Very worried after reading the reviews but hotel was far better than I expected. Paid about £495 for 8 nights including flight and transfer for 2 adults in late September into early October. On arrival room not ready. Reception staff told us that we could either wait for a nice room with a pool and sea view or have another... More

was transferred here by previous hotel only spent 8 hours here and that was long enough .looked ok till you walk to pool area dirty covered in sand cramped pool area and staff didn't understand yorksha English .so its got a private beach but its at a bottom of a hill few shops but charge more than on sea front... More

just back from 1 wk(11th-18th sept 2012) at this hotel, rooms clean and cleaned daily,staff not friendly or helpful they don,t even crack a smile,,food is good but very evening veg is always cold, chips daily including for breakfast...no entertainment in wk, only over wkend and that lasted all of 40mins at 10pm,, no music around pool or in bar,pool... More

hotel good, food ok, location good, staff RUDE!!! Great holiday only for the staff...........they are so rude im still in shock. Is it because of pay cuts, over worked, end of season blues or the Russian influence? Only the hotel management can answer that but they must surely see these reviews and take action before the hotel is shut because... More

The hotel is well sited beside the small sandy cove leading to a good size pool and hotel. The only bar was the pool bar with only one waiter at any time. Rooms were clean and spacious and well serviced. We were on first floor and that saved us from long waits for a lift. Reception staff were not rude... More

After reading some of the reviews it was with some trepidation that we looked ahead to our holiday at the Best Cap Salou, which we had booked as a package with Thomas Cook. So how was it for us? We had a family room on the first floor with a terrace. The room and en-suite were clean and tidy on... More

reception staff were rude, our bathroom smelt of drains although they sent someone up to sort it out it just made it worse. We were told we'd be given an apology from the manger NEVER recieved one. Food was okay. Pool area was nice. Came back from a trip and found a card in the slot you put your key... More

This Hotel is ok if u r RUSSIAN,will never b back again.Staff did not want 2 know because they did not understand 1 word u where saying.No fridge or kettles,air condition broken and wee had 2 wait 12 hours until it was fixed,and having a child at 2 year old,I was not happy bout it.Arrived on the sunday and didn't... More

Had a great time and for the money hotel was OK. It is definitely a Spanish 3 Star. Had a bit of a used feel to everything but generally clean and well presented. It seemed to have a lot of rooms for the size of the plot it is on and this leads to a feeling of heavy crowding around... More