A mixed age range of us stayed here unfortunately the receptionist managed to ruin a good stay, unhelpful, unprofessional, rude,........... a total disgrace to a otherwise fantastic stay,. First and last impressions count.........
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I booked a surprise valentines stay for myself and husband, it was for a Friday night 17/02/12. I booked a special package that offered night acco, 3 course dinner, spa treatment, use of spa and breakfast the following morning. This was excellent value for money. I also booked a 2nd spa treatment as a guest I was offered 25% reduction...
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We stayed here for 3 days. Could not wait to leave. We were in the room which was facing the main road and did not get any sleep at all. I do not think there is any soundproofing and the noise from the cars was terrible.
There were trays left in the corridor with rotting banana skins and bits of...
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Dont get me wrong the bed and breakfast part of the deal i booked was great.Hotel clean,spa was fantastic and breakfast plentiful and lots of choice.When i booked online the deal was for a romantic dinner bed and breakfast (10th -20th february)being near valentines day thought i would treat my OH.A friend of mine was attending a wedding and said...
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Dear Giddy1968
Thank you for your review following your stay with us. I am sorry that you had not been told about the restaurant being closed due to a wedding booked in there. You are right you should have been informed that we had to move the restaurant to the bar area for the evening, I will speak with the...
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Stayed here with my boyfriend for 2 days whilst visiting Manchester. Nice hotel, clean, good spa facilities and lovely back drop of sheep in a field. Would stay again.
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Dear Dimples
Thank you so much for your kind comments following your stay with us. We get so many compliments about the spa but I must say it’s the first about our neighbours the sheep! I will pass on your comments to the staff but I don’t know if I can to the sheep!
Thank you once again and look...
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As a school we regularly book teacher training and conferences to be held at the Mercure Norton Grange Hotel. The customer care we receive when booking functions is first rate. In particular Lucy and Lisa cater for our every need and ensure the layout and timings are all as we request prior to arrival.
On the day of the event...
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Dear Janine
I am so glad that you enjoyed the training event you had at Norton Grange. It’s really nice to receive great reviews about the hotel and staff especially when they have a special mention.
I will let Lucy and Lisa know how happy you and your group were.
Look forward in seeing you again soon at the hotel...
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Old fashion hotel to revamp.
Rooms on road side are noisy, not very clean (lot of dust on the bulbs...), beds are quite average and I had some trouble with teh shower in the bathroom.
In addition, very average restaurant: we had to wait a long time to be served (about 45mn to get he 1st course), meat too cooked......
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Dear Phclement92150
Thank you for your constructive comments regarding your recent visit to the hotel. I am sorry that we did not meet your expectations and I will be speaking with the relevant people regarding our short comings.
It was pleasing to note that you enjoyed the wine and recommendation.
Please feel free to contact me direct should you wish...
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A wonderful hotel, very friendly staff, nothing too much trouble.
The spa is magnificent with plenty of things to do. Beauty treatments brill with loads of choice and helpful staff.
The food and service second to none, good selection and attentive staff.
This has been a wonderful experience I would encourage you to try any time.
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Dear Nethertonnurse
What a great review! It’s so nice to receive great reviews about our hotel, staff, spa and food. I am happy you enjoyed your stay and hope that other people will read your review and come along for the experience. I will make sure all the staff know about your experiences.
Look forward to welcoming you back to...
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The room looked very nice however the bed was a bit small and it was very hot had to open the windows, other people we were with complained they were cold.
The shower was a joke. There was a glass panel with no seal on the bottom the water just ran all over the bathroom floor turning it into a...
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Dear Geordiestravel
Thank you for your comments regarding your recent stay with us at Norton Grange. I am sorry that we did not meet your expectations and will endeavour to look at the problems with the heating and shower.
If you would like to speak with me direct regarding any of the problems you encountered please do not hesitate in...
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This was a last minute booking and I was not expecting much. Thde /hotel is only 30 mins away and we found it by chance :) The three course meal was amazing one of the best I have had in a hotel. The room was good, the staff were very friendly and welcoming nothing was too much trouble , The...
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Dear Yorkshire Happy Days
It’s so nice to receive great comments about Norton Grange. Your comments about the food are really appreciated and I will ensure that chef and his team are made aware of you thoughts. We do try to give our guests a great experience and it’s good to see we have achieved our mission this time.
I...
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167 Reviews
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236 Reviews
