Simply put, we expect more out of a Hyatt. It started out bad enough when we asked for a late checkout, and they could not accommodate it. When we entered our room, it had the distinct smell of dead fish, to the point where we went out and bought air freshener. But by far the worst part is that our... More

I go to Richmond four times a year and now that I recently stay where, I will continue to come back. This room was bought online for a steal and it was so comfortable and was loaded with amenities. The staff was super friendly and the morning breakfast was fantastic! Thanks for the wonderful stay!

Friendly staff, comfortable and clean room and decent breakfast. Also the hotel is centrally located to the business area which is extremely convenient. It is also in an area with lots of restaurants and shopping within walking distance.

It is obvious that they spent all the money on the common areas, like the lobby and lounge, and not the rooms. The first room we were put in had a hole all the way through the bathroom door that was cut out so the door would pass by the toilet because the bathroom was so small. There are no... More

Average hotel. Decor is more modern than most hotels. "Suite" style room -- separate sitting area with sleeper sofa and king size bed in sleeping area. Only 1 TV for both areas to share. Shower/toilet area is SMALL!!! You have to walk all the way into the bathroom and turn fully around to have room to close the door. Elevators... More

The hotel seems fairly new and thus quite clean. The rooms are thoughtfully designed and comfortable. The staff are friendly and helpful -- when you can find them. The coffee was weak and watery. Several tea selections empty. The pancakes, cold and dry. The breakfast sandwiches, cold and dry. The fruit oddly sweet and syrupy. So if you're looking to... More

It was a little difficult to find, they need to place an uplight on the sign on dominion. And rewrite the directions and have guest come in from dominion blvd instead of Cox. Now for the review. The staff was wonderful, very friendly and check in was quick. My room was clean, I even checked behind the door ( another... More

I have stayed at a number of Hyatt Places in the last few years and I have to agree that this one has seen better days. It is hard to find at night when you're looking from Cox Road. Look for the taller Hilton Garden Inn and its next door. Parking is adequate but the lot seems a little dark... More

Stayed here for 1 night while visiting my sister in Richmond. I have no complaints whatsoever. The staff was friendly and helpful, and the room was clean and quiet. The best part was the breakfast in the morning!! Delicious full breakfast included was a great deal at $100/night including taxes!