Had a great week at this hotel. Have been to Gran Canaria a number of times before, but this is one of the best hotels I've been in at Playa Del Ingles. Stayed for a week with two friends. There seems to be a real sense of effort and pride in delivering a good service in this hotel. This goes... More

This hotel is perfectly located within minutes from the Yumbo Centre . We stayed on a bed and breakfast basis, however other guests praised the quality and variety of the food offered within the all inclusive option which had been described as full board with drinks, which i hasten to add were branded names.The hotel was exceptionally clean, the staff... More

the staff very good food great bar open till 2pm ( great ) lots of good company not too far from anything all in all a good time no snacks but hay ho some people may like more food all day but I was ok

After we booked our holiday we got very concerned by the about of negative review that started coming through. I am delighted to announce that 99% of the negative reviews that have been made are unfounded and totally ridiculous. I have stayed in four star hotels in the UK and would not get the kind so service you get in... More

Holiday booked with Thomas Cook, transfers included. Landed and transferred to the hotel with ease. On arrival to the reception, the hotel staff were very friendly, helpful and if anything a little too much to take in in such a short time. The room was clean and as requested had a pool view balcony (most rooms do). The first impression... More

First time at the Neptuno and I can't wait to be back already! Room on the 3rd floor very central overlooking the pool. Room was a twin and big enough for time we spent in it. Cleaned everyday without fail and to a good standard too. Staff were delightful, both in the bar and restaurant and also on the lunch... More

Just come back from a week's holiday at Neptuno. The hotel was fantastic and staff fantastic. I would definitely return. Rooms were cleaned every day and it wa a quiet location even though next to the Yumbo

A friend and I recently stayed at the Neptuno, we generally picked this hotel due to its location to the Yumbo, its literally across the road so very easy to stumble home after a good night out. We were only here a short amount of time so felt the need to make the most of the all inclusive (Alcohol mainly)... More

This is my second vist to the Neptuno. The main improvement from last time is that wifi is now available throughout the hotel except the restaurant. Nothing else has changed so it was a little like going to stay with relatives. I think that familiarity takes the shine off so felt that overall not quite as good as first visit.... More