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Park Hotel London Reviews, Ilford

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Park Hotel London

2.5 of 5
327 Cranbrook Road, Ilford IG1 4UE, England
Hotel amenities
Park Hotel London
31 traveller photos
Ranked #5 of 10 hotels in Ilford
3.0 of 5 stars 172 Reviews
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172 reviews from our community

    Trip type
Traveller rating
    13
    54
    40
    23
    42
Date Rating
London
1 review
1 helpful vote 1 helpful vote
“You get what you pay for”
4 of 5 stars Reviewed 5 May 2013

Very basic but clean. The room we had was nice and clean with okay beds. The bathroom was clean but very tiny. We liked it but please do something to the backdoor, it's squeaking and very noisy! Also the hours for breakfast, 6-8:30, was a bit too early for us.

Was this review helpful? Yes 1

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Hotel M, Manager at Park Hotel London, responded to this review
20 May 2013

Dear Peter, I would like to thank you for your time and reviewing our hotel on Trip Advisor. It is nice to know that you enjoyed the service provided. I have noted your concern on breakfast timing and I am taking the opportunity to let you know that we can arrange breakfast on different times on special requests. You just... More

Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Clean, maintained well accomodation”
5 of 5 stars Reviewed 24 April 2013

Room was clean and comfortable, the customer service was very friendly and the staff were very welcoming. It was a comfortable reasonably priced place to stay, that was close to where we needed to be.

Was this review helpful? Yes 2
Hotel M, Manager at Park Hotel London, responded to this review
20 May 2013

Dear Lawrence , Thank you for choosing the Park Hotel Ilford for your recent visit to London. I am delighted to know that you were pleased with our facilities and customer service and that we have managed to make your stay in Park Hotel memorable. We sincerely look forward to welcoming you back in the near future. Best regards, Mirela... More

Hong K
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Excellent for the price”
4 of 5 stars Reviewed 15 April 2013

Surprised by some of the negative reviews, maybe I got a particularly good room but it was quiet, clean, comfortable and a good size. En Suite bathroom was similarly clean, powerful shower, hot water and so on. Its a bit out of the way for central London but there's tube, train and bus stations nearby. Good sized TVs with proper... More

Was this review helpful? Yes 3
Hotel M, Manager at Park Hotel London, responded to this review
6 May 2013

Dear Stefan, On behalf of all staff at Park Hotel we would like to thank you for taking the time to write about your recent experience with our hotel. I am pleased to read that you have enjoyed your stay with us. In addition to our location I would like to confirm that we are only 25 minutes ride from... More

Stafford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“My stay here was fine”
5 of 5 stars Reviewed 12 April 2013

There are mixed reviews of this hotel, so here is my experience. Easy to find good car parking helpful reception staff (although they still ask for photo ID). They said that I wasn't actually in the main building but a house 2 doors down. After the panic bells had stopped the receptionist took me to the house and my room... More

Was this review helpful? Yes 3
Hotel M, Manager at Park Hotel London, responded to this review
6 May 2013

Dear Mr Stephen, Thank you for taking the time to leave a review about your experience at Park Hotel. I am delighted to know that you were pleased with our facilities and customer service and that we have managed to exceed the extra mile regarding your stay. We sincerely look forward to welcoming you back in the near future. Best... More

Portsmouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Do not stay at this hotel”
1 of 5 stars Reviewed 9 April 2013

Do not stay at this hotel. I booked 3 rooms of which all were in disgracful condition and we refused to stay. One room had mouse poo on the floor, a roof light without blind and allowed wind through. Another room was freezing cold because the radiator was broken smelt of mould and the carpet didnt even cover the extent... More

Was this review helpful? Yes 1
Hotel M, Manager at Park Hotel London, responded to this review
6 May 2013

Dear guest, So disappointed to read your review. As we spoke over the phone, your employees arrived to the hotel and after 1 hour confirmed they did not need the rooms as their plans changed. When you made the reservation we informed you as per Hotel Policy, for any cancellation with less than 48 hrs we have to charge the... More

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1 of 5 stars Reviewed 7 April 2013

We were supposed to be staying round the corner at the Britannia Inn but there was 'a problem with the bathroom' and had to move to their sister hotel. I wasn't happy with this as family members had stayed there previously and hadn't been impressed, the reviews online hadn't been good and we were keen to avoid the noise of... More

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Hotel M, Manager at Park Hotel London, responded to this review
6 May 2013

Dear Guest, From our side we can only apologize for your experience as the suggestions offered to you were not up to your satisfaction. I am happy to inform you that refurbishment works had have taken place in the hotel so I sincerely hope that you will give us another opportunity to serve you and I will personal make sure... More

Cardigan, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Bargain price disappointedly let down by poor conditions.”
1 of 5 stars Reviewed 22 March 2013

I have experienced many hotels from 5stars to 2stars and rarely write a review. I know when you pay a bargain price you might expect a little compromising however,after checking in, the receptionist then surprisingly led us out of the Hotel down the road to a separate building, which looked just looked like a private house and certainly NOT the... More

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Hotel M, Manager at Park Hotel London, responded to this review
6 May 2013

Dear Sir/Madame, Thank you for choosing the Park Hotel Ilford for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for any inconvenience you may had during your stay. It is nice to see that you marked the good customer service of our staff. It is disappointing... More

Avignon, France
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“best thing about this place was the price at £35.00”
2 of 5 stars Reviewed 13 March 2013

what can you expect,well personally I was expecting more,our room was tiny no chair or anything else to sit on,no toilet brush in bathroom(my partner hate this) paperwork said breakfast was until 9 am when we turned up at 8:40 we were told it was finished when I pointed out their mistake we were taken into the dining room and... More

Was this review helpful? Yes
Hotel M, Manager at Park Hotel London, responded to this review
6 May 2013

Dear Sir/Madame First of all I would like to sincerely apologise for the inconvenience you say you had during your stay with us. I truly regret that you did not feel comfortable despite of everything that has been done to make you happy. We do inform our guest at check in time about the breakfast timing and also in the... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“An absolute waste of space”
1 of 5 stars Reviewed 5 March 2013

The staff are rude and un-helpfull the rooms are small cramped and filthy the tv didnt work and wifi works when it wants to. With speaking to other guests found out they mostly had similar problems and when you asked staff to fix or replace anything it generally wouldn't happen all they will say is that they will sort it... More

Was this review helpful? Yes 1
Hotel M, Manager at Park Hotel London, responded to this review
6 May 2013

Dear Sir/Madam, Thank you very much for reviewing our property on Trip Advisor. We do appreciate your feedback. But it is a big disappointment for us that the room did not meet your expectations. I have noted your concern in regards to the water problem you had and I would like to inform you that all the showers have their... More

hull uk
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“WORST HOTEL EVER”
1 of 5 stars Reviewed 9 January 2013

DISGUSTING,dirty, flee ridden hotel, staff are rude and as for the manger well she has no people skills what so ever, i will advice do NOT stay at this hotel its truly a disgrace, inmates get better rooms than this

Was this review helpful? Yes 1
Hotel M, Manager at Park Hotel London, responded to this review
17 January 2013

Dear Lauren, We were so disappointed to read your review. Your first booking with Park Hotel it has been made long time ago and since then you were using our services regular. You know already all our staff and you know we all have been very nice to you and tried to help you. You stayed with us for a... More

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Additional Information about Park Hotel London

Address: 327 Cranbrook Road, Ilford IG1 4UE, England
Region: United Kingdom > England > Essex > Ilford
Amenities:
Free Breakfast Free High-Speed Internet Free Parking
Hotel Style:
Ranked #5 of 10 hotels in Ilford
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Park Hotel London
327 Cranbrook Road
Ilford IG1 4UE
England
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