WE stayed on a Thursday evening with 3 kids. The lobby was fun but the desk staff is only one person and when we needed a new remote for our room, we were told to come get it because there was no one to watch the desk. The beds were nice but there was very little walking room. The internet...
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The hotel is well designed with efficient use of space. The bed was comfortable and room well appointed. I really like the desk lights as they make it so much easier to work. The heating was inconsistent, so hard to keep the room at a comfortable temperature. The only other comment about the room is that the desk chair adjustments...
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Thank you very much for your feed back. As always, we love to hear about areas of success and also areas where we can improve. Both Steven and Arnold have been made aware that you were pleased with the level of service that they provided. Assitionally, we will take a look at and revaluate our food and beverage operation to...
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I stayed overnight at the Aloft in Las Colinas. I travel alot for my job, probably over 100 nights/year and tried the Aloft for the first time on my recent visit to Dallas. What a great experience. The room was very comfortable and larger than I expected. There is a great set up for the desk where you can spread...
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This hotel has a lot of potential. The product quality is great, however I felt like no one really cared. I get that it's select service so I wasn't expecting the world but I did expect for Starwood employees to go above and beyond. When we asked for tape they couldn't find any... Really? The door to the fitness center...
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Thank you for choosing to take a moment and share your recent experience with us, you are correct when you say we "can do better" than the situation you described. I do apologize for any substandard service you received, this is certainly not the norm for us. Rest assured I will be sharing your feedback with our entire team as...
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I started staying at the aloft in las colinas in November for business and have enjoyed every minute of it. I was given a queen accessible room, which is their biggest room, I wasn't to fond of it to begin with. Being a business traveler the long desk really help organize my work.
All in all the desk staff was...
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We are honored that you chose to make us your home away from home! DeeDee, Steven and the rest of the Team will really enjoy reading your review! Thank you for giving us the opportunity to meet your needs while in town, we hope you will come back and see us soon!
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Great place to stay as always. Staff is helpful and it is a great locale. Thanks again.
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Sergio will very much appreciate your compliment, thank you for taking a moment to recognize him! Please come see us again soon!
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my husband and I stay here about once a month for what we like to call our mini vacations. And we have always left very happy. the rooms are very modern and contemporary not everyone's style but we love them. the over all staff are welcoming and full of knowledge on where to get the best food in the area....
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Wow! Thank you for spreading the word about your experiences with us, we are happy to be a part of your mini vacations! Please let us know if there is ever anything we can do to make your time away even more enjoyable!
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I booked my room at the Aloft Las Colinas in Irving, TX through hotels.com for 3 nights starting 12/12/11. I was traveling to Dallas for work, as my company has a site there and I, along with many other individuals from my company, frequently visit there. I arrived late in the evening on 12/12 and as I was checking in,...
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I thought I would take a moment to thank you for bringing this matter to my attention. It was a pleasure speaking with you and I certainly hope I have resolved the situation to your satisfaction. Please feel free to contact me at any time if I may be of further assistance.
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Unbelievable. I arrived at 10 pm looking forward to a good sleep before some meetings the next day but was told by the rude person at the front desk that they didn't have my confirmation on file. Despite having a confirmation number they had no room for me and did not even offer to help (help find a room somewhere...
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I am very sorry to hear about your brief experience with us, totally unacceptable. I apologize for the inconvenience we caused you during your time in Las Colinas. Please feel free to contact me directly if you would like to discuss this further, I would certainly welcome the opportunity to speak with you.
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Great location if you need to be near the airport, consistent and great service.
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Thanks so much for staying with us and sharing your experience with the traveling public! I will be sure to share your positive review with our Talent, they really appreciate being recognized! We will see you soon!
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