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aloft Richmond West

3.0 of 5
3939 Duckling Drive, Glen Allen, VA 23060
Hotel amenities
aloft Richmond West
Ranked #13 of 22 hotels in Glen Allen
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168 reviews from our community

Traveller rating
    44
    52
    35
    20
    17
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Families
41
 
Couples
38
 
Solo
16
 
Business
51
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Springfield, Missouri, United States
1 review
5 of 5 stars Reviewed 17 June 2013 NEW

My mom and I had two rooms booked a couple of weeks ago. We booked them at different times and therefore they were priced differently. I booked mine later so it was $20 more. I understood and was fine with that. However, we checked in at the same time and the front desk clerk, Ashley, I believe, looked at that... More

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Edward M, General Manager at aloft Richmond West, responded to this review
18 June 2013

Thank you so much for staying with us at the Aloft Richmond West and giving us such a wonderful review. I'm very happy to hear that you enjoyed your stay and all of your interactions with the Front Desk Staff. It is our goal to exceed all of our guests' expectations and I am very happy to hear that we... More

Annapolis, Maryland
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 14 June 2013 NEW

Very helpful employee at the front desk helped me check in. I immediately felt welcome. One of the other employees recognized me and welcomed me back. The room was clean and nice, as I have experienced in past stays. It is always a pleasure to come back here!

Was this review helpful? Yes
See 3 more reviews by JackiB0312 for Glen Allen
Edward M, General Manager at aloft Richmond West, responded to this review
17 June 2013

Thank you very much for your wonderful review of the Aloft Richmond West. We are proud to be your home away from home and are excited to hear how much you enjoy staying with us. We look forward to you returning again very soon! More

Charlottesville, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 June 2013

My husband and I needed a night out of the house for our first anniversary. We haven't had a good night's sleep since before the twins were born. I called the hotel on Wednesday before our Sunday night stay to request a quiet room away from everything (pool, bar, noisy neighbors, etc.). The whole purpose of this hotel stay to... More

Was this review helpful? Yes 1
Edward M, General Manager at aloft Richmond West, responded to this review
7 June 2013

I'm so sorry to hear about your unique experience at the Aloft Richmond West. I would truly appreicate it if you could reach out to my office so we can discuss this further as I would really like to know what room you were in. This is the first time anyone has mentioned seeing anything that looked like "mold" in... More

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Durham NC
Senior Contributor
26 reviews 26 reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 31 May 2013

We were only going to be in Short Pump (on the far west end of Richmond) for one night. Having lived in that area for a number of years, and having been back visiting friends and family several times we were interested in actually staying where we could walk to all of the new restaurants and shopping. This is a... More

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Edward M, General Manager at aloft Richmond West, responded to this review
1 June 2013

Thank you for staying with us at the Aloft Richmond West, and thank you very much for your informative and kind review. I'm so happy that you enjoyed your stay and found the hotel, the service, and the location to be the right fit for you. In the growing area of Short Pump in Richmond, we are proud to be... More

Stamford, Connecticut
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 30 May 2013

Wanted to try out the Starwood Aloft brand, not a bad space - it's like a mini "W" in a loft space. The negatives are that there is very sparse decoration and it seems really industrial. The hotel staff was very nice and helpful and there was a great bar right in the hotel. I would recommend staying here as... More

Was this review helpful? Yes
Edward M, General Manager at aloft Richmond West, responded to this review
31 May 2013

Thank you for your positive comments about your stay at the Aloft Richmond West. As a vision of the "W" brand I'm sorry that we failed to exceed your expectations but I'm happy that you found the staff to be helpful and friendly, and that you enjoyed our bar, W XYZ. I'm also happy that you found the location of... More

Potomac, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 28 May 2013

attended a wedding and rooms were blocked by bride's family. Nice hotel considering we weren't in the room or on site much. First time at an Aloft and found the room decor interesting. Vibrant location surrounded by shopping, bars and restaurants with a Whole Foods right down the street.

Was this review helpful? Yes
Edward M, General Manager at aloft Richmond West, responded to this review
29 May 2013

Thank you for staying with us at the Aloft Richmond West. I'm happy to hear that you enjoyed your stay as did the rest of the wedding party you were with. Thank you for taking the time to reveiw your stay and I'm glad that you enjoyed the hotel, service and location. We're a fan of our location as well... More

Beckley, West Virginia, United States
Top Contributor
83 reviews 83 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 26 May 2013

Located in Glen Allen, about 10-15 minutes from downtown. The hotel is in the Short Pump area, which appears to be a new mixed use development, with businesses on the ground floor and condos on the upper level. The property itself was standard Aloft - spartan but stylish, and dog friendly. Ample parking, and easy access to the Interstate, shopping,... More

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See 2 more reviews by David S for Glen Allen
Edward M, General Manager at aloft Richmond West, responded to this review
28 May 2013

Thank you for your wonderful review of the Aloft Richmond West. We're happy that you enjoyed our location as much as we do. We're so happy to be in the best location of a growing area, and hope to see you again the next time you are in town. More

Baltimore
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 26 May 2013 via mobile

I have wanted to stay in an Aloft hotel for some time. The modern decor and streamlined sleekness appeal to my sensibilities. But this particular Aloft was not well maintained and had poor service. As for the decor, do not stay here if dark colors upset you. The walls are dark gray and black and lighting is dim. As far... More

Was this review helpful? Yes
Edward M, General Manager at aloft Richmond West, responded to this review
28 May 2013

I'm deeply sorry by your recent experience at the Aloft Richmond West. I'm sorry that you experienced so many atypical challenges such as an unacceptable wait time for your breakfast order, and the service that you received from our Front Desk. We are often complimented by our guest service, and if you could reach out to my office, I would... More

Virginia Beach, Virginia
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 21 May 2013

I last reviewed the Aloft Richmond West during a construction phase on in the area. I am now happy to report that construction of adjacent buildings is finished and the area has become quite vibrant. The Keegan's Pub on street level was quite the happening place on a Friday not and a good place to have cocktails or a meal.... More

Was this review helpful? Yes
See 2 more reviews by zigzagzap for Glen Allen
Edward M, General Manager at aloft Richmond West, responded to this review
24 May 2013

Thank you for your very thoughtful and kind review of your recent stay with us here at the Aloft Richmond West. I'm so very happy to hear that you enjoyed almost every part of your stay, from the comfort of the room, to your interactions with the staff, and I'm happy that you even found our location to be inviting... More

Washington DC
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed 16 May 2013 via mobile

I cannot fathom why and how an international hotel chain could build a facility that has such thin walls so guests can not sleep. I checked in on 5-15 in the afternoon and left at 11:50pm that same night unable to sleep. The construction and sound proofing is so poor that (a) you hear the TV next door, (b) any... More

Was this review helpful? Yes
Edward M, General Manager at aloft Richmond West, responded to this review
17 May 2013

I'm so sorry to hear that you did not enjoy your stay at the Aloft Richmond West and chose to check out as a result of the noise from your neighbors. I will say that last weekend, we did have an unusually loud evening and had to pay frequent visits to guests and ask them to keep it down. Had... More

 
 
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Additional Information about aloft Richmond West

Also Known As:
Aloft Richmond West Hotel Glen Allen
Aloft Richmond West Hotel
Address: 3939 Duckling Drive, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 22 hotels in Glen Allen
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Aloft Richmond West is set in the hot new West Broad Village lifestyle center, just minutes from shopping at Short Pump Town Center, the Innsbrook Office Park, and downtown Richmond. ... more   less 
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