Arrived at 3am after a long delay at gatwick to be told that the hotel was over booked and that they did not have a room for me and my two children. The night porter did not speak any english so was unable to explain to me what was going to happen. He very kindly got hold of a german... More

we were double booked when we arrived,even though we had booked in February! Seven of us including my 87 y.o. disabled mum [in wheelchair] and 2 young children 3 y. o. and 8 y. o. put up in neighbouring hotel for one night and were allocated rooms the next day at the Clumba. We did not get the rooms we... More

Vacation from 14th April – 23 April We arrived in palma at 10:30pm in the evening and drove ourselves in our hired car to the east side of the island (cala ratjada) arriving at 1:30am the directions where pretty accurate, although parking at the hotel is VERY limited. The nightclerk checked us in and went out of his way to... More

My father loves this hotel - he stayed there twice last year and is booked for a month in April. It has a mostly German clientele, but he likes the "special" attention he gets for being English! He thinks the food is exellent, likes the resort and has made friends amongst the locals. The last time he visited he was... More

Despite booking this hotel in November for a stay in August we were told on arrival that we had been moved to another hotel for two nights. We were promised compensation by giving us drinks with our evening meal but then this was reduced and there was nothing we could do about it. We asked why we were over booked... More