Even though things happened (light bulb burned out, non-functioning ice machine), staff were willing and able to rectify problems and offer solutions. They could have passed the blame to someone else or pleaded ignorance but neither staff member did this. They found what the problem was and resolved it in a timely and friendly manner.

We checked in in the middle of the Pinapple Express that was battering BC and boy was it wet! But the lobby has a covered porch area meaning that you do not get soaked to the bone getting your luggage! We had booked on line approximatley 30 minutes before arrival and we had seen that a few people were dissapointed... More

Just stayed at this Ramada property in Pitt Meadows. I was there for business. I was given a wonderful newly renovated room on the third floor. The lady at the front desk told me that the whole 3rd floor was newly renovated and the property was under NEW ownership. The outside even looked better from what I remember. Getting back... More

My partner and I stayed in this hotel recently and found the beds to be horribly soft. I had to get creative with pillow arrangements to keep from sliding into the middle of the bed, and have had a sore back for a few days now from the nasty hotel beds. For reference, I've stayed in many other hotels and... More