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Country Inn & Suites Newport News South

2.5 of 5
1069 J Clyde Morris Blvd, Newport News, VA 23601
Hotel amenities
Country Inn & Suites Newport News South
Ranked #19 of 39 hotels in Newport News
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62 reviews from our community

    Trip type
Traveller rating
    19
    21
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    5
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Date Rating
1 review
1 of 5 stars Reviewed 15 May 2013 NEW

Pubic hairs found on sheets along with stains. After we got new sheets , they were even worse. Had to buy candle to help from smell . Hallways very nasty smell . Stains on carpet / red . Couldn't sleep ....snot rag found behind nightstand only way I knew was because I had to move it to plug in lamps... More

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Ruther Glen, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 April 2013

This was my 2nd weekend stay there in just a few weeks.We have been down visiting Old Dominion University which my son will be attending in the Fall 2013 and look forward to staying at the hotel anytime I come for a visit. .Very clean and enjoyable stay. The staff were very friendly.Especially the front desk staff.I do agree that... More

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StephenBarger, General Manager at Country Inn & Suites Newport News South, responded to this review
9 April 2013

I am happy to see that our recent changes have made a difference. We had several issues in the last week, but we have worked hard to make sure all our rooms are up to our high standards, to ensure our staff are properly trained, and to ensure that our breakfast is fully stocked and staffed during breakfast hours. I... More

Webster, New York
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 7 April 2013

I booked this hotel after reading so many positive reviews. It's clear, however, based on our experience on April 1, 2013 and other recent reviews, that things have changed...for the worse. We were planning to stay for three nights, but checked out after just one night (so happy we could find another hotel in the area with availability on such... More

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StephenBarger, General Manager at Country Inn & Suites Newport News South, responded to this review
9 April 2013

Thank you for your feedback. I am sorry we didn't live up to our high standards that we have for our guests. Obviously we got caught off guard, and I apologize for this. We are having a second breakfast host help during busy days to ensure we have a consistent supply of all food items during breakfast, and to ensure... More

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Mulberry Inn
4.5 of 5 stars
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Arlington, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 4 April 2013

Generally we love Country Inn and Suites, but this one was not quite as good as others. Several minor things were broken or missing in the room (lightbulb + more) and then the breakfast was way overcrowded and short on everything. Also, the walls were paper-thin so we could hear people talking next door (clearly!) and the alarm clock that... More

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StephenBarger, General Manager at Country Inn & Suites Newport News South, responded to this review
9 April 2013

I am sorry about the issues you had during your stay. We are doing a complete maintenance & housekeeping walk through this week, to ensure everything that needs to be fixed is taken care of, and to make sure we are on top of things before they become an issue. We are also hiring a second breakfast host to help... More

Fort Mill, South Carolina
1 review
2 of 5 stars Reviewed 4 April 2013

We recently stayed for two nights at this hotel. I booked using points and had read previous reviews on Trip Advisor that lead me to believe this was a nice property. My disappointment started when I arrived in the neighborhood. The hotel is situated in a part of town that is in desperate need of revitalization. No name brand restaurants... More

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Carlson Hotels C, Online, Customer Support at Country Inn & Suites Newport News South, responded to this review
8 April 2013

We would like to sincerely apologize that we did not meet your expectations during your stay. We understand how important it is to have a comfortable room and amenities available to our guests that they can enjoy. These types of issues are not up to the standards of Carlson and have been brought to the attention of our staff to... More

1 review
1 of 5 stars Reviewed 2 April 2013 via mobile

This inn was horrible. Not hot water for showers. When I complained, the reason was too many people showering. There was no microwave or refrigerator in rooms they advertise that all room have them. When I complained, they were out for service. The room did not have a toilet paper holder and when I complained I was just told there... More

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StephenBarger, General Manager at Country Inn & Suites Newport News South, responded to this review
4 April 2013

I am sorry you had problems during your recent stay with us. Please feel free to call or email me so we can discuss the specific issues in more detail, so I can rectify the problems you had. I will do everything possible to rectify the issues you had and am sorry for your inconvenience. Stephen Barger Vice President of... More

Bella Vista, Arkansas
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 15 March 2013 via mobile

This is a 2 to 2.5 star motel. Desk employees do not know area well and some do not understand english well. Clean hotel throughout. Well maintained. Rooms very nice with cramped bathroom. The towels are very small and thin. Takes two to dry off. The breakfast is essentially continental. What they call a hot breakfast are rubbery waffles, chicken... More

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StephenBarger, General Manager at Country Inn & Suites Newport News South, responded to this review
16 March 2013

I am sorry you weren't happy with your recent stay with us. We pride ourselves in offering excellent value to our guests, clean, well maintained rooms, with friendly and knowledgable staff. I am sorry we failed to meet our standards during your stay. I would like to offer you a discount on a future stay with us, so you can... More

Yorktown, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 March 2013

Long story, but basically, for our wedding, we reserved rooms for family. We found out we could get a better rate for reserving a block. (Why wasn't this mentioned in the first place?) Clerk who created the block said she would cancel the first reservations but did not. So even though the family spent well over $2000 for rooms, we... More

Was this review helpful? Yes 1
StephenBarger, General Manager at Country Inn & Suites Newport News South, responded to this review
6 March 2013

I apologize you were not satisfied with the billing during your stay, however, the hotel can not be responsible for you double booking rooms. The hotel held the rooms for you all night during a sold out weekend. As you can see here, no other complaints have been made regarding billing, and complaints in general are rare, as we pride... More

Raleigh, North Carolina
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 14 October 2012

A group my friends and I stayed here for a night. While I can't comment on long term reservations, this place is great for a night or two. We arrived late but were still able to find ample parking when the hotel was almost full. The A/C unit did take a few minutes to kick on but we eventually got... More

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StephenBarger, Manager at Country Inn & Suites Newport News South, responded to this review
18 October 2012

We are glad to hear you enjoyed your stay at the Country Inn & Suites in Newport News, VA. We appreciate feedback from all guests and we hope to see you next time you're in the area! Sincerely, Stephen Barger Assistant General Manager More

Friendswood, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 26 September 2012

This was a good value for the price ($50-60). The website was accurate in most areas. The home baked cookies each day were actually standard store bought, but they were free. The DVD player as a room standard was actually a DVD player available for rental for a fee at the front desk. The breakfast was good and always had... More

Was this review helpful? Yes 2
StephenBarger, Manager at Country Inn & Suites Newport News South, responded to this review
18 October 2012

The staff and I are pleased you enjoyed your stay with us and greatly appreciate your feedback. We use feedback to fine tune our operations, to continually improve our services and customer satisfaction. We hope to see you during your next visit to the Hampton Roads area! Sincerely, Stephen Barger Assistant General Manager More

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Additional Information about Country Inn & Suites Newport News South

Also Known As:
Country Inn And Suites Newport News South
Country Inn & Suites Newport News South Hotel Newport News
Country Inn & Suites Newport News South Hotel
Country Inn Newport News
Newport News Country Inn
Address: 1069 J Clyde Morris Blvd, Newport News, VA 23601
Region: United States > Virginia > Newport News
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 39 hotels in Newport News
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Renovated in 2010, the smoke and pet free, 64 rooms and suites provide travelers with comfortable, affordable and value rich lodging in Hampton Roads. All beds feature Serta Perfect Sleeper matresses, rooms have individually controlled thermostats, and hypoallergenic linens to provide a comfortable nights rest. As a mid scale, limited service hotel and located in the heart of Hampton Roads, the Hotel assures guests that room and suite rates remain competitive. With all of the standard amenities of the Country Inn & Suites by Carlson brand guests appreciate the features and services they come to expect such as an indoor swimming pool and hot tub, 24 hour coffee and tea, freshly baked cookies, and complimentary hot breakfast and WiFi. Our Hotel also offers complimentary shuttle service with at least 24 hour advance shuttle reservations. We look forward to hosting your future stay. ... more   less 
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