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All 425 Houston hotels »

Westin Galleria Houston Hotel

4.0 of 5
5060 West Alabama Street, Houston, TX 77056
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Ranked #44 of 425 hotels in Houston
4.0 of 5 stars 226 Reviews
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226 reviews from our community

What travellers say about this hotel
  • Room service(10)
  • Valet parking(6)
  • Very nice(6)
  • Daily grill(6)
  • Shopping mall(4)
  • Front desk staff(3)
  • Great location(3)
  • Starwood member(3)
Traveller rating
    86
    47
    45
    31
    17
Only show reviews for Family (30) | Couples (33) | Business (117)
Date Rating
ChiFT
London
Senior Contributor
34 reviews
13 helpful votes
5 of 5 stars Reviewed 11 February 2012 NEW

If you like shopping, this is the place to stay. It is on top of the Galleria Shopping Centre - the entrance to the mall is just 10 yards from the hotels elevators. It is a very upscale shopping centre too with the like of Macys, Nordstrom, Saks, Abercrombie + fitch, Hollister, Gap, Aldo, Apple, Sony, Gucci, Burberry, etc etc... More

Was this review helpful? Yes
Danny Ruiz, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
14 February 2012

ChiFT, we truly appreciate you taking a moment to share your story with us on TripAdvisor! We are so happy you enjoyed our amazing service, location, room accommodations, heavenly bed and restaurant. Thanks again for your insightful review and we look forward to your return for another excellent experience. Be Well, Danny More

Geogrrl
Lagos, Nigeria
Senior Contributor
22 reviews
7 helpful votes
4 of 5 stars Reviewed 2 February 2012

WHen I am in Houston on business, I like to stay at the Galleria. The Westin Galleria is right in the mall so it is easy to grab a quick meal at the food court or if you have more time you can try any of the nice restaurants in the mall. I usually have limited time for shopping (I... More

Was this review helpful? Yes
Danny Ruiz, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
9 February 2012

Geogrrl, Thank you so much for taking a moment to share your experience with us on TripAdvisor! It’s really nice to know you enjoyed our amazing hotel & location and we are glad you had a great overall experience while being our guest. We truly appreciate your insightful review and we look forward in welcoming you back as our guest... More

MkBibble
College Station, Texas
Contributor
14 reviews
7 helpful votes
4 of 5 stars Reviewed 31 January 2012

Pugwash73, if my girls knew that you called it a pageant, they would have a fit. ;-) It was actually a dance convention; those were little dancers… We have stayed here the last three years for this convention. As others have mentioned, the hotel is great, but they DO get overwhelmed at times. When we arrived on Friday, we had... More

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Danny Ruiz, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
9 February 2012

Dear MkBibble, Thanks for the four star review of our hotel, the Westin Galleria, Houston. We are glad you were able to join us for the “Jump- Break the Floor” Dance Convention being held in our hotel. We appreciate your loyalty and it’s great to hear most of your experiences have been great, however, please accept my sincere apologies for... More

lucilove
Reading, United Kingdom
Contributor
16 reviews
9 helpful votes
4 of 5 stars Reviewed 30 January 2012

.... what more can you ask for?! I have always had great service at the Westin Galleria so I am really sad that they aren't on my firm's preferred list anymore. I would choose to stay for pleasure thought just because of the location. More

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Danny Ruiz, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
13 February 2012

Lucilove, Thank you for sharing your experience with us on TripAdvisor! Our location is truly one of a kind and we are glad you enjoyed the very close proximity our hotel has to hundreds of stores. Thanks again for the nice review and we hope you return soon! Be Well, Danny More

keb1234
Auburn, Alabama
Top Contributor
56 reviews
30 helpful votes
4 of 5 stars Reviewed 23 January 2012

I stayed here for four nights while working in the area - I was there at the same time of the pageant girls that the reviewer below described but they must not have been on my floor because they didn't bother me. The rooms are fairly large and modern - I especially liked that the work desk was large enough... More

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Danny Ruiz, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
14 February 2012

Keb1234, thank you so much for the review and for choosing to stay at our hotel, the Westin Galleria, Houston! It’s great to hear you enjoyed our large & spacious room accommodations and work area as well as our newly transformed Westin workout room. I would also like to offer my apologies for any inconveniences you experienced with parking and... More

Pugwash73
Singapore, Singapore
Senior Contributor
29 reviews
10 helpful votes
3 of 5 stars Reviewed 16 January 2012

I arrived at the Galleria after a 24 hour flight from Singapore. Whilst the room in general is a typical good standard Westin Hotel with a nice bed and is clean which is always a good thing. The thing I wasn't prepared for was the large number of teenage girls that were apparently using the hotel for some sort of... More

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Danny Ruiz, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
19 January 2012

Dear Pugwash73, We are sincerely sorry your recent experience in our hotel was less than perfect. At Westin, we always strive to offer the most insightful & relaxing experience possible and we deeply regret not living up to these commitments on this occasion. We completely understand your views and frustrations regarding the issues you noted in your review and we... More

Banrist
Chennai
Senior Contributor
25 reviews
6 helpful votes
3 of 5 stars Reviewed 16 January 2012

Very few things in the US of A are ever small, and the Westin Galleria – Houston is no exception. As Houston is huge, the Westin had little choice. We were a 6 member family making the trip so we took 2 adjoining rooms with communicating doors. Opulent and tacky in almost equal measure, the hotel left me somewhat bemused.... More

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WesDallas
Dallas, Texas
Contributor
13 reviews
4 helpful votes
3 of 5 stars Reviewed 10 January 2012

This is one of two Westins that are part of the Houston Galleria. If you are going to be shopping, this hotel is a must. If you are in town for business and looking for a starwood property, this will do. The rooms were probably last updated 5-7 years ago and are large. My bullets: * large room * Plastic... More

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katautfest
Kingwood, Texas
Reviewer
4 reviews
3 helpful votes
5 of 5 stars Reviewed 7 January 2012

My company had a Christmas celebration at the Westin Galleria, I decided it would be great fun to stay at the hotel and make a bigger celebration out of it. What a pleasure to deal with the person making our reservations, he set the tone for the visit. When we pulled up to check-in, the valet parking attendants were courteous... More

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Danny Ruiz, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
9 January 2012

Katautfest, Thank you so much for the five star rating of our hotel, the Westin Galleria, Houston! We truly appreciate your insightful review and it’s very kind of you to recognize our reservations, front office and valet teams for their exceptional service. We are delighted to know you really enjoyed your experience with us and we hope you return soon... More

Jackie C
Houston, Texas
1 review
5 of 5 stars Reviewed 6 January 2012

Attended a conference and everything was amazing. The food was delicious and service was first class. The location was also very convenient! More

Was this review helpful? Yes
Danny Ruiz, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
9 January 2012

Jackie C. Thank you for taking a moment to share your story with us on TripAdvisor! We are delighted to know you enjoyed our service, food and convenient location. Again, thanks for the nice review and we look forward to your return! Be Well, Danny More

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Westin Galleria Houston Hotel Also Known As

  • Westin Houston
  • Houston Westin
Address: 5060 West Alabama Street, Houston, TX 77056

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Westin Galleria Houston Hotel
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