Not the best experience. Lobby was freezing, bathtub had ciagarette burns, rooms were generally spacious. Staff was actually friendly. Toilet ran all night. Biggest complaint....getting stuck in an elevator for about 20-22 minutes. They have no emergency plan. Asked the manager to get back to me with some type of explaination and 3 days later, no phone call. My wife... More

Found staff to be very helpful indeed. Rooms are fine and spacious. One downside is the lack of a laundry, which we do require as we are travelling around. The decor is ok, a bit dark in places. Would recommend this hotel. More

I got married last month in Downtown Norfolk, and we set up our wedding block at Crowne Plaza (as almost all of our guests were coming from out of town!) We got a very generous discount for all the guest rooms (the best rates in the area, by quite a bit!) The hotel is beautiful and the staff is fantastic... More

My family stayed at the Crowne Plaza in August, and the staff really went beyond the call of duty in terms of service. More

We stayed at the Crowne Plaza because it was advertised as within walking distance of the opera house. Well, but nobody at the front counter even knew where the Opera House was. We figured it out with a map, but also decided not to walk when we noticed the Greyhound Bus station across the street next to Social Services on... More

You can't beat this hotel for the price, accommodations and hospitality of the great staff. It is close to the Norfolk airport and 5 minutes walking distance to Granby Street, which reminds me of Las Olas Blvd in Fort Lauderdale, Florida. The Crowne Plaza is very nicely decorated and the rooms are very roomy and comfy. It's perfect for business... More

The staff, from the manager to the housekeeper, were very cordial and enthusiastic. The hotel is older but has been remodeled. I must say that the "old" place looks great and is extremely competitive with recently built hotels. The location is within walking distance to Scope and Granby Street, and therefor we only take a cab on a return. Thanks... More

I've had a wonderful experience staying at the Crown Plaza Norfolk Downtown: great location, immaculate room, exceptional service. Making and adjusting my reservation with Ms. Debra B., as well as the quality of the service provided by staff--I could not wish for a better experience and will stay here again later this month. I would recommend the hotel to friends... More

I had the pleasure to make a reservation with Deborah B. (In house reservation). I had stayed at the property several years ago and recognized her voice on the phone. Deborah not only treated me like family, she made a point to come out into the lobby when I check in and welcome me back. The hotel has gone through... More