the faults . they need more staff. this is a big hotel and very well run credit to the manager , how ever this was my 3rd stay at this hotel and my last , the bar staff are very ignorant . the bar service was very poor , very little information about the hotel on check in .i think... More

very nice hotel , food a bit worse than last year but still in a very good way. staff excellent after initial problem managing director asked to speak to us . the first meeting was not to our liking (the result) a few days later they came back to us with another offer and it was well recieved by us.... More

Although this hotel is classified as three stars, it is far superior to many four star hotels we have stayed at. All inclusive is definitely the choice, the staff go far beyond their call of duty. Very friendly personalised service. We stayed here for a week, wishing our experience was a lot longer. Located in the heart of playa del... More

I have never been to any of the Canary Islands and we booked Gran Canaria purely because of needing sunshine without going long haul. We picked the hotel on the strength of the reviews on this site and I have to say we were delighted with our choice. We had a room on the 5th floor and although the room... More

just had a super week at this hotel and thoroughly enjoyed it. Don't let first impressions put you off as main hotel building is all a bit dated and the carpets and (grey!) net curtains lining the corridors as you search for your room do not inspire. The rooms are also very dated and (important if you go in the... More

Overall: I would definitely recommend this hotel, purely for the amazing pool and facilities it offers. Considering this, I think it is very good value for money, especially with half board. The room may not be stunning but with the amazing pool and facilities more than make up for it. The service provided by reception is prompt and efficient. It... More

Returned this thursday. we have stayed in several hotels in playa del ingles 3 & 4 star but never as good as this one. Best feature for me was having such a large room, sleeping area, spaceous lounge, bathroom & balcony, huge wardrobe,fridge & safe. Helpful pleasant staff, great selection of food & and plenty of space to eat inside... More

Just returned from a 7 night all inclusive stay in Eugenia Victoria. Consider ourselves fairly well versed in 3/4 star all-inclusive accomodation and feel I have to say that this has to be one of the best. Certainly more than 3 star - not only for the quality of service provided but the facilities available. If you are considering a... More

After we have been to Escorial we thought let's give Eugenia a try. Overall we were not disappointed. We went half board (as we are no binge drinkers) for 8 nights end of march beginning of april after the cold spell we have been through The rooms: Our room 531 was always very clean but a bit outdated. Some of... More