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Richmond Marriott Short Pump

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Traveller (174)
Dining (18)
Room & Suite (15)

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About

#8 of 25 hotels in Glen Allen
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
The Richmond Marriott Short Pump is conveniently located within the Innsbrook business park in Glen Allen. Minutes away from great shopping at Short Pump Town Center and easy access to I-64, 95, 295 & 288. Free WI-FI, indoor swimming pool and fitness center (social distancing in effect). We are committed to providing you with a safe and convenient stay. With our Commitment to Clean, guests will experience enhanced cleaning measure in all guest rooms, which feature luxurious bedding, complimentary Wi-Fi, and 55-inch Smart TVs. Upgrade your travel experience in our Stay Well Rooms that are designed to cultivate health in the mind and body. Recharge with a state-of-the-art air purification system to reduce allergens, toxins and other microbes. All Stay Well rooms are equipped with a custom memory foam mattress, Dawn Simulator, Vitamin C-infused shower and special circadian lighting to help you start the day right and end it with relaxation and comfort. Elevate your stay at the Richmond Marriott Short Pump in one of our Club Level rooms. Rooms with M Club access enjoy an exclusive lounge reserved for Elite and Club members or upgraded access. It is the perfect place to retreat, recharge, and refocus.Whatever brings you through our doors let the Marriott Short Pump surpass your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Children Activities (Kid / Family Friendly)
Conference facilities
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Sofa
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Refrigerator
Radio
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Green
Languages Spoken
English
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
307Reviews7Q+A47Room tips
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Reinaldo H wrote a review Mar 10
1 contribution
My wife and I had a wonderful visit at this property. Our room was very clean, fully stocked with body wash, shampoo, conditioner, etc… The breakfast in the M Club was hot, fresh & delicious. The morning breakfast attendant (so sorry I forgot her name), worked so hard to keep the food replenished and areas clean despite the large group of soccer teams staying at the property. She mentioned she just started working at this property in December. She’s a keeper! We would like to attribute this great experience to the professionalism Mr. Matthew Bonnett displayed at check in. We appreciate him stepping from behind the front desk to engage not only us but all guests. The 3 days & 2 nights we were there, he always had a warm, friendly smile. On several occasions, Matthew asked if we were enjoying our stay and if there was anything else he could do to make it better. He made us feel like we were more than just a guest, but family. He’s wise beyond his years. We observed him training others & agree Mr. Matthew Bonnett is an asset to the Marriott name! Future GM in the making.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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NCFlyer wrote a review Mar 9
45 contributions21 helpful votes
Great full-service Marriott. This has everything I need when I’m away on business. Free parking, M Club lounge, beautiful rooms with remodeled bathrooms, fitness center, full service restaurant, etc. Customer service was great as well. Simply put I wish they had a Richmond Marriott Short Pump in every city I travel to because I would stay there every time .
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Richmond Marriott Short Pump
Responded 1 week ago
Dear Guest, Thank you for choosing Richmond Marriott Short Pump for your business needs. We are glad that you loved the accommodations as well as the amenities we offer. It is also lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. Thank you once more for the great review, and we look forward to hosting you again soon. Sam Parry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard C wrote a review Feb 2024
7 contributions6 helpful votes
Great stay at the Marriott Short Pump. Good Option when visiting Richmond to stay at which is not very far from town so prices are 1/2 the cost. Rooms were nicer than the more expensive Marriott hotels that I have stayed at in Richmond, and I have stayed at almost all of them. Especially liked that the rooms were good size and very clean rooms not old like I have seen some lately. I also liked the updated lobby and for Marriott Members (not sure what status required) the lounge and free breakfast with Starbucks coffee was great. I will stay here in future trips and recommend this hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Josh P wrote a review Feb 2024
3 contributions2 helpful votes
Keep your belongings locked up! This is the first time I've ever written a bad review. As a business owner I respect the fact that things happen and you take care of them privately. This situation started a year ago as my family and I were staying at this hotel for a conference. On a Friday morning my wife had a $1200 necklace that she just got for Christmas from our daughters, $300 cash, and her AirPods taken from our room. She believes it to have been a member of housekeeping but that was not proven. When we confronted the manager he apologized, said he'd look into it, and offered us snacks from the Marriott lounge. There were no answers by the end of the weekend so they comped us a night stay for our troubles and removed our food/beverage fee (about $50) from the bill. I tried to stay in contact with the GM for the next two weeks trying to come to a resolution and he just quit returning emails. I let it go for the time being as I know its hard to prove who done what but I still wanted resolution. Our convention was scheduled to be at this hotel again this year so I asked to speak to the same manager and asked if he'd ever got any answers. His reply was that he didn't know what I was talking about. I forwarded him our email thread as a refresher and he assured me he'd look into it. It's been three weeks with no answer so I have to assume he's not concerned about the theft that took place. I also called the regional manager to try to find resolution and he doesn’t return calls either after leaving him a message. Looking back, maybe I should’ve pursued the matter harder the first time but I believed in my heart that Marriott employed managers that want whats best for the guests and he would eventually make amends for this theft. I WAS WRONG. Because of the lack of attention given to this matter our association has vowed to never stay at this Marriott again and will deeply consider ever supporting a Marriott property again. As for my wife and I, we'll never stay at a Marriott property again all because of the way this was handled. Once again...if you stay, lock up your belongings.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Richmond Marriott Short Pump
Responded 4 weeks ago
Dear Valued Guest, Thank you for staying with us and for your observations. We take the safety and security of our guests and their belongings very seriously; therefore, we truly regret to learn about your wife's belongings and what transpired. All reports of missing items are taken into account and steps are taken to investigate all claims. We understand that no explanation can change your recent experience. We also understand your frustration with the perceived lack of proper assistance in this matter. Although the hotel has no specific reason to believe that theft occurred, it is always our standard operating procedure to work closely with local authorities to investigate all allegations of theft. As communicated at the time of the loss, it is our recommendation to contact Henrico County authorities for next steps, we are here to help however we can in this investigation. Thank you so much for choosing our hotel for your stay in Glen Allen, and on behalf of our entire property, we are so sorry to have left a disappointing impression on you, please let us know if we can provide investigative authorities with any information related to this instance. Sam Parry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott wrote a review Feb 2024
Minnesota11 contributions3 helpful votes
I stay here a week every other month. I stayed at a couple other Marriott brands in the area, this is the best of those. Always clean and well managed. The staff and cleaning are great. But what actually brings me back each time is the bar service of Hannah and Tony. They do such a great job running the bar and restaurant area! I’ve observed others tending the bar at this location, and they don’t do half as good as Hannah and Tony. They are so attentive, polite and engaging. Otherwise, the beds are comfortable, if you’re premium they have a very good members only breakfast area. Which also has evening food, yes full food some nights. There is a gentleman (sorry I don’t have his name) in there every morning whom is so attentive and warming. He greets us as we come in. Management knows who he is. He’s great!!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Richmond Marriott Short Pump
Responded Feb 9, 2024
Dear I2339TLscotts, It is great to read your travels brought you back to see us again. Thank you for your terrific comments about our fresh accommodations and amenities. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay and appreciate your compliments about our associates Hannah and Tony and one of our team members at the M club. It was our pleasure to host you, and we look forward to your next stay at Richmond Marriott Short Pump. Sam Parry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jonathan W wrote a review Nov 2023
2 contributions1 helpful vote
Hannah was an amazing bartender! Very attentive….knows how to read the room and make people feel comfortable. “She creates a living room of the community atmosphere “ Will stay here at this hotel again because of her
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Spoon wrote a review Nov 2023
West Kirby, United Kingdom17 contributions17 helpful votes
Hotel is fairly modern. Staff were great but the hotel breakfast set up with the pass controlled door etc I was expecting to be pleasantly surprised as to what was on the other side of the door alas I wasn’t quite austere and very underwhelming. Rooms are ok they are what they are but they really need to look at the breakfast options which I assume was $$ additional
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Richmond Marriott Short Pump
Responded Nov 11, 2023
Dear Lookingforgoodscoff, Thank you for choosing us and for your detailed evaluation. While we are glad to learn that you liked your accommodations and our courteous associates, we regret that you felt our breakfast did not have the variety you expected. We do try to provide an assortment of options, and we are grateful for feedback that helps us improve our guest experience. Thank you for being our guest, and we hope you will stay with us again the next time you visit our city. Sam Parry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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h e n wrote a review Nov 2023
5 contributions2 helpful votes
Have stayed at this property for over 20 years. I have seen many changes most outstanding. My stay was on a Sunday night after front desk said they had a busy night...Always have been treated warmly by front desk team...this time coldness .."no upgrades"...like top floor nope.. they only had 25%occupancy that night...Get to room have a scratched stool seat...worn carpet. I won't use this property again nor accept such cold conduct from front desk.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Go somewhere else that appreciate brand loyalty
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Richmond Marriott Short Pump
Responded Nov 4, 2023
Dear 574hen, Thank you for being a valued Marriott Bonvoy Titanium Elite member. We truly appreciate you choosing us time and again, but we deeply regret hearing about your disappointing experience with us this time. We want every guest to be treated with respect and authentic, friendly service; there we genuinely apologize for your experience on this visit. We never want to lose such valued and loyal guests like you. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sam Parry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laurie S wrote a review Sep 2023
Cary, North Carolina15 contributions6 helpful votes
We spent five days at the hotel for a family wedding. The hotel is very clean and it’s very well organized. We used several of the gathering rooms and all were kept very nice and all staff we interacted with were professional and pleasant. One staff member in particular who works at the front desk named Christopher went above and beyond to help us get checked in when our reservation was messed up by a third-party -he was extremely professional and kind under pressure. Additionally, the gym was a very clean and well stocked. This hotel has three elevators, which is really nice because you never have to wait for an elevator to go up or down. They had plenty of areas that you could sit at all the bathrooms both public and private were clean. It was a very well-kept hotel.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: This hotel has an excellent location surrounded by any type of store or restaurant you could ever...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Richmond Marriott Short Pump
Responded Sep 13, 2023
Dear Jamsmom3, Thank you for being our guest at Richmond Marriott Short Pump while you were here to attend a family wedding. We appreciate the generous compliments about our well-maintained property, and we are glad you enjoyed our on-site amenities and the service and hospitality you received from our associattes. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments, especially with Christopher. We are happy you loved your time with us, and we look forward to another opportunity to host you again in the future. Sam Parry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gwen Y wrote a review Aug 2023
Alameda, California3 contributions1 helpful vote
EXCELLENT CUSTOMER SERVICE! They provided a super easy check in and a late check out. Also a very nice LOUNGE, which was an awesome place for family gatherings during our weekend stay. Quiet location.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Great lounge!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$225 - C$324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
richmond marriott west hotel glen allen, marriott hotel glen allen, marriott glen allen, glen allen marriott
FORMERLY KNOWN AS
Richmond Marriott West
LOCATION
United StatesVirginiaGlen Allen
NUMBER OF ROOMS
243
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Richmond Marriott Short Pump - UPDATED 2024 Prices, Reviews & Photos (Glen Allen, VA) - Hotel - Tripadvisor

Frequently Asked Questions about Richmond Marriott Short Pump
Which popular attractions are close to Richmond Marriott Short Pump?
Nearby attractions include Whitley's Peanut Factory (0.4 km), Tom Leonard's Farmer's Market (1.1 km), and The Beach House Bar and Grille (0.4 km).
What are some of the property amenities at Richmond Marriott Short Pump?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Richmond Marriott Short Pump?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Richmond Marriott Short Pump?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Richmond Marriott Short Pump?
Yes, free parking is available to guests.
What are some restaurants close to Richmond Marriott Short Pump?
Conveniently located restaurants include Mama Cucina, Silver Diner, and Boychiks Deli.
Are there opportunities to exercise at Richmond Marriott Short Pump?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Richmond Marriott Short Pump?
Yes, dry cleaning and laundry service are offered to guests.
Does Richmond Marriott Short Pump offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Richmond Marriott Short Pump?
Many travellers enjoy visiting Meadow Farm Museum (6.7 km).
Is Richmond Marriott Short Pump accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.