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Comfort Suites Airport

2.5 of 5
12570 Jefferson Ave, Newport News, VA 23602
Hotel amenities
Comfort Suites Airport
Ranked #2 of 39 hotels in Newport News
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78 reviews from our community

    Trip type
Traveller rating
    55
    15
    6
    1
    1
Date Rating
Huntington, West Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 17 May 2013 NEW

Easy to find, convenient for our needs. Room was comfortable (although their "pseudo-suites", aka partial room divider doesn't give much quiet if you want to sleep while husband reads or watches TV). Staff friendly, breakfast good.

Was this review helpful? Yes
Chapel Hill, NC
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 26 April 2013

This is a nice little hotel that will meet the needs of most travelers. I stayed there with my toddler following a funeral. The woman at the front desk was friendly, but I did expect some offer of help with my luggage since I was wearing high heels and was alone with my daughter, but I just put her on... More

Was this review helpful? Yes
lleib, Director of Sales at Comfort Suites Airport, responded to this review
1 May 2013

Thanks for your feedback! We are sorry for your loss but glad that you found our hotel. We appreciate your positive comments about the friendliness of our staff, cleanliness of our rooms and comfort of our beds. We would like to apologize that you experienced unnecessary noise and low water pressure. I would like to assure you that you did... More

Los Angeles, California
1 review
4 of 5 stars Reviewed 20 April 2013

We arrived after a long day of flying from CA to VA and were greeted by Trish who proceeded to register us with a warm smile and calm nature. Trish was able to accommodate all our needs and throughout our stay she remained a positive energy, she was professional, kind with customer service that made us feel welcomed. We were... More

Was this review helpful? Yes
lleib, Director of Sales at Comfort Suites Airport, responded to this review
22 April 2013

We appreciate your complimentary response. Thanks so much for letting us know about your weekend and your positive experiences with the staff... especially Trish! It is the highest compliment for our guests to notice our exemplary people. We certainly hope to see you again next year! Lori Leib - DIrector of Sales More

Greenville, North Carolina
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 18 April 2013

Our family with 2 adults and one child stayed here for a couple nights for a busch gardens weekend trip. Wonderful hotel! Great b'fast and very clean, esp compared to some of the older hotels in W-burg that you just never know what you're getting with some of them. This is a newer hotel and we had a king room... More

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lleib, Director of Sales at Comfort Suites Airport, responded to this review
22 April 2013

Thanks for staying with us and for your feedback! We are very glad that you found our hotel to be a great choice for your family and for our location to Busch Gardens! We hope to see you again real soon! Lori Leib Director of Sales More

Elkhart, Indiana
1 review
5 of 5 stars Reviewed 12 April 2013

I would recommand this hotel and its staff to EVERYONE! I arrived at 4:30am after another hotel total screwed my reservations and did not have a room for my family and I at 3am. We had traveled 12 hr drive from Indiana to Va for a funeral talk about BAD! BUT there is a rainbow to this story and that's... More

Was this review helpful? Yes
lleib, Director of Sales at Comfort Suites Airport, responded to this review
15 April 2013

We are sorry for your loss and glad that we could make an unfortunate situation better. Thanks for taking the time to tell us about your experience. We're very glad that you found us and appreciate your comments about our staff. If you ever get back to Newport News, we hope to see you! Lori Leib, Director of Sales More

Kenosha, Wisconsin
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 8 April 2013

I stayed here for four nights and have no serious complaints. I only have two small issues w/ the hotel. First, the room was rather dark even w/ ALL the lights on, it made ironing and working a little hard. I know all the bulbs were CFLs but I think the room needs an overhead light or something. Secondly, if... More

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lleib, Director of Sales at Comfort Suites Airport, responded to this review
10 April 2013

Thanks for staying with us!. We appreciate your candid feedback and will use your comments to continually improve. Thanks for noticing our recently updated Marketplace. We sincerely hope that you will be back soon ... Lori Leib Director of Sales More

Birmingham, Alabama
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 18 March 2013

We stayed here overnight, checking in very late. The front desk person was friendly and helpful, the room was spacious, clean and comfortable and the breakfast the next morning was varied and delicious. The hotel is close to the airport and central to nearby stores and food places.

Was this review helpful? Yes 2
lleib, Director of Sales at Comfort Suites Airport, responded to this review
20 March 2013

We appreciate that you took the time to tell us about your short stay and glad that you enjoyed your room and the breakfast. We hope that you are able to stay longer next time. Lori Leib Director of Sales More

Manakin Sabot, Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 13 March 2013

We just stayed here for a trip to Denver out of Newport News, Va. airport and return. The property is very nice, the staff very helpful and friendly, breakfast is great and a shuttle to the airport. It is close to I-64 and many restaurants. I would highly recommend.

Was this review helpful? Yes 2
lorileib, Director of Sales at Comfort Suites Airport, responded to this review
14 March 2013

Thanks so much for choosing the Comfort Suites Airport! We are so glad that you enjoyed the amenities that we offer. We hope you will think of us the next time you travel out of Newport News! Thanks again for taking the time to share your experience ... Lori Leib Director of Sales More

Newport News, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 March 2013

Great place to stay in Newport News! Trish always makes you feel as a welcomed and valued guest! Awesome indoor pool and fitness room! Great breakfast !!! I always stay here when i travel to Newport News!!

Was this review helpful? Yes 2
lorileib, Director of Sales at Comfort Suites Airport, responded to this review
12 March 2013

Thanks for making us your hotel of choice while in Newport News! We appreciate your business and your feedback. We're glad that while you are here that you have had a chance to experience our indoor pool, fitness room and breakfast! Hope to see you agian real soon! Lori Leib DIrector of Sales More

Hampton, Virginia, United States
2 reviews
5 of 5 stars Reviewed 27 February 2013

I had an excellent experience The front desk manager (Dana) and the employees (Lee) are very helpful and courteous. They assisted me with all of my needs and are very knowledgeable. I would recommend this hotel to everyone. They are very polite and treated me like I was family. I travel alot and they made me feel like I was... More

Was this review helpful? Yes
lleib, Director of Sales at Comfort Suites Airport, responded to this review
1 March 2013

We can't thank you enough for taking the time to write about your "excellent" experience. You are correct .. we have awesome employees and are glad that you noticed. Please come and see us again the next time you are in the area! Lori Leib-Director of Sales More

 
 
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Additional Information about Comfort Suites Airport

Also Known As:
Comfort Suites Airport Hotel Newport News
Comfort Suites Airport Hotel
Newport News Comfort Suites
Address: 12570 Jefferson Ave, Newport News, VA 23602
Region: United States > Virginia > Newport News
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Newport News
#6 Business Hotels in Newport News
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 
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