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Westin Galleria Houston Hotel

4.0 of 5
5060 West Alabama Street, Houston, TX 77056 (Great Uptown)
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Westin Galleria Houston Hotel
Ranked #74 of 437 hotels in Houston
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371 reviews from our community

Traveller rating
    128
    103
    81
    38
    21
See reviews for
Families
53
 
Couples
52
 
Solo
31
 
Business
194
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Wausau
Top Contributor
119 reviews 119 reviews
27 hotel reviews
Reviews in 45 cities Reviews in 45 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

Be aware that its not all inclusive. They charge to use the business center and parking too. That was about $100 more than I expected for my four night stay. Other than that it is a very good hotel with walking access to a mall and some good restaurants. We also had trouble with maid service. Did not get our... More

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See 4 more reviews by QCWilly for Houston
Marden, United Kingdom
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW via mobile

One night stopover on the way home after a fantastic Disney Cruise. Huge room with loads of room for an extra bed for our 4 year old and literally attached to the shopping centre. Brilliant. The gym is in a converted like conference room. Breakfast is in a restaurant in the shopping center. The service was poor - felt like... More

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Austin, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 13 May 2013 NEW

Good quality hotel. Can't beat the location if shopping at the galleria. Room was nice, all employees encountered were professional and personable. There was more than ample free, self parking. The price of breakfast was a little absurd for a hotel of any star rating. I was in a room right next to the elevators, but it wasn't loud enough... More

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Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 7 May 2013

Stayed here with family to watch nephew in a swim competition. The room was very nice and our request for a roll out bed was quickly & pleasantly accommodated. There are so many things to do and a variety of really good restaurants right there in the mall.....so many shops, so little time. Everything was so convenient, from parking to... More

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Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
11 May 2013

Greetings, Thank you for providing us with your recent feedback! We are thrilled you enjoyed your stay and we hope that your nephew’s competition went well for him. We greatly appreciate all of the warm comments regarding our area of Houston. You are correct in that there is a wide variety of attractions and restaurants within the area and we... More

McAllen, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 7 May 2013 via mobile

Have been staying at this hotel for this past year and is a great hotel. You actually stay inside the galleria mall and can go shopping all day. Rooms are clean and the beds are great. Don't think twice and reserve this wonderful hotel.

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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 May 2013

I flew in from Chicago with my brother to see family in the burbs. Hotel is extremely convenient with the car rental on site. The Galleria was awesome, the hotel is connected to it,though I didn't have much time to shop. The mall has plenty of restaurants no matter what your budget is, but they are mostly chains you may... More

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See 2 more reviews by Chimille for Houston
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
17 May 2013

Greetings Chimille, We are thrilled to hear that you enjoyed your stay and certainly appreciate you taking the time to share these warm comments with us. I am glad that we were able to offer you directions within our area and we hope that you enjoyed your dining experiences in the Houston Galleria area. We look forward to having you... More

Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 May 2013

The hotel is right inside the shopping mall. I am a SPG Platinum member. I got upgraded to a hi floor room only and not a suite. There is no lounge. I was offered points or continental breakfast. I'll probably get more if I stay at another Starwood property. AS a platinum member, I have to pay for internet. I... More

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Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review
11 May 2013

Greetings Tom Y, Thank you for taking time out of your schedule to share your experience with us. It is unfortunate that you found our location to be below your expectations regarding the benefits a Platinum Starwood Preferred Guest receives. If at all possible, please contact us at wecare@westin.com. As a Platinum guest, your Wi-Fi should have been complimentary and... More

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Phoenix, AZ
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 29 April 2013

The hotel was very enjoyable. This was a business trip but due to location and other amentities it was also relaxing and invigorating. The workout area is very well organized and the fruit in the am is a bonus. Rooms are quiet, (mine was right by the elevator and I heard nothing) and very comfortable. Worth the price and location... More

Was this review helpful? Yes 1
El Campo, Texas
2 reviews
5 of 5 stars Reviewed 29 April 2013

Our stay at the Westin Galleria in Houston was wonderful! Our check-in was handled efficiently and by very friendly people! The valet drivers and bellboy were great, too! The room was spacious and very nice!

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Long Island, NY
1 review
5 of 5 stars Reviewed 27 April 2013

Was in Houston on business. Hotel and service was great! Great location, great price. connected to the mall, but you would never know it. Had a treadmill and workout equipment in my room (dumbells) in my room! Front desk and conceriege were very helpful. Would stay again.

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Hotel Summarization (Beta)

What travellers say

  • Very nice(20)
  • Room service(18)
  • Daily grill(17)
  • Valet parking(13)
  • Business center(5)
  • Shopping mall(5)
  • Heavenly beds(5)
  • Front desk staff(5)
  • Only problem(4)
  • Great Place(3)

Additional Information about Westin Galleria Houston Hotel

Address: 5060 West Alabama Street, Houston, TX 77056
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotels in Houston
#59 Business Hotels in Houston
#79 Family Hotels in Houston
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 
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Also Known As:
Westin Houston
Houston Westin

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Westin Galleria Houston Hotel
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