I received a copy of your review, and wanted to take a moment to personally respond. Please accept my most sincere apologies for the level of cleanliness in your room. The staff and I strive to provide comfortable accommodations for all of our guests to enjoy, which is why I am so disheartened to read your remarks. Still, I am... More

I received a copy of your review, and wanted to thank you for sharing your experience with us. I am very happy to hear that you found our location to be clean, comfortable and convenient. As well, that you enjoyed our grab-and-go breakfast, which is a new feature at our hotel. Still, I apologize that a Front Desk Agent was... More

I received a copy of your review, and wanted to thank you for taking the time to inform us about your visit to our hotel. I'm so pleased to hear that you enjoyed your stay with us and were able to get some rest after your long trip to the area. Please accept my apologies for the odor you smelled... More

Larry - I received a copy of your review, and wanted to thank you for sharing your experience with us. I'm so pleased to hear that you enjoyed the area as well as the amenities that we have to offer . Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

I appreciate you taking the time to write such a pleasant review about Robins' customer service and your recent stay with us. It pleases me to know that Robin was helpful, courteous, and efficient when assisting you. Overall, it is mine and the staff's goal to treat each of our guests with great compassion and to go the extra mile... More

Thank you for your great review of our property. I'm so pleased to hear that you love all the changes Extended Stay has made. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Hampton - Coliseum. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Hampton - Coliseum. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More

Thank you for taking the time to review your recent stay at Extended Stay America Hampton - Coliseum. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologiesI do appreciate the... More