttle was of service to you. On behalf of the staff, thank you for the compliments. We do hope the next time you are in the Houston area that you would be our guest once again.
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The hotel was close to the airport and close to the location of my meetings. I was very happy to be able to order late room service when my evening meeting went much longer than anticipated. Because I did not rent a car during my trip as my meetings were in walking distance, I did not have the option to...
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Wonderful to hear about your great experience at the hotel. Thank you for staying with us and being our guest. As you travel often, in case you are not already a member, you may want to sign up for Hilton HHonors program.
We strive for exceptional customer service, glad to hear that our staff took good care of you during...
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Was lucky to be in contact with Manager Barbara Rose. The hotel was sold out and my boss really wanted to stay there. She went above and beyond and was just a joy to speak to. Wish EVERY hotel had a manager that was so helpful and cheerful as Barabara Rose. There is alot more that went into this and...
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So glad that your boss was happy and that we were able to accommodate him and all of your needs. I have shared your praise and compliments with Barbara, she is a valuable asset to our team and we take pride in our entire staff – Thank you! Let us know if we can ever help you with anything and...
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Hilton hotels are the best. Never had a problem at any Hilton brand hotel. Great room with updated features. Def worth the price
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Thank you for staying with us and for being our guest. We are proud to be a part of the Hilton family. We hope to see you again on your next visit to Houston. Happy Travels!
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