Check0in very freindly and fast. The room qas very clean and well equiped, we even had comlimentry fruit and a bottle of red wine waiting for us. There was a small floral arrangement in the room and in the bathroom, guests dressing robes and slippers were also available in the room. The housekeepong was excelleny with fresh toewls etc every... More

just back from 1 wk in Neptuno hotel, Playa del Ingles. Staff are very friendly, food is good and it is in a great location. Gateway from hotel leads into Yumbo centre, which was the liveliest place to go at night, even for us, a hetrosexual couple. The hotel is 50% gay couples and we found a good atmosphere between... More

THE only thing impressive about this hotel is the reception area . my room was basic and dated, could do with a make over. I did not like the fact that you were seated with total strangers at dinner times , even after i told the waiter that i wanted a table on my own he made no effort to... More

We chose the Hotel Neptuno because of its proximity to the Yumbo Centre and its reputation as a gay friendly hotel and we were absolutely delighted. We were very pleased with the standard of accommodation,the friendliness of the staff and the quality of the food on offer in the hotel restaurant. We were surprised at how varied the food options... More

A return stayer to Playa Del Ingles...tried this place as a 4 star, wanted a bit better than the usual self catering. A very gay-friendly hotel, with people from all over the EU. Check-in..Lobby and reception were polite; we got to our double room..it wasn't...just 2 singles pushed together, even made as a twin! Returned to reception...'we are full and... More

This is a good quality hotel that lives up to its 4-star billing and is highly recommended for a stay in Playa Del Ingles. Need I say more ? Read on, if you need the detail (and some of the caveats) First impressions are always good. To start, the hotel is easily reached from the airport. Bus 66 or 90... More

Anybody traveling in the near future I would strongly check with your agent ([if linked to you travel) which includes on the beach, asda travel, travel republic, and possibly many more. That your booking has been paid in full, if not you will may find like ourselves when you arrive they will not let you check in unless you are... More

This was our 4th visit to the neptuno because it's so good. We stayed over Christmas and new year this time, the whole experience of the hotel from the staff, food and comfort was just fantastic. Everybody is so friendly and helpful day or night. The neptuno is perfectly placed for the yumbo centre in fact just across the road.... More

Great Location Amazingly proffesional + friendly staff -- Thankfully an adult only Guests ,The food - drinks was of the highest standard on New Year Eve -- Fantastic relaxed atomsphere . Cant wait to Get Back there This Year More