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BEST WESTERN PLUS Palms Hotel & Suites

2.0 of 5
6015 45th Street, Lubbock, TX 79407-3705
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BEST WESTERN PLUS Palms Hotel & Suites
Ranked #35 of 53 hotels in Lubbock
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46 reviews from our community

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Date Rating
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 May 2013

Lately, Best Western has been on a promotional blitz - and no wonder. From the highway, this place looks like a good choice for an overnight stay - it is not. The pot-hole ridden parking lot should have been an indication of what to expect inside. First: The inattentive and uninterested front desk clerk; he was not rude but it... More

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See 9 more reviews by Si3Austin for Lubbock
Clovis, New Mexico
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 29 April 2013

Best Western used to be one of the nicest places to stay, well, not any more. I could have had a better stay for the price at Hotel "6"! Start with check in, we waited until 3:40 to attempt to check in (check is was 3:00). The room wasn't ready, I was told it was because, "...we were full up... More

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2 of 5 stars Reviewed 26 April 2013

Room carpet was dirty, refrigerator was missing, and large crack between door and door jam. Asked for a four hour extended stay because of late doctor appointment and they charged us for another full day even when we offered to pay something extra. Have stayed there a couple of years ago -- and the hotel has gone down hill very... More

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Brownwood, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 22 April 2013

It is evident that this hotel is under poor management. Everywhere you look, there are smudges on walls and floors and dirt/dust at carpet edge and corners. Room had not been cleaned upon check-in. Used towel hanging on restroom door, toilet dirty, only one washcloth with holes, no tissue, floor dirty, faucet/vanity dirty, refrigerator was broken, carpet bulging, torn and... More

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Broken Arrow, Oklahoma
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 21 April 2013

The corridor and guest room floors were dusty with a gray buildup along the walls, and steaks of dirty buildup were in the toilets. The staff moved me to another otherwise nice suite, but it was not cleaner. Enough said. Too bad, as the facilities otherwise could have been decent.

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Roswell, New Mexico
2 reviews
2 of 5 stars Reviewed 16 April 2013

The parking lot is in terrible shape!!!! Monster potholes and disrepair!! The floors in the lobby and the room look like they never get vacuumed. The beds (two Queens) were just thrown together, my 8 year old does a better job than that. The skirt looked to be at least 1 size too big for the mattresses and I don't... More

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bw_lubbock, Manager at BEST WESTERN PLUS Palms Hotel & Suites, responded to this review
17 April 2013

Thanks for all your incite we take all these reviews to train our staff better and it helps us find things that are need to be fix or replaced. We are looking at the door looks for outside and for the rooms for everyone's security. With the TV's we have our new ones coming in any day know and will... More

Tularosa, New Mexico
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 10 April 2013

Grounds are negelcted. First room I think I've Ever been that didn't have notepad and pen! Sheets on one bed (of 2 Queens) didn't appear fresh. No refregirator in room. As other reviewers mention, carpet not clean. Elevator reeked of bleach. Staff was nice. Breakfast Lady is a Jewel. Room with 2 queen beds had 4 towels, 2 handtowels and... More

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bw_lubbock, Manager at BEST WESTERN PLUS Palms Hotel & Suites, responded to this review
12 April 2013

I would like to thank you for your review. I do apologize for the problems that you had when you stayed with us. We are always happy to get feed back from our guest to help resolve the problem. With the fire alarm it was not a false alarm and I do apologize that someone told you it was a... More

Roswell, New Mexico, USA
1 review
2 of 5 stars Reviewed 5 April 2013

Our first room was dirty, we were immediately moved to a new room with no problems. Staff was very friendly and helpful. This hotel is rapidly going downhill. The toilets are stained, the carpet is dirty, there is visible dirt along the hallways and dirt trails leading out of some of the rooms. The amount of visible dirt in the... More

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Andrews, Texas, Usa
1 review
4 of 5 stars Reviewed 19 March 2013

The first room I checked into was not clean, but staff was great. They had me in a new room in no time; which was an upgrade from the original for no extra charge. Like the location of the hotel. Easy access to the highways, shopping, and eating spots.

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Review collected in partnership with Best Western

San Angelo, Texas
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 18 March 2013

The room was spacious and the beds were okay. Breakfast was minimal but way too crowded to move around. The staff that listened to our complaints were sympathetic but couldn't could only say that they would tell the manager. We were a volleyball team with multiple reservations. One family arrived at 9 p.m. and couldn't check in until 10 p.m.... More

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See 2 more reviews by Mugzy25 for Lubbock
bw_lubbock, General Manager at BEST WESTERN PLUS Palms Hotel & Suites, responded to this review
19 March 2013

I do apologize for everything with spring break we had been very busy and with the amount of Kids swimming in the pool and people requesting extra towels we had gone through over 400 towels in one night and those are extra towels. We apologized to several guest and made it up to them with late check out with other... More

 
 
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Additional Information about BEST WESTERN PLUS Palms Hotel & Suites

Also Known As:
Best Western Plus Palms Hotel Lubbock
Best Western Plus Palms Hotel And Suites
Best Western Plus Palms Hotel
Best Western Palms Hotel
Best Western Lubbock
Lubbock Best Western
Address: 6015 45th Street, Lubbock, TX 79407-3705
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 53 hotels in Lubbock
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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BEST WESTERN PLUS Palms Hotel & Suites
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